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Advice?

Seeking some advice on a commission that I'm still waiting on after a few years. This post is mostly about how I have handled it and what I should do about it so I won't name the artist in question. Hopefully I can get some advice to clear this matter up.

In November of 2006 I commissioned said artist when she offered a number of slots for mood icons. I paid upfront and sent my references, and she responded and put my name down under one of the slots. Over the next couple of months she posted the icons she did for a couple of people above me along with other art, and I was getting excited that it would be my turn soon. I don't mind waiting months for art, even a year or two doesn't bother me very much. This is probably where I did myself in.
A couple of months later I noticed she had stopped posting anything to do with the mood icon commissions. I knew there were people other than myself who hadn't been posted yet. I sent a friendly e-mail asking how things were going with my commission. I never heard back, but she kept posting art. I don't like to pester artists with e-mails and questions about my commission, as an artist myself I know how annoying this can be. So I left it, waiting for a response.
A couple more months went by (getting close to a year by this point) so I found another artist to do my mood icons (katolincat). They turned out great and the turnaround was very timely, so I was very happy with that. But still in the back of my mind I was hoping for that other commission, since the other artist did such beautiful work.
I don't quite remember when, but I attempted once more to contact the original artist about my commission, again without response. Between then and now I more or less gave up on the commission. Life got in the way, and I had to deal with things that were much more important. Now here I am, 3.5 years later, and I would still love to have the commission that I paid for. The artist is still around but I haven't seen her post any mood icons for the longest time, so I'm not sure if she even does them anymore.

My question is, should I bother trying to get in touch with her again? It's been so long and I have, admittedly, not kept as much tabs on it as I probably should have. Or should I just take it as a loss, and make note to not do business with the artist again?
I'd appreciate any advice on this. Thanks so much.

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Comments

( 12 comments — Leave a comment )
(Deleted comment)
foxwolf
Apr. 4th, 2010 07:42 pm (UTC)
The journal post where the list existed mysteriously disappeared not long after I stopped seeing her post mood icon commissions. Definitely a bad sign already... Unfortunately after so long I can't remember the other names.
Thanks for your help, I may name the artist here after I contact them, if nothing continues to be done
the_lest
Apr. 4th, 2010 07:15 pm (UTC)
You paid money so you should get what you paid for or your money back. If she's stopped doing mood icons, then by rights she should make an exception and get them done for you. But since it sounds like she is ignoring your notes for some reason, this could be difficult.
celestinaketzia
Apr. 4th, 2010 07:16 pm (UTC)
I second what kurenaipaladin said, plus I would definitely contact the artist in question. I waited almost two years from one artist for a commission and I at least tried to contact her every few months.

If they aren't doing LJ moodthemes anymore, then at least you can try to get your money back.
alexds1
Apr. 4th, 2010 07:19 pm (UTC)
Definitely yes. Even if you don't care much about the commission anymore, letting the issue drop it will just show the artist that it is okay to take people's money!
bladespark
Apr. 4th, 2010 10:20 pm (UTC)
THIS!!!! It's very nice of you to not pitch a screaming fit over this, but really, letting the artist get away with it isn't doing them, or their other customers, any favors.
spiffystuff
Apr. 4th, 2010 07:28 pm (UTC)
The hard-assed response: send them one more email (also PM and any other alternate contact methods, if possible, to make sure spam filters aren't eating said emails... state you are sending multiple copies not to be annoying but as a courtesy to make sure it gets through) saying you'll name them on A_B if they don't tell you what's up. Taking someone's money and not doing the work is unacceptable, and 3.5 years is pretty clear proof this is no temporary setback.
Also give the artist an "out" by letting them know you'll accept a refund, in case they cannot do the work at this point, for whatever reason.
It's long enough that really you could just name names here without even giving the artist a head's up, BUT usually it's considered polite to make sure the artist is aware there's a problem before posting.
On the other hand, perhaps other people have a problem with this artist too, and naming names will give them the incentive to step up and make their own issues known.

... is the artist taking more commissions since yours?

The waffle response: It's up to you. If the money doesn't mean much to you and you're the type to get stressed over confrontation, maybe forgetting it is the better option. I'd recommend against it as an artist though, it sets a bad precedent and makes other unprincipled artists think it's okay to pull this stuff :P

Edited at 2010-04-04 07:30 pm (UTC)
foxwolf
Apr. 4th, 2010 08:27 pm (UTC)
The artist has taken a huge amount of commissions since mine, but most of the recent ones seem to be completed and posted. Perhaps she is just ignoring her older comms. Honestly, with the number she accepts at a time I'm surprised she can keep track and finish them all.

Thanks so much for your help, I'll see what I can do about contacting her.
kerstin_orion
Apr. 4th, 2010 08:00 pm (UTC)
I agree that you should give the artist a couple of options, either do the art or send you a refund. Hopefully they will respond.

I would also love to know the name of the artist with the quick turnaround time and great results for your mood icons. We take recommendations here, too.
foxwolf
Apr. 4th, 2010 08:21 pm (UTC)
Oh of course! katolincat did my current mood set =)
zrcalo
Apr. 4th, 2010 08:28 pm (UTC)
ask for your money back.

period.
wolf_goat
Apr. 4th, 2010 08:49 pm (UTC)
You should either tell them you want a refund, or the completed commission. Link to this A_B post. Usually the idea of being named on A_B is enough to get most fandom artists into action, as being named here can severely harm their reputation and cause them a lot of problems.

I hope you get it sorted.
kayla_la
Apr. 4th, 2010 08:56 pm (UTC)
Ah, I loved the mood set I managed to get from katolincat before she disappeared off the face of the earth. We were supposed to do a trade, she would do a few more emotions for me to add to my theme past the ones I'd already bought, but she just kind of.. poofed, stopped responding, and I haven't seen her since. It's too bad, I was really looking forward to it.

As for your artist, I would possibly request a refund and then use that money to commission her for something else if I REALLY wanted art by her, since it seems like she's actually taking care of newer commissions. If I didn't want it that bad, I'd just demand a refund and walk away.
( 12 comments — Leave a comment )

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