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Beware: caelestistrucido RESOLVED

Final edit: Since this entry was made, further communication with caelestistrucido was resumed on a more reasonable level and she agreed to rework the piece via livestream. The final result was caelestistrucido.deviantart.com/art/Kusatsu-for-ShadowKusatsu-161247853 which I am overjoyed with.

On the artist's behalf, I'd like to address the paintover claims. She said to me directly that she does full paintings over livestream and does NOT paint over photographs. She also states on that picture that the reference for the original one was the actress Dichen Lachman. Having now watched her work myself, I believe her and hopefully that can put an end to this.
Thanks to all who gave feedback on this post. The situation is now resolved.
----

The purpose of this beware is to alert anyone who may be interested in commissioning this person is that she is very difficult to deal with, does not deliver images to the promised quality, and will indeed just put up the rushed 'finished' image without showing any works in progress to you and will be very rude if anything needs to be edited. AVOID.

I commissioned caelestistrucido.deviantart.com/ for a portrait commission after she put up a journal about it.
When enquiring on the level of detail there would be, she said "About the same as "aglo standalone", but perhaps a bit improved upon. :P"
This caelestistrucido.deviantart.com/art/Aglo-Standalone-Finished-109261143 is that image in question. So bear in mind, she said it would be as good as this OR better!

I give her links to my three best references of my character, ALL human ones, and say that "Others are in my gallery if you require them, but the first picture should have all the main details I think. Her ear piercing, collar necklace and slightly wavy hair are depicted in it best and they're the main things I'd like you to include."

The image I am then given is this img369.imageshack.us/img369/6154/kukatsuforshadowkukatsu.jpg

Not only is it a horrible low-quality image, but it's anthro, contains none of the asked-for features and doesn't even look like her anthro form to begin with. The skintone is like a corpse, the eyes are wrong, the hair is wrong, and her face is hairy. Also, she doesn't get my DA name right or the character's, which could have been done with a simple copy and paste. At first she refers to my character as "Kasumi" also before correcting it to something else that's still wrong.

I respond with payment and try to request that she edit it to fall in line with what I asked.
Me: I've sent payment (my husband's paypal, the sender name should be joseph) but um... I didnt want her drawn anthro. The references I linked you to were the ordinary human ones and something seems off about the eyes. I think it's their alignment. The hair is fine that darker colour though and I'm ok with the collar being absent.
Her: You never mentioned that in your request in any part of the notes that I can see. There is a human version in my gallery as well. Not to mention, you said there were other references in your gallery, which I looked at, and you mentioned a piercing which I only see in the versions with ears.
Me: Indeed I didn't specify that I wanted her human form drawn but didnt think I needed to since the references I gave you were all the human ones *shrug* no matter. Guess I should've said something before.
The piercing was in the first reference I linked, this [link] but its alright since it wouldnt have been visible in your piece anyway.
My apologies if I caused any confusion.
Her:  The first link wouldn't work for me, and furthermore, you said "there were others in your gallery" so I presumed you wanted to go with the most general appearance of your character. You left it pretty vague. I appreciate your business, and it will help a lot, but next time you commission someone you need to make sure you're more specific, otherwise you're leaving a lot of loose ends.

At this point I'm tired of her attitude, producing shoddy work and being rude when I try to give clarification or ask for changes. The 'human version' in her gallery that she mentions is an older, less detailed version of the exact same image just without the ears.  caelestistrucido.deviantart.com/art/Kukatsu-human-version-160494122

I respond to her note with
"If the first link didnt work you could have mentioned that to me =/ the image I was talking about was this. [link to first reference on a different host]

Perhaps I did not specify the exact species I wished you to wished to draw my character, but working off your own incorrect assumptions instead of clarifying things with your client is not an intelligent business technique.

The end product was nowhere near the promised quality - you said, and I quote "About the same as "aglo standalone", but perhaps a bit improved upon. :P", and this does NOT compare to that at all!

The image looks NOTHING like my character as even if you had been going by the anthro references none of them depicts her with a hairy face!
I allowed you to take artistic liberty with the hair but that doesn't change the fact that it's wrong, the eye colour is wrong as they're supposed to be a dark blue, and the skin tones are corpselike! Were -all- of my reference links broken?

Hell, you couldn't even get the character's name or mine right. That just shows that you didn't actually care about this commission. It's rushed and it shows. I tried to be civil to you but that has evidently blown up in my face as you've been nothing but rude. Perhaps it is YOU who needs to re-evaluate.

Good day."

I consult my husband about this and we decide to perhaps dispute this via paypal since what I was promised was not what was delivered. I get a response from paypal telling us to basically sort it out ourselves so I try to forget about it, and move on. I wake this morning to find that since then she has been having a tantrum at me in notes and sending her friends to troll my page. Lovely.

edit: For those interested, here were the references I gave her

http://img696.imageshack.us/img696/3996/1246607787spearfrostkus.png
http://shadowkusatsu.deviantart.com/art/You-don-t-own-me-116309708
http://shadowkusatsu.deviantart.com/art/Human-Kusatsu-bust-coloured-160181063

edit 2: It has been suggested that this image is a paintover. WIthout the source image to judge by, is there a way to tell?
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 59 comments — Leave a comment )
(Deleted comment)
kayla_la
Apr. 15th, 2010 01:53 am (UTC)
She didn't, that's part of the problem. She wanted a human.
(no subject) - shukivengeance - Apr. 19th, 2010 06:41 pm (UTC) - Expand
(no subject) - kayla_la - Apr. 19th, 2010 06:44 pm (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:00 am (UTC) - Expand
celestinaketzia
Apr. 15th, 2010 02:12 am (UTC)
It just baffles me that she didn't even bother to tell you your link wasn't working or seek out clarification. =\
shukivengeance
Apr. 15th, 2010 02:15 am (UTC)
I know right? It would have taken seconds and avoided most of this nonsense.
neolucky
Apr. 15th, 2010 02:12 am (UTC)
Looks like she's made changes to your commission on her gallery btw. Ouch, snarky on her part. Not cool.
neolucky
Apr. 15th, 2010 02:14 am (UTC)
Also wait... this kinda looks like a paint over. o_O are you sure this is 100% her work?
(no subject) - pariahsdream - Apr. 15th, 2010 02:15 am (UTC) - Expand
(no subject) - neolucky - Apr. 15th, 2010 02:18 am (UTC) - Expand
(no subject) - pariahsdream - Apr. 15th, 2010 02:22 am (UTC) - Expand
(no subject) - neolucky - Apr. 15th, 2010 02:27 am (UTC) - Expand
(no subject) - pariahsdream - Apr. 15th, 2010 02:31 am (UTC) - Expand
(no subject) - spiffystuff - Apr. 15th, 2010 02:38 am (UTC) - Expand
(no subject) - neolucky - Apr. 15th, 2010 03:14 am (UTC) - Expand
(no subject) - vauvakolibri - Apr. 15th, 2010 06:13 am (UTC) - Expand
(no subject) - spiffystuff - Apr. 15th, 2010 01:28 pm (UTC) - Expand
(no subject) - growly - Apr. 15th, 2010 02:35 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:17 am (UTC) - Expand
(no subject) - neolucky - Apr. 15th, 2010 02:18 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:25 am (UTC) - Expand
(no subject) - neolucky - Apr. 15th, 2010 02:28 am (UTC) - Expand
(no subject) - alexds1 - Apr. 15th, 2010 04:37 am (UTC) - Expand
(no subject) - midnightfury - Apr. 15th, 2010 05:02 am (UTC) - Expand
(no subject) - paperarbor - Apr. 19th, 2010 05:05 am (UTC) - Expand
(no subject) - celestinaketzia - Apr. 15th, 2010 02:25 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:26 am (UTC) - Expand
armaina
Apr. 15th, 2010 02:13 am (UTC)
I don't know if I'm just blind any I missed it but, I have to ask, how much did you pay for it? While the image the artist you referred to is incredibly detailed, I'm sure it is quite time consuming so I'm curious as to what value was placed upon it. Also, do you think you could link to some images you used as reference, so we can have a better idea of what it was supposed to look like?
(no subject) - armaina - Apr. 15th, 2010 02:33 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:44 am (UTC) - Expand
pariahsdream
Apr. 15th, 2010 02:14 am (UTC)
While she didn't take it upon herself to doublecheck (as most people would have at seeing two different 'versions' of a character) next time it probably would behoove you to specify. That doesn't discount her own role in this but just saying, being as specific as possible (without being anal) is helpful. Also, I didn't doublecheck but if you have refs with color blotches w/ "Hair = (color), skin= (color)" etc, that can be very helpful too. I tend to use those for my commissions.
shukivengeance
Apr. 15th, 2010 02:16 am (UTC)
That's the thing. All the references I sent here were of the human version, and she doesn't even draw anthro so I was baffled at the assumption being made.
(no subject) - pariahsdream - Apr. 15th, 2010 02:19 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:27 am (UTC) - Expand
(no subject) - pariahsdream - Apr. 15th, 2010 02:32 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:38 am (UTC) - Expand
(no subject) - spiffystuff - Apr. 15th, 2010 02:36 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 02:38 am (UTC) - Expand
(no subject) - spiffystuff - Apr. 15th, 2010 02:45 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 03:09 am (UTC) - Expand
(Deleted comment)
shukivengeance
Apr. 15th, 2010 03:11 am (UTC)
Well in the example there's a LOT more detail and the full version of it is a heck of a lot bigger.

Plus yes there is the entire 'not looking like my character' thing, quite. While it's not the WORST-ART-EVER, it's still... sub par, compared to what was promised?
megumi_kitten
Apr. 15th, 2010 03:04 am (UTC)
That is just wrong.

It looks like she painted over some picture and was like "DONE!"

Also, I'm so glad I found you on DA! *watches*
shukivengeance
Apr. 15th, 2010 03:12 am (UTC)
Yeah pretty much.

I honestly hadnt considered that it could be a paintover but given her speed... and how it doesnt resemble my Ku at all.. I think you and Neolucky may be right.
(no subject) - megumi_kitten - Apr. 15th, 2010 03:19 am (UTC) - Expand
(Deleted comment)
shukivengeance
Apr. 15th, 2010 03:46 am (UTC)
I tried that, but paypal refused the dispute. It said they dont mediate claims where (I forget the exact wording) basically it's an issue of merchandise 'quality'.
frazzled_niya
Apr. 15th, 2010 03:27 am (UTC)
I've always found that assuming something is never a good thing =\...I've always talked and cleared up anything that I was confused about with my commissions...Common sense no?


I wonder whether she saw
http://shadowkusatsu.deviantart.com/art/Ethereal-109774178
and thought that it was the same character???

The eyes are like a really pale grey blue not the stronge blue that you use for your characters eyes. The hair looks def unfinished ~___~;...

Man I feel blah about busting my balls to give someone awesome artwork when people pull shit like this and then pretty much get away with it (other then the fact you reported them here XD)
shukivengeance
Apr. 15th, 2010 03:29 am (UTC)
Heh when I zoomed in on her picture the eyes looked a hazel-green to me xD
(no subject) - frazzled_niya - Apr. 15th, 2010 03:40 am (UTC) - Expand
(no subject) - shukivengeance - Apr. 15th, 2010 03:47 am (UTC) - Expand
(no subject) - frazzled_niya - Apr. 15th, 2010 03:58 am (UTC) - Expand
msmanuscript
Apr. 15th, 2010 05:13 am (UTC)
You said she was throwing a tantrum in notes to you. Mind me asking what they were? Her business practices are at fault here, not you. At all. The references were HUMAN. If she was confused, she should have ASKED. You paid her money, and she doesn't give you the quality that you wanted. I honestly wouldn't have paid her yet.

What did her tantrum notes say to you? And her friends trolling your page, I didn't see. I'm sure you removed them, which is smart. But what did they say? Because, from what I've seen, there was NO reason for her to insult you for her shoddy job. If anything, she needs to be told she's been posted here. Because if she sees this, maybe she'll clean up her act. There is NO call for her behavior.
shukivengeance
Apr. 15th, 2010 03:11 pm (UTC)
I'll put up screenshots later.
shiftergoddess
Apr. 15th, 2010 05:31 am (UTC)
I won't echo what other's have said mainly because i think they said it better but is it just me or does that bust she did for you look an awful lot like that chick from the Grudge?
I wonder if that's what she painted over.
(Deleted comment)
shukivengeance
Apr. 18th, 2010 12:13 am (UTC)
A refund was requested but I highly doubt she's going to do it.

Somebody posted some crits a little while ago and she wrote "I don't really care about this commission anymore. This was the rudest customer I've ever had and I don't plan on returning to it, but I very much appreciate the critique and will keep it in mind the next time."
talentedfool
Apr. 19th, 2010 01:57 am (UTC)
Did she offer to rework the piece for you at all?
shukivengeance
Apr. 19th, 2010 03:37 am (UTC)
Well after all the nonsense documented above happened, she offered to edit it, then later says this to someone who critiqued the piece http://img694.imageshack.us/img694/9625/caelestistrucido1.jpg stating she had no intention of going back to it, then I contacted her again in an attempt to try and resolve this issue and she's fixing it now.

My hope is that this can be concluded amicably and if/when that is the case I'm going to edit this entry and ask the mods to tag it as resolved.
(no subject) - talentedfool - Apr. 19th, 2010 05:47 am (UTC) - Expand
obsidian_ruse
Apr. 23rd, 2010 10:13 am (UTC)
completely OT but your character is beautiful. :)
( 59 comments — Leave a comment )

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