6/14/10 I won Furbrications' auction for the realistic canine head....after shipping, it was $315.
Here's the auction page: http://www.furbid.ws/cgi-bin/auction/item.pl?item=232356223
communication at first was great; she was getting back to my messages and emails fairly quickly, and sent me her paypal address. That same day, I paid her in full. After that, things started to go downhill...very quickly!
On the auction page, it said that, after full payment, the item could be shipped out that tuesday (the auction ended on a sunday). I waited for several days, and near the end of the week I asked if she was able to get it shipped out. She replied by saying that my address got buried in her emails, and that she needed it again. Fair enough. I sent her my address and waited....she then told me that, now that AC was over, she would ship it out in monday (6/28/10). That was over a week ago.
A few days ago, on sunday, I believe, I sent her a message asking if she had shipped it yet. My primary concern was that I had stumbled upon numerous things here written about her horrible customer service, right about the same time I entered an unavoidable economic situation. I also asked if it would be possible for her to consider giving me a refund...$315 is ALOT of money, and right now I need every penny I can get. (might I also point out that at the time of the auction, I could afford the head, which is why I bid on it and paid her in full on time.) It's now wednesday, and she hasn't replied. I have heard that communication with her is difficult, but if you are selling things that are so expensive, you should make sure to have constant communication with your customers. This is getting rediculous. No matter what the situation is at home, customers should be the first concern. They paid for something, and most likely want to receive it as soon as possible.
I'm beginning to regret bidding on that wonderful head (it's pretty amazing, unfortunately the seller seems to be a bit of a speed bump).
I don't want the head anymore; I just want my money back. I don't want just the $305 from the auction; I want the full $315 back.
EDIT: Here's the screenshots of emails/messages.
1. The first email, immediately following the email from Furbid that notified me that I won the auction. It's a response to me simply asking about the final price and shipping cost (hence the subject of the message):
2. Original message is attached; this was the email at the end of the week she should have sent the head.
3. Another followup; I sent my address and name, then she promised to ship it out on monday (6/28)
That's all I have, since she didn't reply to a couple of my messages (one asking if she shipped it yet, the next asking about the refund and if she had shipped it yet.)
For those of you who glance at the comments and think "omg tl;dr"....I can't file a paypal dispute because of the type of payment I was told to send it as.