On March 5th, I received the box containing the Cat In the Hat head from Audriana/Bambiboo3. The box received was very beat up and damaged and stamped as such. I took a few photos, opened it while still on my porch, then inspected the contents.
The head itself was not damaged in shipping, but not in anyway finished or in usable form. I discussed the matter with Audriana, and she agreed to refund the head and said I may keep it. I can repair mascot heads, so fixing the head up, though time consuming, is doable. The face itself is salvageable, but the back of the head needs to be framed out, fur in some spots glued down, reattach the ears, reupholster the back of the head, and shave the muzzle.
A check for the refund was received on March 11th. The matter is pretty much closed at this point.