It's in my TOS that I don't change steps that have already been approved, so how should I go about this without being a total jerk?
I'm thinking of something like "I'm sorry, but since the work was approved by the person who commissioned it, I am unable to fix anything without an additional 10$ charge" or something of the like.
Advice? I've tried really hard to maintain my rep as someone easy to work with, so stuff like this is a bump I thought I'd solved with a TOS, you know?
EDIT: Issue is resolved! I emailed the customer, let him know about the TOS, and he said he also didn't realize the things I missed, so we're cool c:
Thank you guys for the advice!