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Should I fix it?

I finished a commission for a customer recently, and he was THRILLED about it. He had given me very little to work off of, and approved every step. The commission included someone else's character, and now that it's done and posted, the other person has sent me a PM asking me to change a bunch of things about this character.

It's in my TOS that I don't change steps that have already been approved, so how should I go about this without being a total jerk?

I'm thinking of something like "I'm sorry, but since the work was approved by the person who commissioned it, I am unable to fix anything without an additional 10$ charge" or something of the like.

Advice? I've tried really hard to maintain my rep as someone easy to work with, so stuff like this is a bump I thought I'd solved with a TOS, you know?

EDIT: Issue is resolved! I emailed the customer, let him know about the TOS, and he said he also didn't realize the things I missed, so we're cool c:

Thank you guys for the advice!

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( 18 comments — Leave a comment )
Dec. 17th, 2010 01:02 am (UTC)
I think you've hit it on the nose. Simply state that the work you have done has already been approved, and that it would require your additional time and materials and you should be compensated. Your not being rude, your upholding your TOS and protecting yourself.
Dec. 17th, 2010 01:03 am (UTC)
I'd say that because the owner of the 2nd character (not the commissioner) has no right to request ANY changes, because he's not the client. Were I you, I'd express my regrets, but because the information came from the commissioner, he should take up his issues with them, not you. Plus, you can kindly and professionally point out your TOS, which your client agreed to, and that you're sorry, but you won't be making any changes.

TOS are there for a reason. ;)
Dec. 17th, 2010 01:14 am (UTC)

The person requesting changes isn't even your client.
Dec. 17th, 2010 01:15 am (UTC)
Yeah, the client told me "oh hey, he'll be messaging you because a few things are wrong"

and I'm like >___
Dec. 17th, 2010 01:18 am (UTC)
That's the point where you've got to stick to your guns about your ToS. The client approved it, and there will be charges to change anything.
Dec. 17th, 2010 01:07 am (UTC)
I dunno, I'd say it's something he should take up with his buddy instead of with you. He's the one who approved the work, after all :/
Dec. 17th, 2010 01:13 am (UTC)
I would have to say... since someone already paid for the piece, even if this second person is upset that their character isn't correct... it's not THEIR commission. I don't think you should change something that someone else paid for because a secondary person isn't happy. The commissioner is happy. I'd be worried about making them UNHAPPY, since it's their piece.
Dec. 17th, 2010 01:16 am (UTC)
Yeah, I'm not gonna be in communication with the second party, since my business relationship lies with the customer...Who I've worked with a few times, and I figured he knew my rules 6u9
Dec. 17th, 2010 01:18 am (UTC)
I think you're on the right track. If you do fix it, be sure you're paid for your time.

Picky people are odd.
Dec. 17th, 2010 01:21 am (UTC)
Am I the only one who thinks it's rude as hell that a person is complaining about what is essentially a gift commission? They aren't your client and should appreciate the artwork they got for free from someone else, instead of bitching
Dec. 17th, 2010 01:22 am (UTC)

It's not the first time someone's given me a hard time over something they got for free. I seriously linefaced (:| ) for a day or two after
Dec. 17th, 2010 01:25 am (UTC)
I know right, it's like people appreciate things LESS when they get em for nothing. Anywho, glad it's resolved!
Dec. 17th, 2010 10:54 am (UTC)
"I know right, it's like people appreciate things LESS when they get em for nothing."

Quoted for truth :/
Dec. 17th, 2010 02:18 pm (UTC)
No, you're not the only one. :X I love gift art. If the design's a bit off, I usually just put it down to mistake or artistic license.
Dec. 17th, 2010 06:05 pm (UTC)
Ditto on this! I'm just pleased that someone's drawn my character!
Dec. 17th, 2010 08:28 pm (UTC)
Dec. 17th, 2010 01:53 am (UTC)
The person wanting the corrections isn't the customer though, so they don't get to ask for revisions really do they?
Dec. 17th, 2010 10:53 am (UTC)
The other person is not your customer and you don't have to do anything for him. Nor would I unless it's something you can fix in a few minutes. The responsibility of getting the second character right was the responsibility of the person actually doing the transaction with you, if this other person wants to talk to anyone it should be your customer, not you.

Thanks for reminding me to add to my TOS: I only do business with the paying customer and not any third party.
( 18 comments — Leave a comment )


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