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Artist: Kitsubaka

EDIT: Kitsubaka has contacted me at last and after a long conversation on AIM, she has promised that 1) She will no longer be taking commissions in the future so there's no reason to avoid her, and 2) She will do her best to make amends to her past commissioners by either finishing the artworks she owe in the near future or issuing refunds when she has the money.

Please hold to these promises Kitsu. I will now announce the matter as resolved. Wish you good luck in everything. :)

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Artist Account: Kitsubaka

First and foremost let me say that I take no pleasure in making this entry, because she used to be a friend. We once chatted a lot and sorta did some art trades.

On Oct 28th, 2007, she held a round of quick commissions due to a financial emergency and needed some money (See 10-28-07 Original Journal - thanks stolenmilkcrate for digging it up!)

I really wasn't looking to commission people at the time, but I signed up anyway (mainly to help a friend, I didn't really care when she gets to do the artwork... I don't usually mind long turnaround times, but... read on). It was a $35 sketch for two horse characters.

Months pass by - initially, I gave her a reminder about once every few weeks, to see if there were any status updates. At first, she was fairly responsive to my notes/comments, but after about 6 months she started ignoring my attempts to communicate altogether. Now, I can understand if she is just busy with real life stuffs and didn't have time to work on art, but this was not the case: Not only was she constantly posting artworks she had done for herself, she continued to draw new art for her friends as well as taking on new commissions even though my piece (along with several other people's) were still overdue.

Since she refused to respond, I only poked her at an interval of every 2 to 3 month (may be she was just stressed about something... I dunno). Fast forwarding to August 18th, 2009, I poked her again about my 2-year overdue commission when she held another quick round of commissions (See 8-18-09 Journal Entry), and finally got a response. She made a note of my name (and kept it on file when her computer crashed a few entries later - note the number of people in the comments who said she owed them art: Anyare in particular signed up for the 2007 commission round with me), and I haven't poked her about it ever since (since I figured she might actually remember this time) - and nope, still haven't gotten my artwork.

If you look at her journal entry, you'll see that she has taken on plenty of art trades and commissions since then. Her gallery is in no shortage of new artworks. And I do honestly feel bad about asking for a refund at this point, especially considering she always seems to be tight on money (though frankly, that's not my problem... and look what I got myself into when I tried to help)

Not that we talk much anymore, but ah, how one bad business practice can change a friendship.
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Comments

( 26 comments — Leave a comment )
(Deleted comment)
kayla_la
Sep. 15th, 2010 06:27 pm (UTC)
Please refrain from name-calling.
claytronic
Sep. 15th, 2010 06:53 pm (UTC)
Fast forwarding to 2009, I took the opportunity to poke her about my year-long overdue commission, and finally got a response.
http://www.furaffinity.net/journal/1065531/
Journal Entry: 10 months ago

uhm....
Her gallery is in no shortage of new artworks.

She posted that journal 10 months ago.. and you still haven't asked her about the commission? You say she's still uploading new art, meaning she IS on the computer and has access to a tablet... but why again haven't you asked her about it?
sigilgoat
Sep. 15th, 2010 06:59 pm (UTC)
To be fair, if she's got his commission on that journal, you'd think she'd have worked on it?
claytronic
Sep. 15th, 2010 07:03 pm (UTC)
She's posted almost 100 journals since then. So no. I doubt she even remembers.
sigilgoat
Sep. 15th, 2010 07:14 pm (UTC)
That's not very good customer service.
claytronic
Sep. 15th, 2010 07:43 pm (UTC)
I agree, but he should have at least tried to contact her recently, not 100 journals ago.
bagheera
Sep. 15th, 2010 11:17 pm (UTC)
How many times do you think I contacted her in the first year? She ended up ignoring me and I didn't want to pressure her further.
claytronic
Sep. 15th, 2010 11:18 pm (UTC)
I'd try one more time just to make sure...but that's just me.
bagheera
Sep. 16th, 2010 04:58 am (UTC)
Actually, I sent her an e-mail in August, which she claims she never got due to spam filter troubles (read comments below)

witchiebunny
Sep. 15th, 2010 07:20 pm (UTC)
Uh, FA journals go back to the beginning of the account. Hers go back to 2006...
bagheera
Sep. 15th, 2010 11:17 pm (UTC)
So the older journals were deleted? I don't see any option to go back further...
witchiebunny
Sep. 15th, 2010 11:38 pm (UTC)
I can see them. x.X Can't just be 'cause I'm an admin, I think.
kyklooppi
Sep. 15th, 2010 08:03 pm (UTC)
i've had some problems with her too - she owes me an art trade from years ago.
zenmekir
Sep. 16th, 2010 03:30 am (UTC)
If you have a problem let me know personally.
(Deleted comment)
bagheera
Sep. 15th, 2010 11:18 pm (UTC)
Nope the sketches were of some alien creatures from a trade, that was unrelated.
bagheera
Sep. 15th, 2010 11:19 pm (UTC)
http://www.furaffinity.net/journal/219366/

yup that's the journal where I commissioned her - thanks for digging it up.

this is the same exact one mentioned in the 2009 journal. apparently my listing date was almost off by a year... so 3 years now...
(Deleted comment)
zenmekir
Sep. 17th, 2010 12:42 am (UTC)
I've said I was leaving the site for some time now thanks. You don't have to keep speculating after everything is said and done. Just because someone fucks up one time doesn't make them a criminal so don't treat me like one.
That's why I hate sites like this.
(Deleted comment)
zenmekir
Sep. 17th, 2010 02:13 pm (UTC)
Yea emotions tend to take control; its just that I wasn't aware that he tried to contact at the time. I've been in contact with a lot of my commissioners over the past months so things got a bit out of hand.

Thank you though; everything should be sorted out soon so I can take a nice long break and just draw for myself again. <3
zenmekir
Sep. 16th, 2010 03:29 am (UTC)
It would be nice if you would have gotten in contact with me considering my journal I posted recently telling all of the people I owe to find me via email :3
zenmekir
Sep. 16th, 2010 03:30 am (UTC)
kayla_la
Sep. 16th, 2010 03:39 am (UTC)
It's not really your customer's responsibility to go chasing after you when you owe them.
bagheera
Sep. 16th, 2010 03:48 am (UTC)
Hello Kitsu:

Actually, I did read your journal, and I sent you an e-mail on the same date you posted that journal:

===================================================
To zenmekir@gmail.com
From: Bagheera Silmaril (luna_highwind@hotmail.com)
Sent: Wed 8/18/10 12:21 PM
To: zenmekir@gmail.com

Hello! It's Bagheera; just read your journal, and figured I would drop by to say hello since it's been a while. :) I am sorry to hear things have been so hectic for you, since I've always enjoyed talking to you. Hopefully you'll be able to come back to the community some day. ^_^

As for my commission from forever ago, well it's already been so long so whenever you get to it is fine, I am not in a hurry. ^_^ If you don't feel like you want to draw it due to subject matter (think I commissioned you for a picture of some horsies), I'll be glad to come up with something new for you.

Thanks, and hope to hear from you soon!

===================================================

Unfortunately, since sending you that e-mail, I never heard back from you, on FA or in e-mail. Coupled with the fact that you almost never respond to shouts/comments/notes on FA, you honestly shouldn't expect this not to become a problem one day.

As a friend, I really wouldn't have minded if you are swamped with things in RL and doesn't reply when I give you a friendly poke. But, as a commissioner, I do expect the artist to carry a sense of professionalism, to maintain proper communication (at least business-wise), and to carry out the service that was paid for within a reasonable amount of time.

If there are justifiable reasons for continued delays in commissions (family emergencies, school, accidents, getting sick), I am more than willing to accept that. But the problem, as I stated, is that while you continue to postpone commissions owed from over 2 years ago, you took on more commissions and art trades (even free requests) throughout the whole period. Can you honestly not expect people who have paid you money and have been waiting for 2+ years not to feel sour?

It's not that we expect you to be an art slave, to work on commissions 24/7, or to have no flexibility whatsoever when it comes to deciding what to draw first and what to draw later. But there's a reasonable limit to all of that.
bagheera
Sep. 16th, 2010 03:53 am (UTC)
Also, I can't speak for everyone of your commissioners that you owe art to, but with regard to myself at least, I believe I've always been civil and polite when poking you about the status of my commission. There has NEVER been a single time when I went "Give me my f****** art! you are so slow!!!"

No, I've always been polite and respectful. I ask about your day, I wish you well; I even go as far as to ask you if I have said or done something that offended you (since it felt like you were ignoring me intentionally). I always ask about the commission last, and even when I do mention it, I would say something like "If you have been busy, I understand. Whenever you get to it it's fine, I just wanted to make sure I wasn't forgotten."
zenmekir
Sep. 16th, 2010 03:54 am (UTC)
I also posted a journal saying that my spam was eating up emails; so I never received that.

And yes I told people many times that I had numerous family emergencies; I have responded to everyone that I can. There are many people that have with standing commissions with me as I also said I would refund everyone this year that wants a refund.

It would be lovely if we could carry this on in private as I don't really like to air my dirty laundry. If you want explanations come to me directly.

I'm trying to contact you on aim right now actually.
bagheera
Sep. 16th, 2010 04:11 am (UTC)
I didn't post in your journal on FA because your journal specifically told us not to try to get in touch with you via comments or private notes, which is why I sent the e-mail but didn't talk to you on FA.

Unfortunately, just like how you can miss our e-mails and FA messages, we are just as likely to miss your personally journals on FA. I for one never read the entry about your spam filter eating up e-mails.
stormslegacy
Sep. 16th, 2010 03:19 pm (UTC)
If it's such a problem, why not check your spam folder more often? Or get a Gmail account to use for business transactions.
( 26 comments — Leave a comment )

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