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Lacy?

Ah, this isn't really a beware, especially since the last person to post about this fursuiter was overly dramatic and without proof.
And, well, this is my first ever LJ post, and my first time ever commissioning a fursuit or anything even remotely similar to that.
I'm mostly just asking for advice and trying to clear up confusions. If this should be posted anywhere else instead, please let me know. ^^;

Anyway. On december 2nd of 2010, I requested a quote from http://lacy.timduru.org/ Lacy at Fursuiting, using their order form as it states to do so on the page.
She replied from her personal email address to the quote, with the quote attached, telling me all my figures and answering my millions of questions. She did that all rather promptly too, and answered all of my questions superbly. But of course, I had even more questions, so I simply hit the reply button and typed up a grateful response, super polite and asking the rest of my questions about these things. Which means it sent to her personal email address instead of the Sales@ email address one instead. I'm not sure if this was a good thing or not though, because I haven't heard anything since from her. I have sent an email or two though inquiring on whether or not she received my last message since I see that she is active because several new things have been posted up to her website. I sent one to the personal email that she contacted me from, and one to the Sales@ address which probably forwards to her personal anyway. I also even sent the question asking if she was receiving my emails one more time in the order form on the site, apologizing up and down for resorting to that too.

I'm not too sure really what to do. Does anyone know Lacy and know if it's normal for her to go two or three months without replying to a prospective buyer asking questions? Like I said, this is my first time doing anything like this so I'm not sure what's reasonable and what's not; I was only asking questions and getting quotes. No money has been or was meant to be exchanging hands/accounts yet, as we were still discussing payment methods and options as well.

I can post screencaps of the emails as well. It was only the first one, her reply, and then my reply after which has gone unanswered. I just wish she would have a phone number listed (unless I missed it on her site)

*sigh* Perhaps my many questions just simply put her off and she just doesn't have time for that kind of stuff. Or maybe she just plain is not receiving my emails.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 11 comments — Leave a comment )
ulariogryphon
Jan. 24th, 2011 05:02 pm (UTC)
I commissioned her for my suit back in 2008.

My suit waas meant to be completed in Spring of that year, but for some reason she wasn't receiving my e-mails and it wasn't completed until late Summer because of it. I know back then she was having issues with Yahoo and not receiving e-mails.

However, she was very polite and professional when we exchanged e-mails and I was very happy with the completed fursuit. I don't think she's purposefully trying to blow you off since she definately did not strike me as the kind of business-person who would do so. :)
lacy
Jan. 24th, 2011 05:04 pm (UTC)
I'm not sure if this really is the appropriate place for this, since it isn't really a beware. :) There are alternative ways to contact me other than email, such as on FA/LJ (FA is located here: http://www.furaffinity.net/user/fursuiting/ ) with direct messages. We pride ourselves on a quick response, as you mentioned, since we were happy to discuss your commission request with you. I'm going to check my spam folder now to see if I missed anything, quick search through my email turned up our initial exchange and nothing else.
kayla_la
Jan. 24th, 2011 05:08 pm (UTC)
We do allow these kinds of posts. Please observe rule number 5:

5. Do not comment in a post questioning its relevance to this community. Posts are moderated. This means that before members can see the post, a moderator has verified that it fits the rules of this community, and is not something that has already been covered (if discussion-minded). If you have concerns about a certain post, please contact a moderator directly through private message or email.

And we have a 'lost contact' tag mostly for these kinds of things. Many people have found people they couldn't get a hold of through AB, and it's a service we're happy to provide as long as it's commission/trade related. :)
lacy
Jan. 24th, 2011 06:06 pm (UTC)
In this instance this person is not yet a commissioner (ie: no money has been exchanged.) We get a mass amount of one-time email scenarios, in which prospective customers/curious people ask questions or fill out our order form for a commission, but beyond that it's common for us to not receive a response back from them. As far as I knew, until today, this person was one of those one-time emails, curious but beyond that, not ready to place an order and not a commission with us yet. Therefore, when I saw this post this morning I was a bit baffled.

I don't really consider these one-time emails to be "commissions" -- more like casual inquiries from those interested in a fursuit or sometimes they're just an inquiry wanting to learn more about fursuits; because of the sheer volume of emails like this we receive, we can never gauge how serious the person sending the email is about getting a commission until they email us back, commit to buy, and decide to make payment. So in many instances they are not necessarily commission related, we get a lot of general questions about our work and when we don't receive a response back, we consider it as just a curious or interested person, but not wanting a commission currently.
kayla_la
Jan. 24th, 2011 06:11 pm (UTC)
No, you're right that it's not a commission, but it is commission related in this instance. It sounds like they really want a suit from you. Hopefully it all works out between you two!
hamburger
Jan. 24th, 2011 05:08 pm (UTC)
Hi, mod here!

This kind of thing is why we have the 'lost contact' tag, actually! Which is why I approved the post. So it's quite appropriate here.
hamburger
Jan. 24th, 2011 05:09 pm (UTC)
Oops! Beaten!
kayla_la
Jan. 24th, 2011 05:09 pm (UTC)
I AM THE WINNAR!
frazzled_niya
Jan. 25th, 2011 06:29 am (UTC)
mods are on the ball :)
ecile
Jan. 24th, 2011 05:16 pm (UTC)
Ah! Flipping sweet! Truth of the matter is, I'm not as internet-savvy as many of my friends and family seem to think I am, so I had no idea you had an FA (I'm VERY sorry if I missed it if you have it listed on your site :< ).
I'm so glad you saw this! I wasn't at all trying to complain, I was simply hoping that someone could tell me if maybe you were having email issues or if you might even have a friend here who could contact you for me!
If you need, I can send you my reply to your email again now, and also my email address so that it isn't dropped into junkmail. I know Hotmail/LiveMail is usually put into Spam folders.
I'm awfully sorry for making a public posting like this, but I honestly wasn't sure what else to do or how else to get ahold of you, since it seemed that my emails were not getting to you. That was all I thought, really; that you were either busy or that my hotmail had once again gotten sent to junkmail. ^^;
Sorry again! Once again, everyone it wasn't meant to be a beware, I was only just hoping to get info! And thanks for all the help too!
brownspotz
Jan. 24th, 2011 05:05 pm (UTC)
I've bought a suit and suit parts from Lacy before and not had problem on returning emails. I do know that she is usually very busy building suits and the like.

I'm not sure what advice I can give you on this one.
( 11 comments — Leave a comment )

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