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Handling complex commissions.

I wasn't sure where else this could be discussed, so I was hoping the people here might have some good input.



As some brief background, I make plushies and I have a pretty standard price that I work with. I make my prices outlined clearly on my page so that people are aware of them (and so that if there is ever a price increase people are aware of that, too.) I already make < minimum wage at the prices I work at even with simple commissions but would rather continue improving and getting more practice in before I raise my prices again like I have in the past. I feel like certain skill levels are also worth certain amounts of money and I feel that my prices reflect what I feel the quality of my work is at this point in time.

Anyyyyway, the issue is that -- furries being furries -- you sometimes get commissioners that come in with insanely complex character designs. Considering that all of my plushies are made stitch by stitch and in yarn, an extra tail or set of wings or limbs or something of that nature is not simply a matter of a few more lines drawn on a page or something. Sometimes it's hours and hours of more work. Not that I'm not willing to do them -- actually, a lot of the time I enjoy commissions like this as they are a challenge and I get a lot of great practice.

I've started putting things like "65+" for a large plushie instead of just "65" just in case someone pops up like that and I feel it is appropriate to charge more for the amount of work I'm putting in.

Unfortunately I've had people in the past get really angry about it and almost demand that I charge them the minimum price for their insane, many-limbed, special snowflake character, or that they don't understand why I should charge more if they want clothes, etc., etc., because their character "always wears clothes like that so its part of their design" or whatever.

I'm just wondering how you guys deal with situations like these and how its more effective to explain this concept to commissioners that might just not get it. I've tried explaining that it takes more time, that I have other commissioners waiting on things and how its not fair to them if I charge the same price for a crazy complex character plushie as I did for their simple grey wolf or something, blah blah blah.

Also, is it more effective to have a list or something of things that make prices increase and by how much, or to just do it on a case by case basis?

I just don't want to be taken advantage of and I already have more than one thing on my queue for which I was underpaid, and as it is extremely discouraging to be paid little for a complex project, it doesn't do any favors for me or the commissioner.

Although I'm sure a lot of this is just me having to be more assertive, too, which I am aware of and working on. :<

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Comments

celarania
Jun. 29th, 2010 07:56 pm (UTC)
This comment phrased my thoughts just about perfectly. Include a base price, what that means, and how the most common of requests might change the price and that an exact quote will be given before the commission is accepted (which is good for 2 weeks or whatever). Also maybe include what a price range would be for simple clothing? (I'm assuming it's like doll clothing, so maybe do a simple shirt and pants and say that the outfit would cost about x amount and that more complex clothes will cost more.)

I think that will eliminate the customers who whine and say that it wasn't in your base prices (as it's clear that the details might cost more) and they won't feel like you're tacking on something after the fact. Also just explain that while it's a pretty simple detail on a diagram, it takes a while to make. (Also, who is arguing that wings are simple additions in any medium?)

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