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I need a bit of help, as I'm really not sure what I should do at this point. I removed names as this isn't a beware against the person.

This person wanted to commission me for what he called a "butt icon". Basicly, it's just an icon that shows off underwear. I had lots of room for icons so he sent information to my email. I keep a work list, so I have him written down as paid. But mistakes happen, so I'm not entirely sure he has. I sketched it and sent to him but didn't get a reply for a while. So I gave him a poke on email, but noticed he was much more active on FA. I noted him there.

This is everything we wrote to each other, since I thought it might be easier then trying to explain everything: http://i54.tinypic.com/99ow2u.png

I'm not sure what to do. I can't refund him, which I would prefer at the moment, as I don't think he'll approve my updates. I can't work on the art, and I don't even know if he really did pay or not.

Any advice?

EDIT: Alright, so after listening to everyone's advice, I sent them a last note explaining I can still see history even if it's closed and if they can't give me the address, I'll have to consider it closed and not paid. They replied saying they haven't paid, so, that's that. Thank you for the help!

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Comments

( 26 comments — Leave a comment )
hellebore
Jan. 11th, 2011 02:35 am (UTC)
Just drop it, he doesn't seem interested in it anyways.
ichigoneko33
Jan. 11th, 2011 02:36 am (UTC)
I feel bad about it though. I mean, if he did pay me, I'm just taking his money. Is it really ok?
hellebore
Jan. 11th, 2011 02:37 am (UTC)
How many commissions have you taken on where you cant recall if he paid or not? check the pp account history.
hellebore
Jan. 11th, 2011 02:38 am (UTC)
I mean, play a process of elimination here with the address.
ichigoneko33
Jan. 11th, 2011 02:39 am (UTC)
Since the time I wrote down he paid? I'd say maybe 10 or more. Checking the account history won't do much if I don't have the paypal address, and I couldn't find any with a note attached to it to say it's him.
hellebore
Jan. 11th, 2011 02:40 am (UTC)
Do you not keep track of who has paid elsewhere, perhaps in Word or something?

Here: Send out mass email to everyone who's paid since him. Whoever doesn't respond, is him.

Edited at 2011-01-11 02:41 am (UTC)
ichigoneko33
Jan. 11th, 2011 02:41 am (UTC)
As I said in the journal, I do keep a worklist. But sometimes things slip and I'll write paid when they havent and vice versa. It's why I wanted to make sure, but yes, I have written down he's paid, but he also doesn't seem to want to check out the sketch and let me know it's right.

Do you think at this point I should just finish the icon in one go, rather then give updates?
hellebore
Jan. 11th, 2011 02:42 am (UTC)
finish it, send it, end it.
ichigoneko33
Jan. 11th, 2011 02:43 am (UTC)
Ok, I think that may be the best course of action. I'll see what others have to say, then make a final decision. Thank you very much :3
ashleyvsdestiny
Jan. 11th, 2011 02:36 am (UTC)
Closed or not, shouldn't the address that was open still be listed?
ichigoneko33
Jan. 11th, 2011 02:36 am (UTC)
That's what I thought. Even if closed, I should still be able to check my history, but they really don't want to give it.
ashleyvsdestiny
Jan. 11th, 2011 02:48 am (UTC)
Tell him that you need the adress to make sure he paid and that if he is unwilling to give the address, then you can only assume that he did not pay.

The ball is in his court and you'll either be rid of him or find proof that he paid.
growly
Jan. 11th, 2011 02:38 am (UTC)
That's just weird. I can't believe they'd be so unresponsive about something they bought. ^_^;
I guess ask them for a pic of their fursona and draw them a quick sketch for the money. Or as bad as it sounds, just drop it because he obviously doesn't care and isn't doing anything at all to help.
connorgoodwolf
Jan. 11th, 2011 02:39 am (UTC)
Even if the account was closed, there would be a log entry in your received payments, I don't see what the problem would be. You can check your own paypal and see if he paid you when he gives you the paypal address.
ichigoneko33
Jan. 11th, 2011 02:40 am (UTC)
The problem is that he doesnt seem to want to give it to me. Should I try asking again and explain it doesnt matter if it's closed, I'll still see it?
connorgoodwolf
Jan. 11th, 2011 02:46 am (UTC)
I'd ask again, if he doesn't give it then consider the matter closed.

Wanting to return the money or complete the drawing is noble, but you must know when to just quit even if they're losing out.
spiffystuff
Jan. 11th, 2011 03:20 am (UTC)
wouldn't hurt. Maybe if you say "I just want to check my records, please give me the name of the paypal you may have used, I can still see it even if it's closed" enough times, he might finally give it XD
oraien
Jan. 11th, 2011 02:40 am (UTC)
That's... really odd. I would say, just send a final note - explain that if he can provide the email address that he originally used in paypal to send you the payment, you will verify and return his money. Otherwise, thank him for his time and go on your way.

Basically just let him know you'll refund him (provided he did pay, and you can confirm this) if he gives you the email address. At this stage it seems like he doesn't want to deal with it, which sometimes happens. As long as you're willing, and state it, I wouldn't see a problem.
purpule
Jan. 11th, 2011 02:44 am (UTC)
I'd just drop it too.
I know you feel bad but you're not even 100% sure he DID pay you, he doesn't even remember commissioning you, and is the most unresponsive user I've seen in a while

He clearly doesn't care whether or not he receives it, and doesn't seem to understand that you want his paypal for the means of checking it, so I wouldn't bother.

Maybe send him another explicitly saying that you wanted the paypal address to check up on it so you could refund him. I'm honestly not meaning to be insulting or name calling here, but he could be a little slow for want of a better word, and you might honestly have to spell out everything. That way, you can go on with your other work, and if he ever comes back claiming you didn't deliver you have the evidence to show that you did try to accommodate him.

neive
Jan. 11th, 2011 03:29 am (UTC)
Just drop it. From them not even remembering, and you not being sure that he paid and him saying he didn't agree to it, it looks like the chances are pointing to you didn't even get paid. And if he's not interested in even seeing the commission finished, you're just kinda exerting effort that can be be better used on other commissioners. :/
mekania
Jan. 11th, 2011 03:49 am (UTC)
Just for the future maybe request that your commissioners send you a note/email stating the address they are paying from. I do that automatically when I commission people so there's no confusion (I use a different email for paypal than I do for contacting people) but it's a good way to double check who's paid you or not if this ever happens again!

In this instance it really does seem like they didn't pay and don't care about seeing the commission finished.
ichigoneko33
Jan. 11th, 2011 03:50 am (UTC)
Ah, ya, that's a good idea. It's rare I ever get so many at a time that I would be mistaken, but since it does happen, I did want to make sure first.

It bothers me, since I'm really sure they did, but the issue is closed now, so I gotta move on about it.
louveg
Jan. 11th, 2011 11:29 pm (UTC)
Are you 100% positive this is the right person?

He doesn't remember paying for a commission just a little over a week ago... Plus from the short and evasive answers, he doesn't seem to know who you are either...
I admit I'd be reluctant to just give my paypal info to a stranger who'd come asking for my info so I can get a refund for something I don't recall buying in the first place, so maybe that would explain the weird reaction?
ichigoneko33
Jan. 11th, 2011 11:32 pm (UTC)
Yes, I made sure since I thought it could be possible. He asked for the icon through shout, which I then had him send information to my email instead.

He seems to remember after I explained, since he said yes, but had not agreed to it. It's really confusing, but I guess I gotta forget about it.
louveg
Jan. 11th, 2011 11:37 pm (UTC)
lol yeah ok, if the transaction started through FA, the chances of an error are pretty slim. :p
ichigoneko33
Jan. 11th, 2011 11:36 pm (UTC)
Actually, to add to that, he gave me a ref to his fursona. It's not posted on his account, but the info says it's for him.
( 26 comments — Leave a comment )

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