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Commission form critique.

I've edited the form with some of people's suggestions, so feel free to refresh it and take a look!

We have a lot of threads about TOSes and the like, but I'm here to ask for critique and help with my commission form.

I built it a while back, but I rarely take commissions, so I only had the opportunity to actually try using it recently. The commissioners seemed overwhelmed by all the information I was asking for, even though it's all things I would need to know and would usually have to chase them down for a few days to gather via email.

But if I can help it, I don't want to intimidate my commissioners, so I'd like to see if anyone has any suggestions. And I figured anyone else who has a commission form can throw theirs into the comments if they want critique. Should be a handy thread for anyone thinking of building a form, as well.

Anyway, my form is here: http://fs12.formsite.com/Kayla-La/form470441986/index.html

I eventually intend to add a link to my TOS once I've rewritten it, as well as replace the image at the top with a custom one assuming formsite'll let me. Otherwise, have at it!

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Comments

( 47 comments — Leave a comment )
pariahsdream
Aug. 28th, 2010 06:18 pm (UTC)
Firstly, TOS is a misnomer for what you have here. These aren't your Terms, this is an order form. I'll show you mine- http://pariahsdream.ladyvulcan.com/cof.html

Always remember KISS- keep it simple stupid. Instead of listing every possible variation, you could take it and make your choices the most popular you receive and then add another box for 'inquiries' or specials. Also, I would not let both refs AND a description of the char be optional. If they don't have refs, they can email and tell you.
pariahsdream
Aug. 28th, 2010 06:19 pm (UTC)
Never mind, I misread what you meant about TOS's, strike that part.
(no subject) - kayla_la - Aug. 28th, 2010 06:22 pm (UTC) - Expand
celarania
Aug. 28th, 2010 06:29 pm (UTC)
Oddly enough, I'd get rid of some of the optional stuff; I think that gets a little overwhelming. Just make accessories, scope of picture, media, and description mandatory (they can always say no accessories and I'd think you'd always want some personality). Then I might condense extra info for both the character and the commission into one field. I know that you're trying to give them more freedom, but I think it actually may result in confusion. If you say something is optional it adds another decision of "Do I need to fill this out?" on top of adding the information. I know it sounds silly, but try going through it yourself and fill it out for your character and you'll see what I mean.
kayla_la
Aug. 28th, 2010 06:32 pm (UTC)
I actually did fill it out myself AND had my boyfriend fill it out when I first built it, and we both thought it was fine, which is why I was confused to hear the complaints about it.

I might look into removing the accessories field and some of your other suggestions, thanks!
(no subject) - celarania - Aug. 28th, 2010 06:48 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 06:55 pm (UTC) - Expand
(no subject) - celarania - Aug. 28th, 2010 07:25 pm (UTC) - Expand
shiftergoddess
Aug. 28th, 2010 06:30 pm (UTC)
I, personaly, won't accept commissions without a highly detailed description or a reference sheet simply for the fact i've seen WAY too many commissioner complaints because THEY didn't submit enough info to the artist. I just eliminate that problem before it starts.
But again, commission work is my hobby and i take them when i want to, not as a source of income, so i can be uber picky with what i accept.

I would say that if they don't provide enough information to you the first time around to just reply to their e-mail stating what you need and if they don't give you the right amount of info you need, pass them up and go on to the next commissioner.
I believe it was someone in this comm. not long ago that said if the commissioner doesn't have enough respect to give you all the details you need to provide a service for them, they don't respect your business.
shiftergoddess
Aug. 28th, 2010 06:34 pm (UTC)
Er huurr stupid me, forgot to add...
For the form, i just keep it simple and have the important fields 100% necessary to complete the work. Like species, gender, ect. But again the reference sheet eliminates a lot of the guess work for the character.
Things like background type, pose (optional) and such can be lumped together as extra options in one field.
(no subject) - kayla_la - Aug. 28th, 2010 06:36 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 06:56 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 06:35 pm (UTC) - Expand
(no subject) - shiftergoddess - Aug. 28th, 2010 06:38 pm (UTC) - Expand
xylophagous
Aug. 28th, 2010 06:35 pm (UTC)
Honestly I can't figure out what might seem like too much here, almost all the fields are optional other than things that are one word answers (Species, Eye Color, Gender). It may honestly just be the fact that there's a form involved but honestly if someone had a decent ref sheet and just linked that and filled out just the required info it would only take maybe 5min (this includes going and fetching links/info).
So I have no idea what to tell you as far as how to make it less "overwhelming".
kayla_la
Aug. 28th, 2010 06:39 pm (UTC)
See, that was my reaction too. When I first made it, I filled it out myself AND had my boyfriend fill it out, and we both thought it was fine. I tried to keep it to just the stuff I needed. But then the first two commissioners ever that I have fill it out tell me it's complicated and will take them forever to fill out. Then someone else that wanted an icon just kind of disappeared after I linked them to the form, so I have to wonder if I scared them away.

Part of it probably is having to fill out an actual form. I think most are used to tossing a few reference pictures, going 'make them look sexy!', and then flitting away. But I got tired of having to ask for eye colour or poses or markings after a while so voila.. commission form!
sigilgoat
Aug. 28th, 2010 06:37 pm (UTC)
I'd agree that it's just overly complex.

I don't think there's a need for the email twice. If they got it wrong, that's their mistake and they need to contact you at your contact email. You don't need a field for eye color, they should have that in the general description, just extra stuff like that

I don't think my form is in any way perfect, but it does work pretty well: http://spreadsheets.google.com/viewform?formkey=dDhmMWJyMXQ3RHV1RVE0RndJelBYc2c6MA

I occasionally will send out an email for clarification, but more often than not, everything is there that I need.

kayla_la
Aug. 28th, 2010 06:44 pm (UTC)
Unfortunately, I can pretty much guarantee you that they won't even realize they got the email wrong most of the time. And if they fill it out and I don't know their FA or the like, I'll have no way to get in contact with them, and then they'll be sitting there figuring I ignored them and.. yeah. I understand that it's their responsibility, but I just don't want to risk turning off a customer even if it were their own fault.

As for the eye colour, that's on there because it's a detail people constantly forget. If I don't ask for it, they don't give it, then I have to go ask them and wait for a reply in the middle of colouring. Trust me, it's there because otherwise, people wouldn't tell me. Just a week ago I had to deal with someone cranky that I got the eye colour wrong even though it was the colour in some of their refs and they didn't tell me otherwise.

I probably will try to condense some of the optional fields, however, after some suggestions I've received here.
(no subject) - ichigoneko33 - Aug. 28th, 2010 07:08 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 07:13 pm (UTC) - Expand
(no subject) - ichigoneko33 - Aug. 28th, 2010 07:14 pm (UTC) - Expand
(no subject) - grandioze - Aug. 28th, 2010 07:17 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 07:19 pm (UTC) - Expand
(no subject) - grandioze - Aug. 28th, 2010 07:26 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 06:57 pm (UTC) - Expand
(no subject) - sigilgoat - Aug. 28th, 2010 07:03 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 07:05 pm (UTC) - Expand
(no subject) - sigilgoat - Aug. 28th, 2010 07:17 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 07:21 pm (UTC) - Expand
(no subject) - sigilgoat - Aug. 28th, 2010 08:06 pm (UTC) - Expand
(no subject) - pariahsdream - Aug. 28th, 2010 08:12 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 08:18 pm (UTC) - Expand
(no subject) - pariahsdream - Aug. 28th, 2010 08:24 pm (UTC) - Expand
(no subject) - kayla_la - Aug. 28th, 2010 08:26 pm (UTC) - Expand
(no subject) - pariahsdream - Aug. 28th, 2010 11:34 pm (UTC) - Expand
mrfurfag
Aug. 29th, 2010 02:02 am (UTC)
SHUT THE FUCK UP
kayla_la
Aug. 29th, 2010 02:32 am (UTC)
No thanks.
(no subject) - teahound - Aug. 29th, 2010 11:17 am (UTC) - Expand
onesteptwo
Aug. 29th, 2010 03:45 am (UTC)
As far as your form goes, it seems completely reasonable to me. I even showed it to my not-in-the-fandom boyfriend who said he didn't see the problem and that most of it was optional anyway, so what's the big deal?
kayla_la
Aug. 29th, 2010 03:50 am (UTC)
Apparently it's complex, or at least was moreso before. I didn't think it was before, either. But whatever I can do to make it easier on people, I suppose!
(no subject) - onesteptwo - Aug. 29th, 2010 04:01 am (UTC) - Expand
(no subject) - kayla_la - Aug. 29th, 2010 04:03 am (UTC) - Expand
(no subject) - onesteptwo - Aug. 29th, 2010 04:40 am (UTC) - Expand
(Deleted comment)
kayla_la
Aug. 29th, 2010 05:32 pm (UTC)
It's not a TOS.. not sure where that idea came from.

I did plan to rewrite a separate TOS and include a link to it eventually. I just haven't had the time to sit down for such a project yet. If I put my TOS on there and they try to play 'I didn't know', I'll point them at it and tell them too bad!
(no subject) - frazzled_niya - Aug. 30th, 2010 07:42 am (UTC) - Expand
(no subject) - kayla_la - Aug. 30th, 2010 07:46 am (UTC) - Expand
(no subject) - frazzled_niya - Aug. 30th, 2010 09:54 am (UTC) - Expand
( 47 comments — Leave a comment )

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