On November 2nd I asked IMS if I could have the materials she allegedly purchased that prevented her from refunding my money. In the above note she said she would do this. She lives two hours away from me but so far I have not received anything. My note asking if it was mailed has gone unanswered. She wrote recently that her power was turned off, but I'm not sure how that would prevent her from mailing my materials for fourteen days.
It also seems I'm not the only one with this issue.
Not sure where to go from here. :/