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Shipping problem.

I need some advice.

I split-won a contest, meaning I tied with someone. The prize for the contest was a shirt, but since there are two of us, we got a choice between the shirt, and a hand-made picture frame. The other person choose the frame, so I'm getting the shirt.

I just got a message saying that the person sending out the prizes messed up, and I'm going to be getting the frame. They suggested sending a note to the other person and seeing if there's a way that we could mail them to each other. Okay, no problem, so I sent off a message. Here's the reply I got.

"i live in costa rica since 2009 my mail goes to florida then gets forwarded to costa rica i pay customs fee's and shipping fee's via my mail forwarding company, i have shipped out 1 thing from here since moving here in 2009 it was over 30$ us and took almost a month via ems and it was only a small part. we never mailed anything from here again. i also dont have a car and only pick up my mail 2x a week from the mall location my mailer has and the post office is like 20minutes via taxi from my house. what do you want to do? sorry for the complication but i dont live in usa only my address is in usa for getting mail so its cheaper for people to mail to us but $$ for us to get. we dont have addresses here everything is via proximity from landmarks if i still lived in north florida it would be easier but i moved here in 2009."

For something that would only cost me $5 to send out, it seems REALLY unfair for them to spend $30 for me. I'd offer to split the cost, but I am really not happy about the mixup. I didn't mind at first, since it seemed like a quick fix. Not so much so anymore. I have absolutely no need for a picture frame, and she was JUST talking about having trouble finding a frame that fit her decor. It seemed perfect that she got a frame that she liked (we saw pictures) and I'm getting a shirt.

Now I have no idea what to do. I don't know how the mail in Costa Rica works. I would assume that if she went to a normal post office, it would be fine. But she mentions a forwarding company, so now I'm not sure. Help?

EDIT: It's been worked out. The other person is going to keep the shirt, and the sender is going to put a "return to sender" on MY package, then send out a new shirt for me.
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( 11 comments — Leave a comment )
Jan. 12th, 2011 01:45 am (UTC)
Honestly, it's the artists oops and they should be the one to fix the problem, not either of you.
Jan. 12th, 2011 01:46 am (UTC)
Basically, I think IF you end up shipping eachothers pieces out, the artist needs to reimburse you for it.
Jan. 12th, 2011 01:51 am (UTC)
I agree. It's unfortunate that the mix up happened at all and that any extra expense should come from it, but if anyone's to blame, it's the artist.

I just hope the other person and the OP are the same size, so the shirt fits. o_o
Jan. 12th, 2011 01:52 am (UTC)
That sounds pretty legit with the whole mail situation - I have a close friend that moved to Nicaragua and her mail situation is about the same because their country doesn't have the same government-run mail systems that we do here in the United States.

Honestly, though - the artist screwed this up. They should be the one to fix it.
Jan. 12th, 2011 01:57 am (UTC)
Is she able to contact the mail forwarding company and request that they mark the package as "refused" and "return to sender" then it will go back to the artist and they can reship to you.
Jan. 12th, 2011 02:07 am (UTC)
I REALLY like this idea. Because then it gives the person a chance to fix the problem, and can save all of us money. I'm going to message both of them with this idea, and see what happens. Thank you!
Jan. 12th, 2011 03:16 am (UTC)
This. When I read the OP I was like "uhm... easy fix. lol" Surprised it took 4 replies to even bring it up. "Forwarding address" to ANOTHER COUNTRY means it's a friend or family who is doing it and therefore should be simple to contact to fix.
(no subject) - fenris_lorsrai - Jan. 12th, 2011 03:48 am (UTC) - Expand
Jan. 12th, 2011 02:14 am (UTC)
It is the artist's fault for the mix up. The artist should be responsible for shipping the correct items to you. If the artist won't pay reimbursement see about if the artist will get another shirt and another picture frame and ship those to the right people this time.
Jan. 12th, 2011 02:57 am (UTC)
Whenever I screw up like this (only twice, I really kick myself when I do) I let the people keep the mixups and resend what they actually ordered, even if that means re-making something. I think it's unfair to ask customers to go through extra trouble or even expense to fix my mistakes.

The artist should either resend items or pay for you guys to ship the items to each other.
Jan. 12th, 2011 03:26 am (UTC)
To be honest, the holder of the contest should be paying for BOTH of your guys shipping to put it simply.
( 11 comments — Leave a comment )


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