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Furbrications update!


So as many of you probably already know, on 6/14 I won Furbrications' auction for the "realistic canine head". The auction closed at $305.
After shipping was determined, I sent my full $315 payment to her on Paypal (yes, she DID violate terms of service by telling me to send it as a personal payment, but that's not the important thing here.) Paypal made me pay their fee for doing a personal payment, so my final total was $324.44

After I paid, she was supposed to ship the head ASAP, since that's the way the auction thing is supposed to work.

Here's a link to the original post I made here, so you can read everything (screencaps too!)
http://community.livejournal.com/artists_beware/346482.html


Today (7/12) I received the following two messages from Furbrications, after sending her two messages a week apart asking for a refund and explaining why I needed it (long story short, the money I had available a month ago is now desperately needed due to suddenly being kicked out of my house....I HAD the money; I just need it back....My other reason for trying for a refund was all the horrible reviews here, and I didn't want to have my money basically stolen.)

Here's the first message:
"shit. I wish I'd checked LJ sooner. I just sent it out today with a bunch of other things cause money i'd been waiting on took longer than expected.  If you care, i've got a tracking number. There was a family emergency on the fourth involving fireworks and I havent been able to much of anything lately, so, i'm sorry about that."

And here's the second:
"I got to your second message just now, and I feel bad about the moving out thing. I can send you some money back now to help with that, but I'm stupidly tight on funds myself too after the accident.
I've got about $150 I can send your way now give or take."

Obviously, she has responded to my messages, which is good. She hasn't yet sent me the partial refund she promised, so I'll give that some time. Things are starting to look up a bit, and hopefully this whole issue will be resolved soon. I'm not going to say I'm not making it difficult, because I know how "frowned upon" refunds are in the fandom....but the bad reviews made me realize that I was very unwilling to wait and risk never receiving what I had paid for. I'll keep you guys posted on where it goes from here, but maybe I wasn't being ignored after all! :)

Edit (7/14): She has very generously offered to send me "something cool" to make up for this whole thing. I'm not expecting much, but she did say she has blank foam heads, so it'll probably be one of those. She already knows I'll be re-selling the canine head on furbid, but she still offered to send me something else...it's up to her, I guess! I appreciate the offer, to say the least. :)
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Comments

( 13 comments — Leave a comment )
koisnake
Jul. 13th, 2010 05:50 am (UTC)
She sent you the head already (that is, if you receive it), so it's only fair that you send it right back to her if you want the entire refund. You are not entitled to have both the head AND the refund. You may already know this, but I want to make sure. :)

Regardless, hope this sorts out.

Edited at 2010-07-13 05:52 am (UTC)
koisnake
Jul. 13th, 2010 05:53 am (UTC)
Especially that you've only waited for a month, so both a head AND a refund is a little too much. Again, I bet you're not intended to do this, but I'm just making sure.
furlic
Jul. 14th, 2010 04:13 am (UTC)
I'm only reselling it because that's what SHE suggested. She said it's a win-win situation, so we both benefit from it (she has my money from the auction AND no longer has the head she was trying to get rid of, and I'd have my money back after selling the head.)
koisnake
Jul. 14th, 2010 04:24 am (UTC)
So let me get this straight.
You are getting your funds back by selling the head and not getting a refund? If this is the case, then that's perfectly fine. However, if you are getting a refund AND the head, then that's no good. This will only work if you refuse the $150 she offered you. You keep this head and sell it for whatever profit. It's totally unfair if you get the $150 AND the head. Then she just lost $150, without a head.

I am not trying to call you out or anything, but you have to be fair, whether you waited a month or not.

furlic
Jul. 14th, 2010 04:28 am (UTC)
no, we talked it out and decided that I would sell it on furbid to try to get my money back INSTEAD of a refund from her. Therefore, I am refusing the $150. I wouldn't be THAT unfair/unreasonable! :/
koisnake
Jul. 14th, 2010 04:32 am (UTC)
Ok, awesome! :) Just wanted to get that cleared, lol.
The head IS cute and looks well made, so you should be able to get your money back.
leahtaur
Jul. 13th, 2010 09:11 am (UTC)
If she does end up sending you any money, it'll be incredibly nice of her and not something she's obligated to do. As long as you do receive it, she's carried out her end and you're not entitled to any funds at all, even if you do have a financial emergency. :/
kriscynical
Jul. 13th, 2010 10:30 am (UTC)
It is about 5:30am here and I have yet to sleep so my mind might be a bit fuzzy right now, but...

The head was shipped within a month of the auction close... with the way things normally go in the beware posts around here that seems pretty reasonable, particularly with the explanation given for the delay. The only reason you're wanting at least a partial refund is because your finances are tight, correct? I'm probably mistaken about something here but if the head has been shipped she really doesn't need to refund you anything at all. I know if something like that happened with one of my clients after my work was complete, I wouldn't refund. I have to pay my bills, too, after all.
furlic
Jul. 14th, 2010 04:25 am (UTC)
it's mainly the money issues, but also that I didn't know that as of yesterday, she had shipped it out. I was angry that she failed to communicate with me over any delays, and I read the reviews about her horrible customer service, which made me no longer wish to contribute in any way to her "business" (basically, if she treats customers so poorly, why should I support her by giving her my money for any reason?) Complicated, I know, but...that's about it...
kadaria
Jul. 13th, 2010 04:07 pm (UTC)
In reply to the other posters, here is why I still find the seller unreasonable.

The problem in the original post wasn't the 1 month turn around time.
It was that after paying promptly, the seller said she would ship the head within a few days and then dropped off the internet, never replied to emails or supplied tracking information. The original post was made 3 weeks after the auction's close.
The head did not arrive one month after the auction ended, the seller emailed the customer saying it was shipped late on 7/12. The seller is also citing an accident on the 4th for a delay telling me that the head wasn't shipped on the agreed upon date.

>Paypal made me pay their fee for doing a personal payment, so my final total was $324.44<
This is still the wrong thing to do and did not allow the buyer to get a refund within the pay-pal time period when they lost contact. It's also a breach of pay-pal's ToS.

>I just sent it out today with a bunch of other things cause money<
This tells me that either the seller either made a mistake in counting in her shipping prices or she spent the money without leaving any for shipping.

And I agree, you are getting the item you paid for and the seller is not required to give you a refund. At least if you are still having financial problems you can sell this item yourself.
However, this doesn't totally absolve the seller's poor business practices. I wouldn't deal with her based on the pay-pal thing alone.
cloudpouncer
Jul. 13th, 2010 04:14 pm (UTC)
I love how people try to pretend to be professionals yet the first word in a Email reply is "Shit"....

Should give you a hint on what kind of person you are doing business with :)
(Deleted comment)
furlic
Jul. 14th, 2010 05:08 pm (UTC)
I have no intentions on trying to lecture anyone...if you like her business, then that's just fine.
tenshi_koneko34
Jul. 14th, 2010 10:27 pm (UTC)
6 Months later I just got my badge today
( 13 comments — Leave a comment )

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