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Darzi - More Excuses

A follow up to this post!

So after I posted that journal, Darzi got in touch with me. I told her that my parents were coming up to visit me from Michigan in the middle of July and that she could send the foam head to them so they could send it to their house to bring it to me so she could save on shipping. She said that she would either have a new foam head made or just send the old one to make it by that deadline.

Middle of July comes and surprise, surprise... no fursuit head!

About the end of July comes and she sends me the following letter:

I'm sorry I missed the deadline, but I will just pay the extra amount to send it to your home. I've been working so much, recently, that it just flew by me. My coworker is on maternity leave, so I've not had a day off in a while.
Please send me your address, though, and I'll get it to you. I'm making a post office run tomorrow (day off!) to get shipping supplies, then stopping at fedex to send the various things I'm shipping. If I get your address before then, expect a tracking number email. If not, I'll at least get shipping supplies and make a run to fedex when I get it.


Here's another shocker. I never got the tracking number or the head!


I had already written this one off as a loss quite some time ago... but the fact that I keep getting excuses is what's getting me pissed. It does not take a year and a half to MAIL something out! Heck, I don't even have a car and it's never taken me more then a few weeks to do a mailing. >:(

I'm just tired of the bullshit excuses at this point.
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Comments

( 26 comments — Leave a comment )
lurkerwisp
Sep. 12th, 2010 05:34 pm (UTC)
You don't need a car to send packages. The mail will come pick it up for you!

The US Post Office does it for free and if you prefer Fedex, they do it too. There's really no valid excuse in the end. :/
dinogrrl
Sep. 12th, 2010 05:37 pm (UTC)
UPS will too. We had them pick up packages for us at the gallery I used to work at.
foxhack
Sep. 12th, 2010 05:38 pm (UTC)
FYI, the USPS will only pick up packages for free if you're sending something Priority or Express Mail.
hybrid_xisha
Sep. 13th, 2010 02:45 am (UTC)
And a little addendeum: If you're shipping multiple big packages within the US, you can get around the restrictions, but only if you're simultaneously shipping parcels that DO fall under the restrictions. Wouldn't work so well for people who don't ship much in one go, but good way to get free pickup if you're a heavy shipper. :3 From USPS.com's FAQ:

Your letter-carrier can pickup packages and return merchandise using the following services:

Domestic:

o Express Mail® service
o Priority Mail® service
o Parcel Post® and other packages may be picked up also when combined with Express Mail, Priority Mail or International Mail requests for pickup
o Merchandise Return Service
o Parcel Return Service
ulariogryphon
Sep. 12th, 2010 05:47 pm (UTC)
Interesting. Unfortunately it won't help me much right now since I'm currently living in Canada. And I don't really trust Canada Post much, so even if they do have that service I don't think I'd use it.

Anyways, that's what husbands are for. :p
kayla_la
Sep. 12th, 2010 05:52 pm (UTC)
I'm always hearing terrible things about CP. I had a friend that kept trying to send me packages and I would just.. never get them, ever. I don't understand why Canada's post office seems to be so inefficient.
foxhack
Sep. 12th, 2010 05:57 pm (UTC)
I've never had any issues because I always use customs forms on any stuff that I ship over there.

I wonder if that changes things.
ulariogryphon
Sep. 12th, 2010 06:02 pm (UTC)
Back when I was still living in Michigan, I'd fill out customs forms too. It made things smoother at the border... but never seemed to change things when it got into CP's hands. They always got their package... eventually.

Lets just say that one time I mailed out two packages... one to the UK and one to Canada. The package going to the UK arrived a week before the one going to Canada. :/

Now that I'm living here and have to directly deal with CP on a regular basis, I now know first hand just how slow they really are.
foxhack
Sep. 12th, 2010 06:47 pm (UTC)
That's interesting, all the Canadians I sell stuff to always praise me because all my items arrive in less than a week. Which is kinda freaky considering I live in Southern California. o_O
ulariogryphon
Sep. 12th, 2010 05:57 pm (UTC)
Oh, I won't even get into my stories with them. >:(

Lets just say that after I've dealt with CP, I'll never complain about USPS again.
coyote_feathers
Sep. 12th, 2010 06:26 pm (UTC)
Yeah, Canada Post is pretty much hilarious. The rates are all over the place... so much so that I go to one specific location for my mail-outs, because they charge LESS than the others. And my stuff arrives every time.

I have to literally plaster every free space on my shipping envelopes with FRAGILE or I swear they let elephants stampede over them.
kayla_la
Sep. 12th, 2010 06:26 pm (UTC)
Any idea why they're that bad?
coyote_feathers
Sep. 12th, 2010 06:31 pm (UTC)
Honestly, I have no idea. I don't know how much the average CP worker is paid versus USPS, so I'm not sure if that's an issue. Their carriers are borderline illiterate. Our address is plainly written on our mailbox (we're in a duplex with a couple of mailboxes) and yet portions of our mail gets put in our next-door neighbour's box every month or two. Our name and address is on our box, and their's is on the other.

I'm guessing laziness and poor training, but the only way to know is to have a CP employee step up with an explanation. I've gotten plenty of less-than-satisfactory answers from their complaint department, which I am (unfortunately) quite familiar with.
leahtaur
Sep. 12th, 2010 06:44 pm (UTC)
Have they gotten worse in, say, the last six months or so?

Canada Post has gone through "restructuring" in that time. I used to work in the mailroom of a large company. CP was pretty good to us, as a company at least (I have my own complaints for my personal mail...). We got the company's mail every day by 9:15 at the latest, and our entire daily routine was based on that delivery time because we had gotten it at that time for years and years. Then, they restructured, and we might get our mail at 2 pm. Or maybe sometime the next day. After a few weeks of that, our mail was actually at least 48 hours behind -- this includes mail like Xpresspost and Registered Mail, which are supposed to arrive faster than regular post. This is bad for a law firm with very time sensitive mail!

Anyway, long story short, CP is trying to save money... somehow... by changing all of its routes, moving people around that have worked the same shift/position for decades, and I think in our city even relocating a main depot. So far as I know, this was a country-wide thing.

Of course, I've had my own problems with them for years, long before the restructuring (mailman wouldn't leave me pickup slips for packages that wouldn't fit in my mailbox, so I'd finally get a call from the depot after it had been sitting there for six weeks), so I don't think they can blame it all on that. If you call them about a problem, that's probably what they'll blame it on.
coyote_feathers
Sep. 13th, 2010 12:01 am (UTC)
It definitely might have something to do with that. As I mentioned in a previous comment, not even their rates are consistent. I've mailed an envelope of 3 charms to California for a little over $1.00. Two weeks later, I mailed another package, same size envelope and same weight (3 charms again) to California. It was almost $3.00. I contested it of course, because based on the rates from a few weeks earlier I had only charged the customer $1.50 for shipping and the rest was going to be coming out of my pocket. The worker insisted that I was wrong and that the package with $1.00 shipping would not arrive and I would have to mail it out a second time.

It did arrive.

My complaint wasn't that I had to pay more, but that I needed to know what the rate ACTUALLY was so that I could get the right amount from my customers. Since then I've been charged different prices for the same thing (I'm convinced it's because some actually TRY to fit the envelope through the measurement slot, and just call anything and everything over-sized) and I'm forced to charge a flat $2.00 for shipping to US and Canada just in case. I hate it.
ulariogryphon
Sep. 12th, 2010 06:31 pm (UTC)
I have to do the same thing... in two languages since I live in Quebec. If I only write it in English then it still seems to get trampled on or folded. :/
coyote_feathers
Sep. 12th, 2010 06:33 pm (UTC)
O Canada!
Our mail, please do not bend!
With rates so high,
It worries me to send!
ulariogryphon
Sep. 12th, 2010 06:36 pm (UTC)
Hahaha!
Yeah, that's pretty much it!
damurrnigs
Sep. 13th, 2010 12:25 am (UTC)
you just touched me in a way i never thought possible
sushidragon
Sep. 12th, 2010 09:06 pm (UTC)
I've experienced the 'different rates at different locations' thing frequently too and also have my preferred branch for the cheaper rate XD Good ol' Canada Post!
coyote_feathers
Sep. 13th, 2010 12:02 am (UTC)
My preferred location is on strike. WRRRRRYYYYYYYYY
onesteptwo
Sep. 12th, 2010 09:58 pm (UTC)
You know, I might not ship things out as often as people here, but when I had my really good paying job and bought lots of commissions, I never had a problem receiving things. Maybe a couple of days beyond what I would prefer, but that's it. And I've only had ONE thing take forever and a day to arrive somewhere from me and that was a recent package to Denmark for a friend.
duster
Sep. 12th, 2010 08:31 pm (UTC)
I've never understood the whole "completing the work and not mailing it out" problem so many people who get posted here have.

Like the post above says, you can have someone come pick up the package for you, you don't even have to leave home, there is absolutely no excuse why the head hasn't been mailed out for... A YEAR AND A HALF?! WHAAAAT that's just lunacy!

There is absolutely no reason why she shouldn't have mailed the head out ages ago. A year and a half to mail something is just ludicrous.
ashleyvsdestiny
Sep. 12th, 2010 08:37 pm (UTC)
I think it's a lie usually, it's not completed but they are using it as an excuse to buy time but even then they don't get it done in time. After that they are cornered, they already said it's DONE and don't want to owe up to having never completed it.
ulariogryphon
Sep. 12th, 2010 11:28 pm (UTC)
In this case, the head is finished. I've actually seen pictures of the completed foam head.
quaylak
Sep. 12th, 2010 10:29 pm (UTC)
I very much agree, I have never been able to figure out why artists can't mail things off in an appropriate amount of time (car or no car). For me, I'm relieved to get peoples' work out to them! Their names aren't crossed off my list until every step of the process is complete. And to not have something mailed off after a YEAR? That's beyond ridiculous and completely inexcusable; busy life, work, kids, breakups, or whatever, it's ridiculous.

One common excuse I've heard is "I don't have enough money to ship out a bunch of commissions right now." Uhh. You SHOULD have plenty of money if you charged people shipping? Even if it has to come out of your grocery money, you should just suck it up and get people what they paid for. It's either laziness or simply poor financial planning, it seems. :\
( 26 comments — Leave a comment )

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