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User will remain anonymous for now, since I don't believe their trying do to anything bad.

 

A little while ago I sold an art pack, 4 different types of pics in total, on furbid (or furbuy, can't remember). I got full payment right away and sketched things right away. After that, it took me about a week or two to continue on to inks (after having their ok to continue) cause of computer problems, but got them done in a day once my computer was fine again.

 

On March 20, I sent them the flat colors. I didn't receive a reply, so the other day I sent another email, to make sure if they got it or not.

 

It hasn't been long of course, but usually people reply to me two days at the latest, so I went to check their FA. Seems they've disappeared for a while now and hasn't replied to other artists either.

 

I haven't lost anything since I was paid in full, but it is inconvenient for me to have these pics just lying around, unable to finish them. (I like to get to ok to continue on every stage).

 

I'm not too sure what to do, honestly. Like I said, it hasn't been long, but based off the shouts on their page, I don't think they'll reply anytime soon.

 

I now have a policy on my Terms of Service, that after about 5-6 weeks of no reply, I will refund the money for the work I haven't done (so example here being I keep the money for the flats I did) and discontinue the commission.

 

I dunno if I should do it this time since I took on their commission before I had this policy.

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Comments

( 7 comments — Leave a comment )
oceandezignz
Mar. 30th, 2010 04:54 am (UTC)
When you updated your policies did you place anywhere in the document that they're in effect after X date? X date being when the policy went into full effect, so that no one can "grandfather" themselves into these new policies.
ichigoneko33
Mar. 30th, 2010 04:59 am (UTC)
No, I didn't know if I needed to do something like that.

Usually, if I ever change my policies, I start it working on my new commissions. For me, it isn't much of a problem to have older commissions with different policies since it only takes me a couple days to complete the pics, unlike most artists that need to take a few weeks or more.
stormslegacy
Mar. 30th, 2010 05:56 am (UTC)
I have found this happens now and again. I have a small box of things that people have paid for and despite me contacting multiple times through different modes of contact just never respond. Usually it's when shipping comes around though, I have finished pieces where the person just wouldn't give me an address to ship to despite paying shipping O_o. This even when they comment on the piece, so clearly know it's finished.

That said, I've had people respond months later to PMs that they'd just forgotten to respond to. So I don't give up hope.

I would wait and see what happens. I know you can only use the paypal button for so long, so I think it's a personal choice whether or not to refund at that point, 5-6 weeks is more than reasonable. Me personally, I'd just put the commission aside and if he comes back send it for his OK and say that unfortunately it's now at the back of my queu and I'll get to it when I get to it because other customers have to take precedence now.

The other option is to try paging them here or at a different community, I've found that effective when people wouldn't respond to emails, which can often be a case of spam-filtering.
ichigoneko33
Mar. 30th, 2010 06:15 am (UTC)
Well, usually I do wait send new after some time, incase they didn't get the first email or forgot to reply. My concern though is more that, I know they didn't just forget to reply, since they seem to have just disapeared, either on purpose or something happened in life, and I do hope not the worst.

I've never yet had to refund someone just because they couldn't reply to me, since the most people take is a couple days (or right after getting another email from me).

Ya, I'd most likely put it at the end of my list. But still...It's just, people keep saying it's not right for an artist to stop contact with a commissioner, shouldn't it be the same with the commissioner stopping contact with the artist?

The thing that sucks the most if when you're having a lot of fun with the commission and can't continue though X3
lilenth
Mar. 30th, 2010 01:25 pm (UTC)

Unless you have notified the customer of this new policy, I would say don't apply it straight. I'd send them a polite email explaining that you would like to finish their commission and give them a firm deadline for contacting you back on the matter or you will refund their commission minus money for work done so far and consider the matter finished.
ichigoneko33
Mar. 30th, 2010 01:58 pm (UTC)
Oh, of course. Even if it in terms of service, I wouldn't do it withought making they know it's going to happen first.

I just wasnt sure what to do, since some people tell me to just work on my own stuff and wait for them, but like I said in another comment, we always say it's wrong for an artist to make a commissioner wait for replys, shouldn't it be the other way around too?
lilenth
Mar. 30th, 2010 02:06 pm (UTC)

I agree it should work both ways.
( 7 comments — Leave a comment )

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