uncomfortableRecently, I had a customer want an item where the color is not common. Red Heart is the ONLY provider of this color (in solid, some other companies offer it in stripes with other colors mixed in,) and they only offer ONE shade. Having literally no choice, I used this color. When the item was done (I’ll admit, it took me longer than I would have liked, and I’m sorry for that) I was told that they would have liked to have more say in the color. I felt like I had been slapped. I make it pretty clear what yarn I use, and that I try very hard to make exactly what the customer wants. I however did NOT have a choice in the color I used.
I need advice. What do I do in a case like this? This particular one said it would be okay, and just to go ahead and ship the item. I’m afraid in the future, however, if I get someone that ISN’T so easy. I can offer to dye it, but that still won’t give them a picture color reference until I dye the item, as yarn doesn’t dye alone without problems, if it dyes at all. So I’m still stuck with “give me a color reference” when there IS no other color. Ideas on how to handle something like this?
Edit :|: Thank you all very very much for the help! From now on I'm going to link everyone that commissions me to the yarn's site that has swatches, rather than just have it linked on my site. "Assume they don't read" kind of thing. And offer them to ship me yarn that they have if they wish for a discounted price. Thank you all again! You are all very helpful, and I'll take all this into practice.
