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You asked for it. We discussed it. This is what we have.

Below the cut is what I like to refer to as the Situation Report. Its laid out to be simple for anyone to follow, when writing a report for the community and effective enough for you guys to reply with your best advice and assistance.

Please review the template carefully and feel free to add your opinion on what is there and offer up any further ideas (just keep in mind we're trying to go for quick n' dirty). From there, we'll discuss suggestions, clean it up and post it again in its finality for community use.

This is the Artist's Beware Situation Report template. This template is here to assist you in getting your beware written out in a clear and fluid manner, get it approved in a much speedier fashion, and get your answers and advice to you must faster than before! But before we begin, please take note of the following:

- Due to the potential lengthy nature of these forms/posts, please be prepared to insert an 'LJ-cut' into your post. How to insert a cut: *LINK TO FAQ*

- Screencaps (images taken of what is on your screen), are pretty strongly suggested to be included into your post (they will be addressed in the template for where needed). They are a big plus to your case, and can often answer any questions a community member might have for you.

----- The Form -----

Online Handle/Full Name of Artist/Customer/Business in Question: If person in question can be found on multiple handles, list them all.
- Please note that if the artist or client does not use their legal full name in their business dealings, you must omit it (this goes for screencaps as well).

URL where they base their business out of: Again, if there are multiple, please list them all.

Time Period: From initial conversation, to 1st payment (or agreement of trade) to signs of trouble to now (now being this post).

Item(s) Ordered: Was it physical art, digital art, sculpture, fursuit, jewelry, etc? Were there multiple parts to this transaction? Here would be a good place to put any screencaps of conversation (emails/names that are appropriately blurred, PMs/Notes, IM logs, etc.). By conversation we mean the details hashed out between you and the Artist/Customer for said order(s).

Proof of Purchase: State as well as place any screencaps/scans of Payment (Paypal screencaps with emails appropriately blurred, Money Order receipts, etc.)

Explanation of Situation: Tell your side here. What happened, what went wrong, where did it go wrong, have you attempted to fix the issue(s), ask for updates, refunds/legal warnings, etc. Post any additional screencaps here that correspond with your explanation. Be as clear and concise as possible, without use of insults and slurs, please.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


( 35 comments — Leave a comment )
(no subject) - fenris_lorsrai - Feb. 18th, 2011 09:37 pm (UTC) - Expand
Feb. 18th, 2011 10:41 pm (UTC)
Suggestion noted.
Feb. 18th, 2011 09:43 pm (UTC)
Looks great!
Feb. 18th, 2011 09:46 pm (UTC)
I don't think the proof of purchase is always needed if both sides seem to acknowledge the transaction.

I think something that would be more important would be proof of dispute. If one side is saying it never happened, then then it would be the proof of purchase, but if one side is just dragging their feet, the series of messages asking "What about ____" would be far more useful than a paypal screencap. Similarly, if something arrives in subpar condition, you don't need the paypal info so much as the original listing and photos of how it arrived.

Now, obviously in some cases the two will overlap, but half the time it's disputes about the contract rather than payment.
Feb. 19th, 2011 11:24 am (UTC)
I agree with this comment. I think the proof of purchase is unnecessary UNLESS there's a specific dispute about whether an item was indeed paid or not. It's more useful to see what the agreement was for in terms of content than it is to see how much money changed hands. An email or private message may be more suitable for that than a Paypal receipt in many cases.
(Deleted comment)
Feb. 18th, 2011 10:23 pm (UTC)
This makes sense to me =) I agree with this suggestion. As long as SOMETHING from the artist acknowledges that the trade took place. Also, it only applies to commissioners posts really so might note that =3

Other than that it looks nice, straightforward and easy to follow.
(no subject) - celarania - Feb. 18th, 2011 10:28 pm (UTC) - Expand
(no subject) - oceandezignz - Feb. 18th, 2011 10:41 pm (UTC) - Expand
Feb. 18th, 2011 11:02 pm (UTC)
"if the artist or client does not use their legal full name in their business dealings, you must omit it"

Is this a typo? I'm not sure why it should matter if we omit fake names or not...
Feb. 18th, 2011 11:08 pm (UTC)
Oh, what they're saying is that if I don't use my full name "Alan Smithe" online, "Alan Smithe" shouldn't be included in the list of aliases, just "artist342 and roleplayer452." On the other hand if I go by "Alan Smithe" online, it would be included in the aliases.
(no subject) - korsetkoat - Feb. 18th, 2011 11:09 pm (UTC) - Expand
(no subject) - grygon - Feb. 24th, 2011 05:40 am (UTC) - Expand
(no subject) - kerstin_orion - Feb. 24th, 2011 04:18 pm (UTC) - Expand
(no subject) - grygon - Feb. 24th, 2011 04:26 pm (UTC) - Expand
(no subject) - hybrid_xisha - Feb. 24th, 2011 07:14 pm (UTC) - Expand
(no subject) - oceandezignz - Feb. 18th, 2011 11:11 pm (UTC) - Expand
(no subject) - leahtaur - Feb. 19th, 2011 05:44 pm (UTC) - Expand
(no subject) - oceandezignz - Feb. 19th, 2011 05:49 pm (UTC) - Expand
(no subject) - leahtaur - Feb. 19th, 2011 06:53 pm (UTC) - Expand
(no subject) - oceandezignz - Feb. 24th, 2011 08:10 pm (UTC) - Expand
(no subject) - grygon - Feb. 24th, 2011 04:33 pm (UTC) - Expand
(no subject) - oceandezignz - Feb. 24th, 2011 07:31 pm (UTC) - Expand
(no subject) - leahtaur - Feb. 24th, 2011 08:38 pm (UTC) - Expand
Feb. 18th, 2011 11:27 pm (UTC)
I'd put the item(s) ordered above the signs of trouble part, just to make it easier to follow.

Otherwise, I like this template very much. I hope it serves well in the future!
Feb. 18th, 2011 11:54 pm (UTC)
Suggestion noted.
Feb. 18th, 2011 11:27 pm (UTC)
Everything looks good so far. I think this is very helpful, because it'll help the people making the posts remember things to include as well that they might not have at first.
Feb. 19th, 2011 12:06 am (UTC)
I might also add a disclaimer "This is a generalized template and it may be modified to suit an individual situation through the addition, removal, or editing of fields."
Feb. 19th, 2011 02:12 am (UTC)
Just to note, the LJ-CUT portion still says "Link to FAQ" instead of an actual link.
Feb. 19th, 2011 02:25 am (UTC)
This is a draft. When its finalized there will be a link.
Feb. 19th, 2011 03:00 am (UTC)
Sorry forgot another suggestion: It generally reflects poorly on the poster if they attempt to bring an unrelated secondary drama into the issue, it's best to just keep it about your transaction.

Just because this is a bit of a style guide too?
Feb. 19th, 2011 03:04 am (UTC)
Falls under Be as clear and concise as possible, without use of insults and slurs, please. If we must we'll extend it to say 'be as clear, concise, and to the point (no additional drama) as possible.'
(no subject) - celarania - Feb. 19th, 2011 03:30 am (UTC) - Expand
Feb. 19th, 2011 09:20 am (UTC)
'Explanation of Situation' seems to be the one that's really the clincher. That's where we figure out, just what happened, who didn't deliver, how they handled it.

I'd honestly like it if the requirement for such a section was at least one image/screencap/link, something, that details and backs up what happened. We've had a few AB folks that don't give much in that department.
Feb. 19th, 2011 07:26 pm (UTC)
It looks good to me, but I wonder if it would be possible to have an example post with a fake artist transaction so people would have a visual on how to format it? I'm personally a visual learner and I try to base intro posts based on previous intro posts, for example, so while the guide is super helpful, until it starts being used as standard, it may be a little tricky to set out what is needed in the post.
Feb. 19th, 2011 08:43 pm (UTC)
I agree with this. I used to help mod an RP group with a form for samples, and you wouldn't believe how many people didn't understand the form. I believe once we had an example set up, it helped a lot with people who were unsure how to word things and what not.
( 35 comments — Leave a comment )


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