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Seeking Advice: Flaky commissioner?

 Hi, A_B.

I am looking for advice regarding a commissioner that I am choosing not to name.

This said commissioner came to my AA table at a con and "purchased" a badge from me. At the end of the day, when I took my receipts to the staff, they had not received a payment for that receipt number.

After the con, I was informed through a friend that the commissioner in question told her that she 'forgot' to pay for the commission. The commissioner never informed me, so I could have very well turned out a product without any form of payment. Fast foward to late last month. The same commissioner contacted me wanting a fully colored commission. I said that I would take it, and sent my information to them. They took two days to decide what they wanted before sending me a note back. I replied with a quote, and I haven't heard from them. The whole process has taken maybe 9 days. 

The notes sit in their inbox, read. I would like to think they are just busy, because it is so close to the holidays... but since they have done this to me before, I am not so sure.

Do you think this person will continue to do this to me, and that I should thank them for their time and choose not to work with them.. or is that too harsh?

What are your thoughts? Should I update my ToS with a timeframe, or should I not even bother if this is a rare occurrence?  If this becomes a recurring issue with this commissioner, how should I handle it?

Thanks much~

-Mu.
 

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Comments

( 43 comments — Leave a comment )
connorgoodwolf
Dec. 8th, 2010 02:37 pm (UTC)
Have them pay before hand... by check or money order in case they feel the need to reverse a charge via paypal.
moonieuni
Dec. 8th, 2010 06:35 pm (UTC)
But of course. C:

I am more or less concerned about this becoming a recurring issue with this commissioner, and if so- how I should handle it.
connorgoodwolf
Dec. 8th, 2010 02:38 pm (UTC)
If by check, also make sure the check clears before starting the commission. :)
celestinaketzia
Dec. 8th, 2010 02:49 pm (UTC)
Personally, I wouldn't worry about it. People come for quotes and you never hear back from them sometimes. So long as a transaction hasn't officially started, then I'd move on.
sigilgoat
Dec. 8th, 2010 03:31 pm (UTC)
Yep, happens to me all the time!
(no subject) - kiriska - Dec. 8th, 2010 03:38 pm (UTC) - Expand
(no subject) - kayla_la - Dec. 8th, 2010 05:31 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 8th, 2010 06:34 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 8th, 2010 06:18 pm (UTC) - Expand
(no subject) - celestinaketzia - Dec. 8th, 2010 11:13 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 9th, 2010 04:06 am (UTC) - Expand
(no subject) - peas_n_rice - Dec. 8th, 2010 09:46 pm (UTC) - Expand
xodiac
Dec. 8th, 2010 02:57 pm (UTC)
Unless the picture he described really caught your fancy and you're eager to get to it, or you're really desperate for commission money to pay the bills, then I'd say you should just let this go. Like Taasla said, no money's changed hands, so you're under no obligations whatsoever at the moment.

And if you do go after it, or if he contacts you later and says he wants to do it, make sure you get paid up front.
artrica
Dec. 8th, 2010 04:10 pm (UTC)
I wouldn't worry about it too much, just make sure you have the payment up front as others have said. :D

Also, I always do a quick background check on commissioners; check if they've commissioned before and what's their attitude towards the process if possible!
moonieuni
Dec. 8th, 2010 06:19 pm (UTC)
Well, I know that the commissioner has a bad history of finishing their own commissions, but I am not sure if they've ever been listed as a poor customer before.
(no subject) - moonieuni - Dec. 8th, 2010 06:19 pm (UTC) - Expand
animecat
Dec. 8th, 2010 04:36 pm (UTC)
It's annoying, but it happens all the time: you give someone a quite, and they're all gung ho about the commission..... and then they just disappear. I get it all the time. It sucks and it's annoying as heck, but just drop it an move on. They'll contact you back if they're still interested.

Though it wouldn't hurt to upgrade your TOS to say that if no payment is received by a certain time frame, you do have the the right to offer the commission space to another (paying! customer .
moonieuni
Dec. 8th, 2010 06:25 pm (UTC)
C: Thank you for answering that latter part of my questions. Now I just have to figure out how to word it!

I think it just really bugged me that they went through the steps to purchase it at a con, and I wrote out a con-official receipt and everything, and if I hadn't been paying attention, I wouldn't have noticed that they didn't pay. They hadn't even told me that they didn't pay.. not even to this day! Call me loony, but that felt a little dishonest.
(no subject) - jakejynx - Dec. 8th, 2010 08:06 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 8th, 2010 08:54 pm (UTC) - Expand
immortalpanda
Dec. 8th, 2010 05:23 pm (UTC)
This happens to me all the time! If they haven't paid you, then don't worry about it.
spiffystuff
Dec. 8th, 2010 05:47 pm (UTC)
Well I don't quite know how the receipt thing works - that sounds a little wonky to me. But unless it's a recurrent problem I'd say let it slide.

Not replying after getting a quote is pretty normal, I wouldn't worry about it.
moonieuni
Dec. 8th, 2010 06:29 pm (UTC)
Well, you see, this is the second time they've done it. I would consider it a potentially recurring problem.

At the con I was selling swag at, the customer gets a receipt from you, and you take your receipt copies to the "cash registers" at the end of the day. They then pay you all of the money you collect over the course of the day. It was there that I noticed I came up short, and that her receipt never came across as paid.

I would brush it off as usual, but it seems like a lot more work went into this than just going "How much does this cost? " x "Oh, okay. Thanks. "

I guess that's what has me worried. Maybe I'll wait. If they do it a third time, then I am throwing up a red flag for sure.
(no subject) - spiffystuff - Dec. 8th, 2010 09:02 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 8th, 2010 09:05 pm (UTC) - Expand
komickrazi
Dec. 8th, 2010 06:48 pm (UTC)
Stop worrying about it. If you don't have full or partial payment in your hand, don't even THINK about the commission.
No use doing any work for something you haven't been paid for.
moonieuni
Dec. 8th, 2010 07:25 pm (UTC)
I am not so much worried about it, as I am worried that this person is going to continue to be a repeat offender, and if I should sort of blacklist them, or what?
(no subject) - komickrazi - Dec. 8th, 2010 08:00 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 8th, 2010 08:24 pm (UTC) - Expand
(no subject) - komickrazi - Dec. 9th, 2010 04:19 pm (UTC) - Expand
shukivengeance
Dec. 8th, 2010 07:01 pm (UTC)
They've done this twice now. The con experience seems to have really made you doubt their trustworthiness so I'd just personally blacklist them and move on.

For other cases of people wanting quotes but not getting back to you, I'd add a policy to your TOS stating that a quote is only good for X amount of time and if they don't initiate the commission the information given will be deleted and a new quote would be required.
moonieuni
Dec. 8th, 2010 07:24 pm (UTC)
Perfect.

Thank you so much! I'll implement this right away.
(no subject) - moonieuni - Dec. 8th, 2010 07:29 pm (UTC) - Expand
(no subject) - shukivengeance - Dec. 8th, 2010 07:44 pm (UTC) - Expand
(no subject) - moonieuni - Dec. 8th, 2010 08:53 pm (UTC) - Expand
(no subject) - crssafox - Dec. 9th, 2010 09:14 pm (UTC) - Expand
beetlecat
Dec. 8th, 2010 08:37 pm (UTC)
You seem pretty determined to blacklist them so just do it. It's your right to refuse to work for anyone that you do not want to.
moonieuni
Dec. 8th, 2010 08:52 pm (UTC)
Nono. :( I am sorry if it seems that way. I just realized that I didn't cover all my bases when explaining this situation.

I am essentially asking if blacklisting is too harsh, but I do want people to understand that they weren't just asking for a quote.
(no subject) - moonieuni - Dec. 8th, 2010 09:09 pm (UTC) - Expand
celarania
Dec. 9th, 2010 12:18 am (UTC)
You have the right to refuse to do business with them, so it's up to you. While not paying for the receipt is certainly a big deal, I can see it happening too. I mean, how many posts do we see around here about people forgetting to pick up artwork they've already paid for? That's their own money that they're forgetting. I'm not saying that it's not serious, but it doesn't necessarily have malicious intent. (The money-to-con thing just seems like it's begging for things like that to happen.)

I'm not saying that it's not a big deal, it certainly is, and you should take measures to protect yourself. However, by that I just mean that you should get all payment in advance even if that's not your normal policy. "You forgot to pay me at xCon" is a really good reason why they'll get different TOS for paying you. I'll second what beetlecat said, you seem like you want to blacklist them from what I've read in your replies, and it's your choice. Personally I wouldn't (as I said, I could see making that mistake and think there's an effective countermeasure you can take), but it's up to you as you're the person involved.
moonieuni
Dec. 9th, 2010 04:06 am (UTC)
Oh. Is it normal to give people a different ToS if you've had experiences with them before? I never have heard of that before.

Like I said to Beetlecat, I didn't mean to make it sound that way. I was trying to stress the importance of the receipt issue, since I felt like a lot of the readers were writing this off as someone just wandering up and asking for a quote. I hope that makes sense. :o)
(no subject) - celarania - Dec. 9th, 2010 04:46 am (UTC) - Expand
misteroffense
Dec. 9th, 2010 04:29 am (UTC)
If you DO give them another chance, tell them that they have x amount of days to provide you with payment or you will refuse to work with them next time. It's no fun to be jerked around like that when you're expecting payment. The commissions just take up space on your list.
( 43 comments — Leave a comment )

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