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Advice on a note not being read.

Well, it's not a warning or anything yet; but I'm unsure of what to do.

I recently commissioned an artist to do something as a gift, because my fiance is moving in with me and I wanted to get her something cute.

I sent the references on May 1st and the artist confirmed my commission and I sent payment via paypal. I asked the artist how long they thought it would take and got the response, "I have a good track record of prompt and effective delivery so you don't have to worry about a thing :)"

Then 2 weeks went by, the two people on their work list above me got done the same day, and the artist said they'd get to mine within the next few days. Ok that was fine. Then they opened up for icons and some trades so I started to get a little concerned, so I noted them and asked what was up politely and got, (paraphrased) 'We've been remodeling and real life is kind of hectic' (quote) "I apologize for the delay, and you should expect to have your commission done this weekend! :)" That was on May 13th. So now it's been another two weeks.

Then the artist posted a journal saying 'I really need to work on commissions, hopefully I'll get everything done by this weekend.' (that was last week).

I heard from a friend who used to know the artist fairly well that the artist has a tendency to do art for their friends quickly, and then blow off new commissioners, and I take this with a grain of salt since my friend hasn't been in contact with this person in a while, but it still makes me a little concerned.

I sent a note saying:
"heyo! It's been ten days, so I was just wondering how the artwork was coming. It's kind of a gift for my fiance who is moving from OK to FL and she'll be here on Sunday; so I was just wondering.

I know you mentioned your life having a lot of stuff going on right now, so if you don't think you can finish it by the 30th, or if RL is making you way too busy etc, then a refund would be ok too ^^.

Either way let me know!"

Because I figured, if the person is remodeling, then they really might not have a lot of free time and stuff, and I'd be fine with a refund too. But I sent that note on the 23rd and it's the 27th and it says the note hasn't been opened, but the artist has submitted and fav'd some things since I sent the note.

So I leave on Sunday the 30th to help my fiance move, and I was kinda thinking it would be done by now...and with my note not being read I'm really not sure what to do. I'm sure if the artist read my note then it wouldn't be as big of a stress for them, but I'm not sure what to do.

Should I just wait? I heard that the artist might be unreliable, (again, I take this with a grain of salt) but if it's true then should I wait or just keep asking for a refund?

Any advice would help..thank you!

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( 13 comments — Leave a comment )
May. 27th, 2010 09:14 pm (UTC)
That's really rude of them to not even open the note, it's obvious they're ignoring you.
It might do more good to possibly list who they are here, generally if they get scared about getting a bad rep they'll have a quick turn-around.

Otherwise if you're able to I'd try to do a paypal dispute since they're going to attempt to ignore you.

Edited at 2010-05-27 09:15 pm (UTC)
May. 27th, 2010 09:28 pm (UTC)
I'd say they are purposely ignoring you as well. Korth_dono is right, a paypal dispute will get them moving.

A public shout or comment wouldn't be amiss either, if kept polite. If they're going to ignore private communications there's a reason to go public.
May. 27th, 2010 09:49 pm (UTC)
In situations like this the worst thing you can do is not do anything. Generally, if artists dont hear anything from their commissioners during the waiting period, they think everything is ok.

In your case they are ignoring your attempts at contacting them and so to leave things be will mean that their ignore tactic was effective. Step up the pressure a bit by leaving public shouts or journal comments asking about your art. They have your money, so you have a right to know what's up.
May. 27th, 2010 10:18 pm (UTC)
Just curious, did the artist know the deadline when you commissioned them? It doesn't change much since the artist gave (and broke) their own deadlines multiple times, but if you have a deadline in mind it's always good to communicate that.

Anyway, going to chime in with others that it's time to give a public shout. A paypal dispute sounds a little harsh to me at the moment, but that's the next step if they keep jerking you around and don't get the pic to you by the 30th.
May. 28th, 2010 12:37 am (UTC)
No, I didn't tell them about the deadline, because they were finishing other people's commissions in a day or two.
May. 28th, 2010 12:33 am (UTC)
Agreed with the last several comments - they're clearly ignoring you D: Spread the word, and open a dispute while you're at it.
May. 28th, 2010 01:59 am (UTC)
Your AVGN icon wins for this <3
May. 28th, 2010 12:46 pm (UTC)
:3 Thank you. I loved his older work, though.
May. 28th, 2010 02:00 am (UTC)
Txt me with what you were trying to get, hun. <3 Maybe I can do something?
May. 28th, 2010 05:42 pm (UTC)
What website was this on? If it was FurAffinity, maybe the note never showed up in their inbox, that's happened to me a few times. I'm not saying the artist isn't in the wrong here, they need to keep you updated, just saying it's a possibility
May. 28th, 2010 06:17 pm (UTC)
She left a shout and they replied to her saying, "I'm terrible with notes, I didn't open it so I always had a reminder at the top of my page that it existed so I don't forget to reply when I'm not all over the place; as you can see my current art output is inexistent." They go on to guarantee it will be posted tomorrow (so today at this point, as the shout was left yesterday,) so we're waiting now.

((I'm Skiota's fiancee, to clear up confusion. =3)) We figured if it's not uploaded by the end of today we'll just request a refund again. Skiota says at this point she'd rather have the art than the money, so I'm going by what she wants. :3
May. 28th, 2010 07:57 pm (UTC)
Ah, ok, thanks for clearing that up for me :)
Jun. 28th, 2010 06:40 am (UTC)
Was this ever resolved?
( 13 comments — Leave a comment )


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