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Beware: SanuraPanthress / Darth Ibony Sera

This is an update of what was originally a discussion post here http://community.livejournal.com/artists_beware/420021.html about how to deal with artists who don't like to be contacted, where the artist was not named. Even though it has been concluded by me getting a refund, and thus I was concerned that this may be viewed as a grudgepost, people who I have discussed this situation with advised me to continue with a beware due to her attitude and conduct.

Her pages are http://www.furaffinity.net/user/sanurapanthress/ and http://www.furaffinity.net/user/darthibonysera/ though it appears that she has now deleted everything. I have no idea whether this means she has run off on her current clients or not.

EDIT: She has moved back to DA, http://sanurapanthress.deviantart.com/ and appears to be in contact with at least some of her clients there so that is a good sign.

I commissioned Sanura fror a coloured bust shot, paying her $25 up front. I was fairly certain in the note she said she'd have a sketch for me to look at the next day, but over recent notes below she claimed she'd said sometime that week. Either way, she missed that deadline as two weeks from the date I commissioned her I have heard nothing, and she posts a journal saying her laptop battery has fried and that she's thinking of doing adoptables.

Now this makes me curious about the status of my commission as I was supposed to have a sketch by now, but that deadline came and gone, her work queue says she hasn't even started on the piece, she doesn't seem to have acknowledged the missed deadline at all and generally I wanted to know what was up. Here is a screenshot of the queue img217.imageshack.us/img217/8113/sanqueue.jpg

She send a reply that rubs me quite the wrong way, telling me she doesn't like to be contacted on the status of commissions and to read her journals. Of course that sends up a red flag, any artist who doesn't want to be communicated with does. This leads to me posting the AB entry above for advice.

I ask for a refund as a result of this advice, not expecting there to be any problems with this since no work has been done on the piece. She initially refuses to refund me because she already spent it. Then she offers a refund, but with no certainty when or if this would even happen.

At this point she posts a journal, publicly complaining about her clients and it incites her watchers to bash her customers for being impatient and inconsiderate. The journal was later deleted but I anticipated this and saved a cap with some comments. I am one of the customers complained about in the comments, but even if I hadn't been the unprofessional attitude shocks me. Here is the cap pics.livejournal.com/shukivengeance/pic/000043bt

Here is our exchange via notes.






After sending that last note I file a dispute with Paypal.

Rapidly enough I get the refund from her, after she posts a few journals whining about needing money for the refund and for her battery. She receives some donations and someone else takes my commission spot, and the refund is sent with a snarky message attached to it along the lines of "I hope you're happy now" etc.

Not wanting there to be bad blood despite how the transaction failed I sent her a note saying thank you and that I appreciated the refund, had no ill will and wished her luck in the future.
She responds "Would have been nice had you waited just a little bit on the refund thing instead of giving me a black mark on my PayPal account that was completely unnecessary. So, your "I feel no ill will against you" seems quite insincere. But, whatever; I'm done."

When I send her the note I saw that her profile was changed. From her artist info on FA:

After my cue is empty, I will no longer be taking commissions due to multiple incidences and an unwarranted
dispute against me on PayPal. This has left me extremely bitter about doing further commissions or any other
work for people. Please do not contact me about doing work for you. I'm sorry.
.

Her journal footer also said "* -__- Issue resolved after an unnecessary dispute was filed on PayPal against me... Awesome... " but seems to have been removed now. I did not see what it said about me before that edit.

A little drama happens when I post a journal with my side of the story. I do not name names, but regardless Sanura reports me for harassment img208.imageshack.us/img208/4787/sanjournal2.jpg The person who tells them to report me for harassment came onto my page asking why I made the journal when I wasn't naming anyone. Trying to lure me into doing something report-worthy I guess?

After this, I looked at Sanura's FA page once more and the above information is now gone and replaced with "You win. I hope you're happy." (EDIT: This has now been deleted also)
All information, including her work cue and Terms of Service have been removed. Since her ToS was referred to a few times in this entry though, I have a screencap of it too which can be found here. img96.imageshack.us/img96/2500/santosub.png

Even though she has left FA and this entry may seem moot, I recall her leaving at least once before and there is every chance she may come back, or even return under another name. She is very rude and snarky despite how nicely you may try to approach her about an issue.

EDIT: A cap of her journal announcing her return to DA and leaving FA due to 'drama' img641.imageshack.us/img641/2769/journalentry12954818441.png
After becoming aware of this entry, rather than defend herself here she posted this img7.imageshack.us/img7/7655/igetitigetit12954873226.png

EDIT 2: Sanura came into the entry and seemed genuinely contrite we resolved things, or so I believed at the time.
Many months later she showed her true colours by publicly calling me an "entitled bitch" in the comments to one of her journals.
Link - http://comments.deviantart.com/1/317333394/2829303194 Screencap - http://img19.imageshack.us/img19/2921/sanu.jpg
In light of this, the resolved tag has been removed as her attitude towards paying customer is and was the issue here.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 153 comments — Leave a comment )
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kayla_la
Jan. 19th, 2011 11:24 pm (UTC)
Would you mind putting this under a cut? I want to get to it before you get spammed with hysterical OMG CUT PLZ comments.

So no 'Cut this' comments past this point, please!

That said, I'm glad you decided to make this post after all. And I'm totally baffled that she would complain about harassment from your non-naming journal when she did the same exact thing of making a journal that's obviously about you. I guess it's only okay if she does it?

Someone I'll be sure to avoid, so thank you for the warning and I'm glad you got your refund, even if it came with unnecessary attitude.
shukivengeance
Jan. 19th, 2011 11:30 pm (UTC)
Already thought I had put a cut before I posted it, but done now!
(no subject) - kayla_la - Jan. 19th, 2011 11:30 pm (UTC) - Expand
(no subject) - shukivengeance - Jan. 19th, 2011 11:34 pm (UTC) - Expand
(no subject) - kayla_la - Jan. 19th, 2011 11:38 pm (UTC) - Expand
(no subject) - connorgoodwolf - Jan. 20th, 2011 12:08 am (UTC) - Expand
(no subject) - shukivengeance - Jan. 20th, 2011 12:11 am (UTC) - Expand
(no subject) - kayla_la - Jan. 20th, 2011 12:15 am (UTC) - Expand
(no subject) - shukivengeance - Jan. 20th, 2011 12:35 am (UTC) - Expand
(no subject) - kayla_la - Jan. 20th, 2011 05:25 am (UTC) - Expand
(no subject) - shukivengeance - Jan. 20th, 2011 05:40 am (UTC) - Expand
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duster
Jan. 19th, 2011 11:31 pm (UTC)
Holy crap, what crawled up Judy Attitudey's ass and died? Her journals are absolutely terrible and she totally blew up over nothing.

I'm glad you decided to name a name, this is one artist I would not wanna tangle with!
zackfig
Jan. 19th, 2011 11:32 pm (UTC)
Wow, just wow.

Talk about thin skin -- specially when she's the one that let it get to this stage with her "no contact" policy and skipping her own deadline.

I am seriously glad the identity is now known so that everyone will avoid her.
connorgoodwolf
Jan. 19th, 2011 11:36 pm (UTC)
She moved back to DA.

http://sanurapanthress.deviantart.com/

http://sanurapanthress.deviantart.com/journal/37819113/

"Looks like it's back over here I go. I had gone back to FA for a bit but recent drama sent me packing lol So, cutting my losses. ;D I keep getting reminded as to why I keep leaving that place lol

But, yeah. If you need to get in contact with me, this is the best place to do it. :3"
zackfig
Jan. 19th, 2011 11:38 pm (UTC)
well, the art is cute, too bad the 'tude~
(no subject) - duster - Jan. 19th, 2011 11:38 pm (UTC) - Expand
(no subject) - kyetsu - Jan. 20th, 2011 12:27 am (UTC) - Expand
(Deleted comment)
(no subject) - kayla_la - Jan. 20th, 2011 05:21 am (UTC) - Expand
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(no subject) - shukivengeance - Jan. 19th, 2011 11:42 pm (UTC) - Expand
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(no subject) - ducttapeninja - Jan. 20th, 2011 02:06 am (UTC) - Expand
(no subject) - teahound - Jan. 20th, 2011 05:58 pm (UTC) - Expand
(no subject) - shukivengeance - Jan. 20th, 2011 12:34 am (UTC) - Expand
(no subject) - gizagiza - Jan. 20th, 2011 01:09 am (UTC) - Expand
(no subject) - xhanthia - Jan. 20th, 2011 01:29 am (UTC) - Expand
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(no subject) - thaily - Jan. 20th, 2011 09:57 am (UTC) - Expand
raeraesama
Jan. 19th, 2011 11:37 pm (UTC)
My jaw dropped a bit lower with every paragraph. Wow.
connorgoodwolf
Jan. 19th, 2011 11:42 pm (UTC)
This is not the first time she's been childish and took her toys elsewhere.

http://sanurapanthress.sheezyart.com/
http://www.sheezyart.com/journal/view/261270/

-----------------
Posted Jan 9th 2007
Mood Blah
Music Lacuna Coil- Our Truth

I'm more than likely going to be taking down this gallery. Due to... um... PERSONAL issues with a certain someone I no longer want anything to do with.

I will not be posting my art publically anymore. I have dealt with art theft as well as I just don't draw enough anymore to be placed on this gallery.

Thanks for watching me though. Sorry that I just have no futher interest.

~Sanura Panthress
-------------------------
gizagiza
Jan. 20th, 2011 01:03 am (UTC)
Dude, you're awesome at digging up stuff.
(no subject) - fauxfaia - Jan. 20th, 2011 02:45 am (UTC) - Expand
(no subject) - mr_cullen - Jan. 20th, 2011 02:31 pm (UTC) - Expand
(no subject) - connorgoodwolf - Jan. 20th, 2011 03:36 pm (UTC) - Expand
(no subject) - nekomata - Jan. 20th, 2011 02:18 am (UTC) - Expand
dripbat
Jan. 19th, 2011 11:48 pm (UTC)
I like how those that leave FA due to "assholes" are normally those that owe a ton of art over a long period of time.
coyote_feathers
Jan. 19th, 2011 11:53 pm (UTC)
Thank you for the warning. I will definitely be avoiding her. She's very immature and overly emotional. You never once verbally attacked her, yet she continuously accuses you of bullying her. I'm sorry, but I don't want to work with anyone with such a large victim complex.
oraien
Jan. 19th, 2011 11:57 pm (UTC)
Um, that was totally my post that was deleted on accident.

It said her LJ was lady yume, but it's not - it's her DOMAIN that is. Sorry about that.
lilenth
Jan. 19th, 2011 11:59 pm (UTC)

That's a major over-reaction on her part imho, looks like she might have control issues since the minute you stepped outside of what behaviour she wanted ie you wouldn't take excuses she started acting as if you were being extremely unreasonable.

I will certainly be avoiding this individual, thanks for the beware.
xhanthia
Jan. 20th, 2011 12:29 am (UTC)
Compared to this, the experience I had with her was mild. I got off the hook EASY. Sorry you had to go through such an ordeal, no one deserves that.
shukivengeance
Jan. 20th, 2011 12:37 am (UTC)
May I ask what your experience with her was?
(no subject) - xhanthia - Jan. 20th, 2011 12:39 am (UTC) - Expand
(no subject) - shukivengeance - Jan. 20th, 2011 12:43 am (UTC) - Expand
missixis
Jan. 20th, 2011 12:43 am (UTC)
Thanks for the warning, what a snotbag D: Hope you get your refund.
kerstin_orion
Jan. 20th, 2011 04:48 am (UTC)
Please refrain from name-calling. Thank you.
ciderfox
Jan. 20th, 2011 12:55 am (UTC)
You did everything right! Kudos to you for remaining so civil with someone who was acting like a mad toddler. I'm glad you got your money and it wasn't too late with paypal and stuff.

Fffff, throwing a hissy fit and 'leaving forever'...I hope that the other commissioners actually get their art :C
shukivengeance
Jan. 20th, 2011 02:07 am (UTC)
Thank you. At first I felt like I was maybe overreacting but it's good to have other people backing me up because I did what I could to be nice throughout the whole unpleasant situation.
(no subject) - aerospiritual - Jan. 20th, 2011 02:42 am (UTC) - Expand
neolucky
Jan. 20th, 2011 12:57 am (UTC)
I'm really -really- glad you posted this. Those screenshots are just so jawdropping and telling, that I knew it wouldn't come off as a grudge-post. Shes unprofessional, snotty, and seems to think her TOS overrides the law itself.

I kind of knew she was super controlling due to how she treated our art trade some time ago. I was to draw her mary-sue character along with some Kingdomehearts guy, but never post it anywhere, and yet her end (Yarrow/Yewon) was able to be posted. She also was the type to use massive ridiculous kanji-laced watermarks that made little sense, and just marred her artwork - I'm all for watermarks, but not when they kinda defeat the point of posting art.

Then I saw all these "collaboration commissions" she was doing and had a feeling something was up, considering she was palling around with several artists that were bogged down and avoiding their commission list yet taking on more work for quick cash.

To be honest, I've avoided her since the art-trade, I highly advise others to do the same.
xhanthia
Jan. 20th, 2011 01:03 am (UTC)
I usually don't use caps, but this kind of merits it.

I WISH YOU COULD HAVE WARNED ME BEFORE I DID THE SAME.
(no subject) - neolucky - Jan. 20th, 2011 01:19 am (UTC) - Expand
(no subject) - xhanthia - Jan. 20th, 2011 01:34 am (UTC) - Expand
xhanthia
Jan. 20th, 2011 01:04 am (UTC)
Did anyone else find it mildly suspicious that she asked Shukivengeance to delete the notes from her?

Red flags, anyone?
shukivengeance
Jan. 20th, 2011 01:16 am (UTC)
Her reasoning was due to the FA hack she didnt want her paypal address being compromised. I don't remember if the note containing it was the one where she also stated when I'd get the sketch (but I'm still 99% sure she said she'd get one to me 'tomorrow').

Since I'd nuked my own inbox due to the very same thing it was just as handy to delete everything all over again at once. I don't really find that suspicious per se, but at least the timeframe of when the commission was agreed upon was not being disputed, or the details of the drawing. I could see those being a problem in a longer-standing transaction.
(no subject) - xhanthia - Jan. 20th, 2011 01:23 am (UTC) - Expand
(no subject) - thaily - Jan. 20th, 2011 10:03 am (UTC) - Expand
(no subject) - shukivengeance - Jan. 20th, 2011 06:19 pm (UTC) - Expand
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