I commissioned this person in early January. It was only a $10 lineart piece, but after I gave them my money, they REFUSE to acknowledge my existence. All the notes I have sent them are marked as read, so they are just flat out ignoring me. I am trying to not make this overly personal or offensive, but it's just bad business all the way around, especially since they are continually putting out personal art and apparently have such a large commission list.
As I said, I commissioned them back in January. I've commissioned a lineart/sketch of my character and gave them complete artistic freedom otherwise. The first time I asked about it was in March. I was very polite and just asked if they had me on the list since the other 2 journals with commission lists didn't have me on them. I left a shout, hoping he might reply to me that way. Finally I sent a longer note to him giving him the transaction number as proof of purchase, but still nothing. I made a journal in a last attempt to contact him. No replies yet, but I'm hoping posting here might ALSO resolve the issue. Here's a link to the journal with more thorough coverage of the account:
This is my first time ever having an issue with a commission. I've waited longer for less, but at least when I asked about it, I was given an answer. Seriously, this guy is blatantly ignoring me.
EDIT 1: He sent me THIS note last night:
Sent By: Beowulf On: May 31st, 2010 09:03
I have read your journal and would like to resolve this issue with you.
Call me at your earliest convenience, please. This will go much smoother and more swiftly if we talk rather than through PMs or IMs, which I loathe for all the time they take. These days more than ever, I have so little to spare, anyhow. >.<
My cell is ****************
Once we're done talking, either you can send me a PM with a description of what you'd like done and completed within the week, or I can refund you after this weekend. That way, there's at least something documented in terms of trackable current 'paperwork' and data being shuffled between us.
*deep breath, exhale* I'm deeply sorry for having let this escape me for as long as it has. I've been busier than I've yet ever been in my life since I'd started up my webcomic and things that arent immediately under my nose tend to either get put on the backburner or completely lost to mnemonic oblivion. No excuse for letting this slip, for indeed, money is money and business is business... But I'm just letting you know why out of courtesey.
I did not reply to his note, I sent him this text message: Heyo, this is Yashendwirh from FA. I hope you don't mind a text. I'm on a plan with my fiance and he needs all the minutes we can spare to talk with his students. Thanks so much for responding back to me. I understand how busy life can get and how messy the note systems were and then with the revamp and all.
However, if you scroll down in the comments here, you'll see he's done a complete 180. If you compare his response to the info I provided in my journal, you can see he also didn't actually READ my journal, rather just skimmed over it. It seems to me like he was just trying to do damage control and wasn't genuinely concerned with the issue.
I just don't know how to feel about it anymore other than I was indeed purposefully blown off and when he realised I posted here, he retracted his attempts at delivering good customer service. If he was concerned with his reputation, he would have noted my journal says at the top that I was going to remove the journal and edit this entry if/when the issue was resolved. I've been convinced otherwise with his most recent response.
I will keep updating this as action is taken, should it be taken. I am still willing to edit my journal and entry here should a proper response be taken and the issue resolved.
EDIT 2: He deleted his post here but someone is providing me with a screenshot of it if anyone doesn't know what the f all the comments below are about.
ALSO he just now sent me a text message (1:25 pm Tuesday June 1) saying that he will refund me on Monday, so I'm considering the issue resolved. Until next time loves. Thanks so much for your support all. <3