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When is it apporiate to ask for an update?

While I never want to be a "nagging" commissioner which I have never been(at least from what I can gather) I have recently begun to find myself on pins and needles when it comes to asking for an update.  I've only ever asked for an update once and that was three months after payment.  I was just wondering when is it alright to ask?    I figured once a month is appropriate(unless its something huge) and more than acceptable for smaller things such as sketches icons etc etc,  The reason I ask is not only because of the fear of being nagging but also I've seen/heard horror stories about artists pushing those who ask further down their list.  I apologize if this is something that's been covered before.  
Thank you for the time.

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( 44 comments — Leave a comment )
Nov. 6th, 2010 12:14 pm (UTC)
Short of the commissioner telling you that he won't be getting to your work for a bit as he's got others on the table, I'd think asking once a month is fine. And if they're not able to get to your work right away, then have them give you an approximation for when they will, and that's when to ask.
Nov. 6th, 2010 12:18 pm (UTC)
I would safely say that unless the artist has given you a time-frame for something like an icon or sketch, it's certainly appropriate to ask for an update within a month of payment. As an artist I wouldn't feel hassled or nagged by that. If they tell you at time-of-payment that to expect a wait of 30 days, obviously wait the 30 days before asking for an update.

Artists who push customers down their waiting list for ANY reason not pertaining to payment are probably going to be troublesome, in my book. That's essentially holding the art (that you paid for!) for ransom. No thanks!
Nov. 6th, 2010 07:22 pm (UTC)
There's another reason I push people down the waiting list.

I've made it so that, when you take a long time to get back to me, since I show all updates (like, let's say 4 weeks or more), I will put others ahead, since I can work on those and can't work on those.

Is that a bad idea?
(no subject) - coyote_feathers - Nov. 6th, 2010 07:27 pm (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 6th, 2010 07:39 pm (UTC) - Expand
Nov. 6th, 2010 01:07 pm (UTC)
I do think that a month is appropriate. Out of curiosity what type of commission is it?
Nov. 6th, 2010 01:40 pm (UTC)
It's only a sketch from what she's told me so really a month should be a pretty good amount of time for something like that...
(no subject) - frazzled_niya - Nov. 6th, 2010 01:46 pm (UTC) - Expand
(no subject) - dazen_cobalt - Nov. 6th, 2010 04:39 pm (UTC) - Expand
(no subject) - pariahsdream - Nov. 7th, 2010 03:12 am (UTC) - Expand
Nov. 6th, 2010 01:27 pm (UTC)

I'd say once a month as a general rule though I myself don't mind being poked for updates more often so long as it's not everyday or every minute.
Nov. 7th, 2010 12:27 am (UTC)
Yeah. A friend of mine does commisions (and is coaching me for when I open mine) and one commisher poked him EVERY. 15. MINUTES. On aim. Finally my friend snapped he WOULD be done sooner but he was getting interupted every 15 minutes and had to reply.
(no subject) - dazen_cobalt - Nov. 7th, 2010 01:10 am (UTC) - Expand
(no subject) - lilenth - Nov. 7th, 2010 10:44 pm (UTC) - Expand
Nov. 6th, 2010 04:31 pm (UTC)
I generally tend to get antsy after about three weeks to a month if all I have is silence. That's when I send a polite poke to see how things are going.
Nov. 6th, 2010 04:35 pm (UTC)
I think you can avoid nagging by setting concrete deadlines.
If I want/need a deadline for something, I try to set one in advance (I rarely do this anyway since I rarely order things requiring a deadline) or ask the artist to give me an ETA. If I don't hear from them as the deadline approaches then I drop a line asking about the status.

Otherwise, I would probably base it around something like the pay-pal deadline for disputes. If the artist can't contact me before that, then I can safely assume that they are no longer working on the project (why should I wait until I can no longer file a dispute to get my money back?). I think 3 months is very generous.
Nov. 6th, 2010 04:53 pm (UTC)
Well the one commission that I asked for an update after three months came to a bit of a tussle? They were updating their da page but I commissioned them through fa which had no updates and I had no knowledge of their da page. The current commission I have with someone is only a month long, but what makes me nervous is the fact that I was ignored when I asked for an update. That added with the fact that the paypal dispute deadline is approaching makes me nervous and uncomfortable. (was ignorant of the paypal deadline for a while)
(no subject) - kadaria - Nov. 6th, 2010 06:23 pm (UTC) - Expand
(no subject) - dazen_cobalt - Nov. 6th, 2010 06:59 pm (UTC) - Expand
(no subject) - kadaria - Nov. 7th, 2010 01:09 am (UTC) - Expand
Nov. 6th, 2010 04:56 pm (UTC)
I suppose a month is alright. I personally will usually wait a bit longer than that, depending on what it is. I can be a slow artist, myself, though I tend to keep my commissioners updated without them having to ask me, which they seem to appreciate.

I think one thing you have to keep in mind is that if they took slots, and not just one commission at a time, you might have people ahead of you. Too many commissioners will buy a slot and then treat it as if they're the only ones the artist has to work for right then, so while you're working on people ahead of them, they start poking you and wondering why they don't already have their art. Of course, the artist should probably be pro-active about mentioning that, as well. But it's something to keep in mind when you buy art from anybody.
Nov. 6th, 2010 05:21 pm (UTC)
I'm not self entitling nor do I think I own the artist in question once I commission them. I accept commissions and I certainly don't want to feel owned by anyone. The only reason this journal exists is because when I asked for an update(btw for a sketch) I never received a reply but the note has been read. I'm in the dark and I don't like that. If this had of been a higher end commission or I saw work being done on commissions before mine I wouldn't of asked. Thing is there has been no work on any of the slots from what I can tell. For smaller things I tend to operate on paypal's 45 day dispute deadline.
(no subject) - kayla_la - Nov. 6th, 2010 05:23 pm (UTC) - Expand
(no subject) - dazen_cobalt - Nov. 6th, 2010 07:34 pm (UTC) - Expand
(no subject) - korsetkoat - Nov. 6th, 2010 05:56 pm (UTC) - Expand
(no subject) - kayla_la - Nov. 6th, 2010 06:02 pm (UTC) - Expand
(no subject) - korsetkoat - Nov. 6th, 2010 06:31 pm (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 6th, 2010 07:40 pm (UTC) - Expand
(no subject) - kayla_la - Nov. 6th, 2010 07:42 pm (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 6th, 2010 07:43 pm (UTC) - Expand
(no subject) - kayla_la - Nov. 6th, 2010 07:45 pm (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 6th, 2010 07:48 pm (UTC) - Expand
(no subject) - kayla_la - Nov. 6th, 2010 07:50 pm (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 6th, 2010 07:52 pm (UTC) - Expand
(no subject) - kayla_la - Nov. 6th, 2010 07:54 pm (UTC) - Expand
(no subject) - falloutfaux - Nov. 14th, 2010 11:40 am (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 6th, 2010 07:41 pm (UTC) - Expand
(no subject) - vaekke - Nov. 8th, 2010 07:09 pm (UTC) - Expand
(no subject) - ichigoneko33 - Nov. 8th, 2010 07:16 pm (UTC) - Expand
(no subject) - kayla_la - Nov. 8th, 2010 07:16 pm (UTC) - Expand
Nov. 6th, 2010 05:08 pm (UTC)
I'm always the same with commissions, never sure I feel okay with asking about something 'too soon'.

I'd say a month is pretty fair time frame to ask for an update, you've always come off as very polite in my dealings on Teenycom, so I wouldn't worry about it being nagging.

Personally, if an artist doesn't give a general time frame when taking on work, even something as simple as 'a month or two', I'd ask for one at the start, that way you don't have to bother than during it and risk one of those 'don't make turn this commission around!' freakouts.
Nov. 6th, 2010 06:33 pm (UTC)
Once a month is perfect for most commission artists. Being a commission artist myself I can say that many take on a lot more than they can chew and sometimes it takes a while to work through the list so you don't want to ask too often and risk annoying them. I always try to be courteous when people check in on their commission but it does grate on the nerves when it's every other day or every week.

Unless the artist specifically tells you beforehand like..."It'll be a month or two before I can get to it" then ask in two months, you know? Or one and a half. Just use your best judgment. How often would YOU want someone pestering you for something that you're trying to work on/get to?
Nov. 6th, 2010 07:20 pm (UTC)
I just recently asked for an update for mine after a month and did not receive a reply. like I said to kayla_la if it was a higher end commission or they were showing work on commissions in general then I would of not asked, but I am in the dark and I don't like that especially when its concerning money.(its a sketch btw) since it's only been a few days after the read note I'm gonna wait(cause life does beckon and I understand that plus to give the benefit of the doubt) its just that possibly of me being ignored that puts me off. Plus I'm working around the paypal dispute deadline(I do for smaller commissions) which I know a lot of people don't like but its business really, not me trying to make friends
(no subject) - misteroffense - Nov. 7th, 2010 03:46 am (UTC) - Expand
( 44 comments — Leave a comment )


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