About a month ago, I opened for jacket commissions. I make special jackets; not only do I create the jacket from scratch, but I make a hood very much like one would make a fursuit head, then cover it in fleece, and you can wear it like a hood or a mask as it has large eyeholes to see out of. See icon for example.
This is the first time I've taken "real life" items on as commissions where I actually make a profit. Each time before that with tails and fursuit heads and even badges, they wound up barely covering the cost of materials, and more often than not I wound up losing money because of shipping. After this last fursuit head, I promised myself I would never take a loss again. So I'm finally charging enough where I'm making a profit.
Here's my problem. I said I'd only take five slots at a time so I don't get overwhelmed. Once all five slots were done and shipped out, I'd take five more. The five filled very quickly. So far, I've had one "I'll pay soon" and one that actually paid the $15 down payment. I haven't heard from the first "I'll pay soon" but they haven't had stable access that I know of, so I've let that one slide.
Then there are the ones that I don't know what to do about. The last slots can't pay me for another two to three months. I was hoping to use the profit money from the commissions to 1) pay for materials that I need for my jewelry and makeup class in college. 2) Make pre-made jackets to sell at a set price. 3) Go to Antheria. 4) Get a booth and room for FC so I could sell more of these jackets.
While four is unrealistic, I have high hopes. At this time, I can't even afford to pay for all the materials I need for my school. I NEED to have the people in the slots pay up. I don't know what to do. Should I notify them that because they can't pay me I'm going to give their slots to people that can, and better luck next time, or should I wait for them to pay me since they were the first to claim a spot?
Second piece of advice:
I'm looking over my TOS once more now that I'm doing jackets, and I realized I never put anything in about "adult" costumes. I will NOT make adult costumes, meaning no "strategically placed holes" or massive boobs. I also have a life-of-the-suit repair guarantee (with the catch of you have to pay shipping it to me, and I'll fix it free and pay shipping it back.) I want to include that this guarantee is voided if the suit shows signs of modification for sex, or was used in sex.
With how I build my suits, they WILL fall apart if you try to make a hole in it, so I'll be very able to tell. However, when I put this on my site, I don't want it to be a turn off for parents. If a parent is looking into getting their teenager a clean fursuit for some kind of gift, and they see the obvious sexual reference (though I'm saying I won't do them) it can be a serious turn off for them wanting their child in the fandom, let alone a suit. Or reaching outside the fandom, I was asked about making a rabbit suit for a dance studio, and I'd rather they didn't have the sexual bit that they read about.
How would you word the "I don't make sex suits" in a way that keeps potential non-furry buyers interested in a suit, without knowing what others have done in other suits? Trying to make my TOS "kid friendly" I guess you would say.
Edit: Thank you all for the help. I've never had to tell someone "no" in an instance other than what I will and will not draw before. "Can't say no" fits me perfectly, I'm afraid. They have been given a deadline, or a dismissal. I have others to fill the cue, which I'll notify once I hear back from those that were given a deadline. As for the TOS, a blanket of "modification" will work fine, and those asking for SPH's will be turned away. Thank you all very very much!