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EDIT: His ebay name is heididogns and despite his positive feedback, is not a very good communicator, terrible seller and did not warn me of the things in this post. He is going to be selling a REPLICA of my suit, a black wolf, VERY soon! As he bought 2 heads and made the rest himself. His reserve is $750, and will probably still charge around $100-200 for shipping. IT IS NOT WORTH IT!

See http://community.livejournal.com/artists_beware/382585.html for first half.

So he sent it, I received it AFTER Halloween.  But he did not warn me what was wrong with the suit, even though I had asked.

He then admitted he did not tell me that:

1. It did not come with feet.
2. It did not come with a zipper, but a VELCRO back that rips open easily
3. That the jawset in the head was pretty ruined
4. The moving jaw was ripped from the head, therefore unusable.
5. The eyes are scratched up, and terribly bad to look at visually.
6. The handpaws were not those in the picture, but poorly made new ones.
7. He did not warn me that most of the arms/legs on the suit were made of GOAT fur (he did tell me there was 'a little bit of real animal hair' but not as much as a majority of the legs to the mid calf, and the arm to the mid-forarm from the wrist). Something australia customs thus ripped off the suit.

I could keep on going on my knit-picking, but these are the obvious ones. Its past paypal date, I can't send it back (I think) and ebay said to negotiate a refund with the seller now.

Australia/Canada Post will not do anything about it either. So what should I do? I have a basically unwearable suit without LOADS of fixes, send-back to makers, and extra $$$ which I now do not have after spending $1000 in TOTAL with suit and shipping on this. As in original photos on the ebay listing, it was a perfectly good suit that I bought for $750.

Pictures of damage under the cut!



Face first. You can see the eyes here, but they are scratched up, I can't get a decent photo of that



These are the teeth. I found them in the bottom of the box and just hot glued them in. The edges on the inside were sharp and numerous breaks. Missing the top right fang though.



Heres one tear. I know its just with hot glue and can be fixed but I have bad luck when it comes to these things. The foam from the moving jaw is also showing both sides, and an identical tear on the other side. Moving jaw... I can't really get a photo of that, but its completely unattached from the head, making it unusable. 

I'll state now that I don't pin any blame for the state of this head on the maker, purely because I LOVE her work, and do not believe this could possible be done by the maker herself. 

Also, I could not take photos of the bodysuit as it is at a different location, I have no room here at the moment for it.
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Comments

( 42 comments — Leave a comment )
kayla_la
Nov. 1st, 2010 11:18 pm (UTC)
I don't understand why you don't just name them already? That sounds pretty awful.
flarveon
Nov. 1st, 2010 11:18 pm (UTC)
I should. Its an ebay name, i'll find it and put it here. Just as a warning, cause he's selling a replica suit of this one VERY soon!
(no subject) - kayla_la - Nov. 1st, 2010 11:20 pm (UTC) - Expand
(no subject) - flarveon - Nov. 1st, 2010 11:22 pm (UTC) - Expand
growly
Nov. 1st, 2010 11:24 pm (UTC)
Thanks for the warning. I am wondering why you left him positive feedback before you got the suit though. ^^;;
flarveon
Nov. 1st, 2010 11:33 pm (UTC)
I didn't actually... I did not leave feedback, and still haven't. I was wondering why I was unable to leave feedback o.o
(no subject) - growly - Nov. 1st, 2010 11:34 pm (UTC) - Expand
(no subject) - flarveon - Nov. 1st, 2010 11:35 pm (UTC) - Expand
(no subject) - frazzled_niya - Nov. 2nd, 2010 08:06 am (UTC) - Expand
(Deleted comment)
flarveon
Nov. 2nd, 2010 12:07 am (UTC)
I will be getting some tonight when I get home/get the bodysuit from a friend (do not have enough room here currently to hold it here)
(no subject) - flarveon - Nov. 3rd, 2010 01:51 am (UTC) - Expand
banrai
Nov. 2nd, 2010 01:06 am (UTC)
Pretty much looks like you left the guy positive feedback, which is bizarre if you're really as unhappy as you say here.

Sort-of getting the feeling this is just buyers remorse.

For reference, this is the suit, and the feedback that you left the guy was,
"Very fast communication, very good person to work with, A+! Buyer:
Member id flarveon ( Feedback Score Of 0 )Sep-23-10 16:52 Black Werewolf Costume (fursuit) custom Made (#230507479516) US $511.15"
silverfalln
Nov. 2nd, 2010 01:26 am (UTC)
He mentions this in a higher comment...

"I do not remember leaving ANY feedback for this guy yet, I may have mixed them up between the two suits I have gotten at the same time (other was in perfect condition) so might be it."

If that's the case then.... there's nothing you can really do short of contacting eBay, explaining the situation, and hoping they'll work with you.
(no subject) - flarveon - Nov. 3rd, 2010 01:52 am (UTC) - Expand
(no subject) - silverfalln - Nov. 3rd, 2010 01:55 am (UTC) - Expand
(no subject) - flarveon - Nov. 3rd, 2010 01:57 am (UTC) - Expand
(no subject) - silverfalln - Nov. 3rd, 2010 02:10 am (UTC) - Expand
(no subject) - flarveon - Nov. 3rd, 2010 02:14 am (UTC) - Expand
borderdog
Nov. 2nd, 2010 01:16 am (UTC)
If this is who I think it is, they have a livejournal and post in fursuit communities. I remember this costume from when the maker first posted it.
Not totally sure.. I'll have to check.
kayla_la
Nov. 2nd, 2010 01:33 am (UTC)
If you find another name, please comment with it so I can update the tag. :)
(no subject) - borderdog - Nov. 2nd, 2010 06:13 am (UTC) - Expand
(no subject) - kayla_la - Nov. 2nd, 2010 06:19 am (UTC) - Expand
springmoone
Nov. 2nd, 2010 02:13 am (UTC)
oh my god, that's awful D: I hope you can get a refund, and you might try opening a dispute with paypal anyway, even if it's a bit past date?
mekania
Nov. 2nd, 2010 03:05 am (UTC)
If you paid the full amount on September 25th I'm pretty sure you still have time to open a dispute with paypal. At the very least you could try and get the shipping money refunded since it didn't arrive on it's guaranteed date?
(Deleted comment)
(no subject) - kerstin_orion - Nov. 2nd, 2010 05:00 pm (UTC) - Expand
(no subject) - flarveon - Nov. 3rd, 2010 01:52 am (UTC) - Expand
westly_roanoke
Nov. 2nd, 2010 04:49 am (UTC)
It looks like he did mention that it was goat fur in the ad.

The long fur is goat hide, and, slides over the body suit trying to give a rough impression.

But the rest isn't very professional at all. Thanks for the warning, that head is kind of nice.
flarveon
Nov. 2nd, 2010 10:01 am (UTC)
Yes, but 'slides over'? It was completely attached and ripped from the seams :/ Thats just what gets me.
komickrazi
Nov. 2nd, 2010 05:02 pm (UTC)
I made the heads, but the bodies were made by a local seamstress.

He's not really selling a replica.... I made 2 heads for 2 suits, you bought one and now he is selling the second one.

I am very sorry they were poorly treated and damaged while in his care. I can do repairs or make you a new head at a discounted rate, but I cannot do it for free I'm afraid. I cannot be held responsible for how costumes are treated once they are no longer in my care.
flarveon
Nov. 3rd, 2010 01:53 am (UTC)
I know you're not responsible for it~ I just loved this suit and was highly disappointed and upset at the condition I got it in :(

I'm mainly worried about the head, I can sew, but not with fur mostly. I've sent you an email though :)
stormslegacy
Nov. 3rd, 2010 01:42 am (UTC)
Eek. Out of curiousity, do you have any photographs of the damage?

That sounds terrible o.o
flarveon
Nov. 3rd, 2010 01:43 am (UTC)
Uhm. I do, but I don't know how to post them here, might just link them now.
(no subject) - flarveon - Nov. 3rd, 2010 01:54 am (UTC) - Expand
(no subject) - stormslegacy - Nov. 3rd, 2010 05:59 am (UTC) - Expand
(no subject) - flarveon - Nov. 3rd, 2010 06:08 am (UTC) - Expand
(no subject) - loregryph - Nov. 3rd, 2010 02:49 pm (UTC) - Expand
(no subject) - stormslegacy - Nov. 3rd, 2010 05:08 pm (UTC) - Expand
(no subject) - springmoone - Nov. 3rd, 2010 10:58 pm (UTC) - Expand
(no subject) - flarveon - Nov. 3rd, 2010 11:00 pm (UTC) - Expand
(no subject) - kohaku_chimaera - Nov. 3rd, 2010 06:46 pm (UTC) - Expand
(no subject) - zrcalo - Nov. 4th, 2010 09:20 pm (UTC) - Expand
sardognsca
Dec. 13th, 2010 03:27 pm (UTC)
Interesting Reading
This is all pretty interesting reading.. I guess you see nothing wrong with the fact that you recieved an invoice for the costume on Aug 8, promised 50% payment on the suit, and, then paid over two weeks later, only $275. Then didn't make another payment until the 3rd of September, for $80. Almost 3 weeks would go by before you'd finally pay for the entire costume. Even though repeated emails were sent, and, responses were recieved like "Paypal took the money then sent it back".. Seriously?

So yes, I did go away for 3 weeks... And no, the suit didn't get shipped before I went because you hadn't paid for it by the time I left. There was not way your payment track record that I was going to ship it out to you before you had paid for it.

As for how the suit was made... Now, I'm not arguing with a single person that velcro is not the normal closure of choice. We normally use heavy duty zippers, with velcro over that to keep the fur down. For whatever reason, our seamstress didn't think it was required to use a zipper. Maybe it was because the costume was designed to fit our performers, and, they never had an issue during the haunt..

As for the goat fur... You had actually contacted me to remove it, citing a concern by Customs... There were only two buckles on each leg holding the spat on. (BTW, I did inform you that they were spats, as well!) Yes, I removed the buckles in a hurry... I cut them off, leaving a 3" piece of doubled over webbing on each side of the leg. No damage was ever done to the seams.

The costume was boxed in a brand new heavy duty box.. and well packaged to prevent damage. The message that I recieved from you when it arrived was that "It arrived just a few minutes ago, box is VERY crushed (thankyou postal service!) but he's otherwise fine, the mask had a small tear from a drugs test (came with a paper saying what they had done and that they did not find anything) but its nothing I can't fix myself. Thankyou very much!"

and in a series of emails "Yeah there was nothing, <> so nothing turned up in the tests. Though they've pulled out the teeth. And there's a few rips around the muzzle. Not sure if its wear and tear or customs. But he's not in good condition, after a good check over. Though its all things I can fix myself."

The head was in *GREAT* shape when it left me. The suits weren't used that much 6 appearances maybe... I can shoot highly detailed photos of the second head, because they were both in identical condition.

I do not control Customs... I did everything I could to ensure a safe transaction.

Seems there's a lot of things don't meet your standards for a costume, but, then again... Its what we needed for a Haunt costume. We work in the dark, with dark characters... The eyes are much bigger openings with mesh coverage, as opposed to the designers normal coverage. I'm more concerned that my people can see, then if someone takes a photo of them, that you can see their faces through the eyes.

As for the shipping costs... Options were advised to you upfront... I told you it would be approximately $100 for surface shipping, and, that air freight would be more. And, in fact, I actually have emails from you asking for options. From experience I told you it would be more for faster service... When I actually took it to the post office, and recieved the quote and delivery standards. (The standard for Canada to Australia by surface would have had the box guaranteed for arrival by Christmas, not halloween)

By the way this reads, you're actually pretty happy with the suit, except it doesn't fit you...

http://forums.furaffinity.net/threads/85952-For-sale-trade-MM-Black-fox-fur-digitigrade-fullsuit!-Includes-everything!

Last time I ever ship anything without complete payment, or, accept payments... Good Job!







( 42 comments — Leave a comment )

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