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JewelsOfMandalay shop on Etsy

I am sadly in the same boat as many Etsy buyers that paid JewelsOfMandalay, a shop on Etsy, and never received my items.  I have waited over 30 days for the package that I paid for to arrive to my mailbox.  After multiple attempts to gain an estimated date of arrival or any shipping confirmation from the seller, I only received very vague, misleading, confusing and rude responses from the seller.  The seller was hostile and accusatory to me in her communications, which I cannot to this date understand, as she has my money and I have taken nothing from her.  In hard economic times such as these, when I spend my hard earned money I hope that the seller involved is honorable and holds up their end of the contract by delivering the goods sold.  Unfortunately, I am just one of many buyers that this seller has mistreated, taken money from and has not provided a refund or the goods purchased.

All buyers beware, do not spend your hard earned money on this JewelsOfMandalay. 
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Comments

( 27 comments — Leave a comment )
banrai
Oct. 17th, 2010 02:27 pm (UTC)
Have you reported her to Etsy? You know, they have their own avenues to work through to deal with sellers that don't come through, and I think you might even be able to get a refund through it.
snobahr
Oct. 17th, 2010 03:48 pm (UTC)
HERE is the link, assuming you're logged into your Etsy account. Have the transaction ID number handy, because it requests it.

You can find that link from your Purchases page, on the right side above your transaction list (it reads: Report a purchase you never received.)

As an Etsy seller myself, Good luck!

spiffystuff
Oct. 17th, 2010 02:38 pm (UTC)
How did you pay? Can you file a paypal dispute or chargeback through your credit card company?
mukichan
Oct. 17th, 2010 04:37 pm (UTC)
If you can provide screenshots of the conversations, that'd be great, otherwise... it's kinda hard for me to believe. But my advice is to just report it through etsy. Have the transaction ID ready, and also file a paypal dispute since it's under 45 days if you paid with paypal.

Other than that, I wish you the best of luck having things settled.
foxombie
Oct. 17th, 2010 04:43 pm (UTC)
I was busy looking at JewelsofManday's feedback on Etsy, refreshed the page, and oops! "Sorry, the user you are looking for no longer has an active account."
I think somebody is trying to run away..!
Laura Del Prete
Oct. 17th, 2010 04:45 pm (UTC)
She has three shops.....
Jewels of Mandalay aka Fairy Cartel aka FancyMuse has stolen money from over 100 buyers. Etsy has done nothing with the shop reports, nor have they answered any emails. They have moved very quickly to close any threads, even threads with non specifics. It is terrible that this is allowed to happen. I filed a Paypal request for a refund and am waiting to hear back. Thanks for the link to Etsy. I'm totally going to run at do that now.
frazzled_niya
Oct. 18th, 2010 07:47 am (UTC)
Re: She has three shops.....
Maybe also notify paypal that etsy is allowing shadey activity?? o_O Maybe with some backing from paypal, etsy may take things a little more seriously?
oceandezignz
Oct. 17th, 2010 05:13 pm (UTC)
Jewels of Mandalay, Fairy Cartel and FancyMuse all have closed up shop.

"Sorry, the user you are looking for no longer has an active account."


EDIT: http://www.etsy.com/forums_thread.php?thread_id=6655676&page=1 A thread 'calling out' Fairy Cartel.

The Google Cache of FairyCartel's page has their stats as of Aug. 2010 listed as:

fairycartel's info
rating:
114, 99% pos.
joined:
May 10, 2008
location:
***
user id:
58*****

There was no useful into on FancyMuse and I got nothing from Jewels, but I wonder if the closed up so fast because this A_B entry was on the first page like #5 or 6 from the top when you searched for Fairy Cartel.

There's also a blogspot, fairycartel.blogspot.com not going to declare them the same... yet.

Edited at 2010-10-18 07:35 pm (UTC)
purpule
Oct. 17th, 2010 06:15 pm (UTC)
Not that I'm particularly doubting you, considering her closing up does look very suspicious, but a few screenshots of proof would be nice just to back up your story
baronyiffington
Oct. 17th, 2010 08:11 pm (UTC)
Screen shots? Chat logs? Anything?

Them closing up and shutting down their sites, along with the horrible feedback linked above is pretty telling, but I wouldn't mind more evidence and I'm sure others would too.
stormslegacy
Oct. 17th, 2010 11:03 pm (UTC)
Could you post some of the emails/convos?

I'm very surprised you haven't had more support from Etsy--I've had some very good experiences with them solving problems. As a seller, you are REQUIRED to help if the buyer has an issue--I know from experience where I had one hell of a customer--they were incredibly helpful as long as I followed their avenues for resolution. That said, they can only close her shop, they can't give you your money back.

If you used paypal you can get money back that way, if it's been longer than 45 days and you paid with a creditcard you will be able to do a charge-back.



mbitm
Oct. 18th, 2010 03:42 am (UTC)
Argh! I just got ripped off too! I sent the seller an email at the email address provided on the paypal transaction, filed a dispute with paypal, and reported the transactions to etsy.

Here's the message I sent (I just had to post this because, being able to say "shame on you" makes me feel more empowered - ha!):

"I ordered 4 pendants from this seller with the following transaction id numbers:
# *, # **, # ***, # ****

These were supposed to be gifts for my bridesmaids. Not only did I not receive them in time, I never received them at all!
When I went to contact the seller, her shop was closed!

I sent her an email that was listed on the paypal receipt, and also filed a dispute with paypal.

Seeing as the feedback percentage that appeared on the purchase page now shows 44% and by the fact that I googled her shop name and found other complaints, as well as evidence that she has closed two other shops under the names FairyCartel and FancyMuse - leads me to believe that I've been scammed!

I can't believe that someone would take advantage of buyers like this, particularly when someone is being polite and requesting items to be on time for a wedding - one of life's most important events.

Shame on this seller/person!
Please Help!

Sincerely,
****"
oceandezignz
Oct. 18th, 2010 06:02 pm (UTC)
Do you think you as well could also link to these additional complaints you've found?
mbitm
Oct. 19th, 2010 03:35 pm (UTC)
Oh, sorry - I was just referring to the comments on this thread.
grygon
Oct. 18th, 2010 08:39 pm (UTC)
For those wanting more info I have a similar story and posted it with details and screen grabs and #s:
http://community.livejournal.com/artists_beware/383481.html
there area LOT of us in the same boat, I am just glad I am not alone in coming forward here.
ext_299002
Oct. 26th, 2010 01:08 pm (UTC)
Me too.
I'm in the same boat as everyone else, just really pissed. We had been communicating about this order for a while and I feel like a complete idiot. It's been more than 45 days, so I guess I'm out my 20 bucks. I don't know what else to do. I really liked the product. Has anyone found anything out there like it? If so, can you pass along the link?

Patty
(Deleted comment)
(Deleted comment)
thelady_lazarus
Nov. 9th, 2010 04:04 am (UTC)
Re: i DO have screenshots from my dealings
you are correct and the person on my hoopcity forum admitted to coming to forum just because i posted those links. they are trying to accuse me of slander but it's not slander if it's true.
grygon
Nov. 9th, 2010 04:01 am (UTC)
Perhaps ANOTHER alias of this seller?
http://www.hoopcity.ca/forum/topics/to-all-the-other-hooping?xg_source=activity
"Jen Collier" joined roughly 16 minutes AFTER that warning was posted to that site.
thelady_lazarus
Nov. 9th, 2010 04:07 am (UTC)
to be fair i posted the warning this morning and they joined now about 30 minutes ago. i have caps of everything. going to add them in a second.
grygon
Nov. 9th, 2010 04:13 am (UTC)
oops! didn't realize it was you who i was talking to who linked me there in the first place, lol. sorry.

and yeah, sounds like it could be fodder for a new post of this seller. the lengths people will go to to scam... when it's so much easier to just not be a scammer?
thelady_lazarus
Nov. 9th, 2010 04:18 am (UTC)
;) np! i'm sort of pissed off about the whole thing even more now. how dare she be such a shit about the number of sells i have and your crafts? and to call ME and internet bully? i was never anything but nice to jewelsofmandalay until I didn't receive my items. i don't care what country you live in, it doesn't take over two months for something to be shipped.
grygon
Nov. 9th, 2010 04:23 am (UTC)
exactly! and she totally missed my point- i only got HALF the items and they were shipped like a month or two after she claimed to have, the postmark even verified this, damn lol. (i'd have to check dates on that, it's not exact, but YOU get the point i bet lol)

i once had a buyer not get his item for 7weeks. i was preparing to redo the item and he contacts me saying he had got it... and this was IN a country, not being sent out of country. O.o sometimes freaky things happen but i wasn't a dipshit about it: i didn't steal his money and disappear, i didn't give him lies and excuses, etc. i was professional, dare i say?
thelady_lazarus
Nov. 9th, 2010 04:25 am (UTC)
yep! the same thing happened to me once. we had a freak snow storm (i'm in texas wtf snow?!) and the mail got all weird. the buyer was very angry and i refunded her money but then a day later the item arrived and she apologized and was very happy.
grygon
Nov. 9th, 2010 04:27 am (UTC)
i hope she refunded your refund!
grygon
Nov. 9th, 2010 04:28 am (UTC)
Re: caps of the whole convo in case she deletes.
i had to sign into google to see them, if you plan on sharing them with people you might use flickr or photobucket.
thelady_lazarus
Nov. 9th, 2010 04:29 am (UTC)
Re: caps of the whole convo in case she deletes.
ah crap. i was going to embed them but was being lazy. i can embed them later if the need arises. :P still bein lazy lol
( 27 comments — Leave a comment )

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