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UPDATE: So he's sent it, I got photographic proof and a shipping number, despite the harsh email I recieved back for posting this up. Obviously not taking this down as I haven't even mentioned his name etc etc blah. But yes, Shipping DID infact cost $195, the reason was that it was Delivery on signature of Adult, Guranteed shipping arrival of 27th October, and Canada Post will be the carrier the entire way though till it hits Aus, then its FEDEX (I see why it cost so damn much now.) As USPS/UPS and Australia Post could not match the delivery date until 2nd November. Thanks all!


I bought a full-suit of a black werewolf made by temperance and a freelance fursuit maker off ebay, but not from an actual fursuiter, but someone who had used the costume as a halloween costume and decided that he wanted to sell it. I wanted to get it before this years halloween. I bought it in September, having paid the full amount on the 25th September, a full month pretty much just so I knew it would get here in time from Canada to Australia. More behind the cut.

Now i'm just curious. He still hasn't sent it and there is <2 weeks left till Halloween, so I doubt I will get it in time. Now to give you some info, I paid $750USD for this suit as well as $100USD for shipping. Surely $100USD was enough to ship a fullsuit to Australia, my friends only cost $72 from the same place in Canada. Note that this is infact a different person though.

But he has been evasive of my questioning the entire time. I haven't been rude or harsh, just simple questions like:

"Hi there, have you had a chance to post it yet? If so was there a tracking number?" - September 28th

I got no reply.

Then suddenly on the 16th October at 12:10am:

"The money transfer didn't come in before I went away... I just made it home and took the suit to the Post Office to get it out...

Its $107 to send it out by ship... Guaranteed delivery by christmas...
Its $195 to send it by air, guaranteed delivery within 8 days.
 
I'm willing to get it out today by air, assuming your able to start the process to send me the remaining fee, otherwise I'll send it by ship.
 
Thanks!" - October 16th, 12:10am

He went away and I wasn't notified. I had told him in previous emails that I would like it before halloween as I have events that I would like him for. And what? $195 for Air Shipping from Canada - Australia? I'm sorry but unless its a 14kg box, and a huge ass box at that, then it would cost that much. I already sent $100 for shipping, so now he wants $95 more. By this time I just want the suit before Halloween, 8 days from the 16th Oct without weekends counted meant it would get there by Halloween. Surely enough I told him to just send it and i'll pay him with paypal as soon as it transfers, telling him that its important to me that he gets it out on time, and SENT.

"Hey,

Just send it by air. I need it by Halloween, personally I think this shipping rate is completely out there, but so long as you provide proof that its been sent and proof of how much the shipping cost i'm happy with it. Photos or scans of a reciept would suffice, I just don't want to spend more money on this right now as these events are unpaid so far.

Please just send the costume, I really would love it before Halloween as I have plenty of events I would like it for.

Thanks." 16th October, 6:34am.

I have yet to get a reply, but damn. This is frustrating. He disappeared for 2 weeks and now I may not get it in time. Just to give a little more info, this guy did have a positive ebay status, (5*) not much, but it still says he was quick to ship etc. I have yet to leave feedback and have marked the item as unreceived until it gets here.

Now how do I deal with this if he hasn't shipped it? I mean, I'd really prefer the costume over the money back, where else am I meant to get a suit before Halloween at this rate? I won it in enough time to pay AND get it shipped here at best, 2 weeks prior to my events. Any advice?

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Comments

( 26 comments — Leave a comment )
phoenixsrequiem
Oct. 18th, 2010 01:53 am (UTC)
O.O Wow! That's gotta suck!
Did you agree to the $100 when the auction ended?
flarveon
Oct. 18th, 2010 08:43 am (UTC)
NNo, he just said in an email that he was QUOTED at the post office, $100. I doubt that he did though, because online it says $107 for sea and $187 for air.
(Deleted comment)
flarveon
Oct. 18th, 2010 08:44 am (UTC)
Yeah, double checking the price he is infact correct, yet I do not have the money to add to this. $95 is 1/3 of a payday for me now, as I lost my modelling contract and no longer get big paydays, but work an average job.
silverfalln
Oct. 18th, 2010 02:07 am (UTC)
IMO... If they quote shipping as $100, then it's on them if they mis-quote, so they should just eat the cost.

I'd be wary, especially if they're being bad/slow about getting back to you.

And keep all communications between you and them, you can use them as proof if you have to dispute something.
flarveon
Oct. 18th, 2010 08:45 am (UTC)
I agree, I have kept all paypal documentation, ebay documentation, screenprinted and printed it. Just incase this turns nasty.

But yeah, I agree its his cost be he won't send it unless I provide $95. I will pay it, cause I know I can get it back if I find out shipping was infact $100 or less, thanks to ebay. I got in contact with them and they will help me get my excess shipping back if he has robbed me of hard earned cash.
silverfalln
Oct. 18th, 2010 09:46 am (UTC)
That's good. I knew they'd made some changes, but I've rarely had to deal with their customer service.
celestinaketzia
Oct. 18th, 2010 02:08 am (UTC)
Do you have records where he promised to have it there by Halloween? Or where you mentioned you wanted it there by Halloween, and he agreed to it?

Because if he agreed to ship it to have it there by Halloween and quoted you $100, then that's what he quoted you. If he made a mistake and now finds himself short $95, then that is -not- your problem. At all.

IA with the person who said you should have stood firm.
flarveon
Oct. 18th, 2010 08:47 am (UTC)
I have records saying he would send it out by 30th September so it would get there in time, after I requested it for Halloween so yes he did agree.

And as my comment above states, thanks to ebay I can get excess shipping back if he has robbed me of my hard earned cash.
growly
Oct. 18th, 2010 02:29 am (UTC)
Shipping to your country actually is that outrageous (and I hear Canada Post is equally outrageously expensive). Keep in mind it isn't just the box size but also the weight. Different construction methods can make a costume heavier or lighter, and it also depends on what sort of packing materials are in there keeping it safe.
You did the right thing by choosing air, sea mail almost never arrives, let alone safely. :(

The only real problem I see here is he didn't research rates before he charged you, and that he vanished without contact for a while. If the listing made no mention of him going on a trip, I'd mention the communication issues when you leave feedback.
celestinaketzia
Oct. 18th, 2010 02:45 am (UTC)
I can attest to how expensive it can be shipping to Australia. I tried to UPS an autographed picture there, and apparently it was going to cost me $85!! (Whaaat???)

Strangely, though, USPS did it for $5...
flarveon
Oct. 18th, 2010 08:49 am (UTC)
Yeah USPS and UPS are really confusing, and idiotic. Personally I get all my mail Fedex, but that is hell pricey nowadays, so I go through USPS. This might be where the extra costs are coming from :/
louveg
Oct. 18th, 2010 02:29 am (UTC)
If he quoted you 100$ (quoted as in said "it'll cost 100$ to ship", if he just said "I think it should cost around 100$" then that's an estimation and in that case I'd give him that the 100$ was not a definite price), then I'm with Silverfalln and think he should be the one eating the cost.

However, yeah, depending on the size of the costume and how well it can be crammed into boxes, I'm not that surprised over the 200$ shipping. I shipped a simple partial to the US and the lowest price I could get was close to 50$. So a full body, with insurance, and fast enough so that it takes one week from Canada to Oz (where normally packages take a good two weeks, I know, I had a penpal in Oz before and we'd send boxes to each other all the time), it seems very plausible. BUT...

But since you paid September 25th, at this time there was no use for rush fee on the delivery and that at least could've saved you a couple of bucks. You were not informed he was leaving for a few weeks and that is uncool. I've seen this feature on eBay auctions before where there's a note saying "Seller will be gone from X to X" so you at least know your item won't be shipped before X and can plan accordingly. So that is a big miss on his part. Then again, if you say he only has 5 feedbacks, he might not be much used to eBay and probably does not know of that feature.

I don't think he's ill intended (at least for now), but he sure seems not too used to handling transactions in a professional manner, Which includes communication and efficiency.
flarveon
Oct. 18th, 2010 08:53 am (UTC)
He said he went to the post office and weighed it, apparently it was approx $100 to ship by 6-10 days. Now 8 day guranteed arrival by 29th Oct by air is $195.

And I saw a photo of it compared to a basic dining table chair, it goes up to sitting height and is just tall. Reading Temperances/Komickrazi's definition of the suit though, the head is made of resin (isn't it meant to be lightweight?) and the body, by the freelance artist is all MM black fox fur. I've had a suit shipped exactly like this from a place near where this guy lives, to here, it got here in 5 days and cost $89.91. So I don't know why its costing so much other than guaranteed shipping arrival date.

And yeah, I don't believe I should pay any rush fees, I paid a month in advance so I could have the suit in time even with bad postal service. He also said that he apparently told me he was going away in a more recent email, and checking my records, he did not warn me whatsoever, also checking his ebay auction, it didn't say it there either.

All feedbacks say fast and quick shipping, easy to deal with and excellent communication of all similar items.
frazzled_niya
Oct. 18th, 2010 07:51 am (UTC)
sometimes it can take up to a month to get things from the US and Canada....I'm in Australia too =\...sometimes though, shipping is really quick.

hope you get the suit by halloween.


you at the east coast or west?
flarveon
Oct. 18th, 2010 08:42 am (UTC)
I'm East Coast, Queensland/Brisbane to be completely correct.

Shipping has been quick to me, I recieved my very first suit in a week (monday it was shipped, I recieved it that friday) and that was from around the same area this suit is coming from and shipping did only cost me $89.91.
(Deleted comment)
flarveon
Oct. 18th, 2010 09:05 am (UTC)
Yeah i've never had a bad shipping personally. Let alone one so expensive. I did kinda give this guy 4 weeks, so no rush fees should be incurred. But thats okay, I just got an email saying he sent it, and wants the extra $95 when it arrives >.>;
fatkraken
Oct. 18th, 2010 09:27 am (UTC)
With international shipping, 1 month IS rush. Sea shipping (the only cheaper option) usually quotes 6 weeks +.
flarveon
Oct. 18th, 2010 09:29 am (UTC)
I can understand that, but i've never before paid $195 shipping on a fullsuit.

My previous one was $89.91 from a close by area to this guy, and it was sent on a monday, I recieved it that following friday.

And according to his latest email, that suit was also a similar weight and box size.
celestinaketzia
Oct. 18th, 2010 11:29 am (UTC)
RE Your edit: He shouldn't have sent you a nasty reply at all. Considering that it is essentially his fault that he did not ship the box on time, he really should have eaten the cost of the extra shipping. TBH, if it were me, I would note this in his ebay feedback. =\
flarveon
Oct. 18th, 2010 11:31 am (UTC)
IMO I agree. Though I honestly do not mind this extra cost, but I will be checking the shipping cost, and if its less than what I paid ebay has said they will help me get my excess shipping costs back c:

And yes, as soon as I recieve said item I will note it in his feedback :/
silverfalln
Oct. 19th, 2010 02:04 am (UTC)
I will totally agree with it. Had he send it on time, it wouldn't have incurred an extra cost. It's his fault, and there's no reason -you- should be paying for his mistake.

Ugh. I can't tell you how many times I've underestimated shipping. I have never told a buyer "Sorry, I screwed up. Give me more money."
mandyseley
Oct. 18th, 2010 02:22 pm (UTC)
Naturally, a shipping quote for a guaranteed delivery date is going to get higher the closer you get to that date. Seems pretty mean that they'd go away for a few weeks without telling you, then tell you that you need to pay twice as much, now...

Sorry you had to deal with that. :|
kayla_la
Oct. 18th, 2010 07:41 pm (UTC)
Please know deleting posts is against the rules (it says so in the rules on the profile page) and would get you in trouble. You can tell him this so he doesn't harass you to take it down.
silverfalln
Oct. 19th, 2010 02:05 am (UTC)
Totally off topic, but I love how your little LJ user icon has a hat on now.
kayla_la
Oct. 19th, 2010 02:34 am (UTC)
Hah, thanks! 2 dollars well spent, I think.
flarveon
Oct. 19th, 2010 02:52 am (UTC)
Yeah I know its against the rules, which is why i'm not going to delete it c:
( 26 comments — Leave a comment )

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