I have a question pertaining to refunding clients. It's two commissions; one I haven't started on. and the other I've gone about 1/4th of the way through. Now, for the past few weeks, I've been feeling drained concerning working on commissions, as at the beginning of the year, due to circumstances out of my control, I had to take on a fair bit more then I could chew commissions wise, vowing to myself that no matter how long it took, I'd try and finish everyone's commissions as fast as possible.
Sadly, I've hit the end of my rope. I have two clients from that batch of commissions waiting for their commissions, and because I'm in more of a stable situation now, I can refund them both.
However, I don't want to refund them and have it seen as though I'm merely being lazy. I'm not; the fact of the matter is, since the beginning of the year, I've burnt myself out time and time again trying to get all of these done in a timely manner. By this point, I'm so burnt out, I don't feel I can continue with these two commissions, and finish them with the best of my abilities, to deliver a product that's worth the money it was paid for.
I've asked a few friends, and they've told me I should probably just buck up and slough through them, but I don't want to give a sub-par product. I'm a little hesitant about giving refunds, too, because I feel as though I've failed my obligation to my clients, and they could somehow come after me.
What should I do? Should I explain to them both (Separately, obviously,) that I'm sorry, I've hit a point where I can't continue, and give them both their money back, or should I just continue on and try to get them done? Any help would be very much appreciated!