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UPS warning.

I remember a while ago there was a discussion on mailing items. I’d like to post a mailing warning that just happened.

I live with a co-worker. Everyone is home. The windows are open, you can see into the house. The man walked up, dropped the package in front of the door, then turned and left. No ringing of the doorbell, no knocking on the door, nothing. Sarah runs outside, picks it up, and sees in big bold red letters that a signature was required. She calls him over, just as he was pulling away, and points it out to him.

“I scanned it and it didn’t say I needed to get it signed.” Was his excuse.

After two hours on the phone with UPS, we find out that there WAS a signature required. But it is “up to the driver to decide if the neighborhood is safe enough to require a signature or not, or if to knock or not.”

Also, three hours after “scanning” the package, the tracking number doesn’t even show it was put on the truck today in the first place.

Warning, do not ship with UPS. They claim to scan the packages when they don’t, and even if you pay for signatures, it is their “decision” if they really need one or not.

By the way, the package was Sarah’s taxes. With her social security number, her address of where she works, so on and so forth. It’s lucky there were people in the house.

EDIT: Taking a suggestion from a comment. This incident happened in Southern California. A tax company in Garden Grove shipped to a house in Santa Ana via UPS (a.k.a. "Brown.")

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( 78 comments — Leave a comment )
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enveri
Mar. 5th, 2010 02:12 am (UTC)
Fedex, alas, isn't much better. We were routinely getting fedexed overnighted packages for a neighbor that lived on a completely separate street that the driver HAD TO PASS to get to our home.

Packages like... mortgage forclosure notices. Packets from the bank. I'm guessing someone said something, as visiting friends said the driver showed up at our place wanting the most recent package, but I'd already left to take it over to the neighbor's place myself.

Just be careful no matter which carrier you're using, and insure everything. :P
celestinaketzia
Mar. 5th, 2010 02:14 am (UTC)
I should note that UPS did the same thing to me when I had a 12x12 VisTablet delivered to my apartment + Corel Painter X. The lady just came, dropped it off, and walked away. If it weren't for the fact that I was already home and doing laundry by our front window, I would have never known they dropped it off.
(Deleted comment)
terridelgado
Mar. 5th, 2010 02:46 am (UTC)
Off topic... but I totally adore the Yotsuba icons. Every time a new book comes out I watch for new icons. ^_^!!
(no subject) - lobotomysoup - Mar. 5th, 2010 04:13 am (UTC) - Expand
tally_kat
Mar. 5th, 2010 02:36 am (UTC)
Chiming in to complain about FedEx. We waited around the house all day on the day the website said our package was "out for delivery." By the end of the day we hadn't received it, so my fiance drove to the facility where the man said "oh he said there was nobody home."

They're supposed to leave a note on the door at LEAST saying they'd been there. As it was, there was no note, let alone a doorbell ring or a knock. We were home the entire day.

We ended up having to go back the next morning to pick it up, and we only got it because we had the guy go check in back even though it was "out for delivery" again. It was in the warehouse the whole time.

The package contained my engagement ring. So... yeah :p
thornwolf
Mar. 5th, 2010 02:38 am (UTC)
UPS does crap like this to me all the time. I work from home, so I'm always home during the week, and I work in the front room which means that I can hear very well if someone's on my wooden front porch much less knocks on my door. I tracked a package I was expecting and it said that they attempted to deliver it but no one was home. I checked the time and date, I was home, no one ever showed up! So they were holding it at their hub office which is in a REALLY bad part of town 45 minutes away.

This happened several times, I was furious. I now tell everyone I order from shipping with UPS of this situation and make other arrangements because that sucks to keep having me drive to this really horrible neighborhood to retrieve something that was supposed to be brought to my door.
poprock_grey
Mar. 5th, 2010 02:49 am (UTC)
I dunno. I like USPS.
But they always hold my mail at the post office since we don't have an actually at home mail box (No one in the ares does. D:) and they are really nice about it and all...

I do get a little miffed though because the tracking number says that they leave notices... when I KNOW they don't. D:
msmanuscript
Mar. 5th, 2010 02:52 am (UTC)
I love USPS too. I normally use it. Sarah's tax place used UPS. Not a fan of Brown myself.
(no subject) - poprock_grey - Mar. 5th, 2010 03:04 am (UTC) - Expand
(no subject) - crystamartin - Mar. 5th, 2010 03:10 am (UTC) - Expand
(no subject) - poprock_grey - Mar. 5th, 2010 03:12 am (UTC) - Expand
(no subject) - msmanuscript - Mar. 5th, 2010 03:12 am (UTC) - Expand
(no subject) - crystamartin - Mar. 5th, 2010 03:15 am (UTC) - Expand
(no subject) - msmanuscript - Mar. 5th, 2010 03:20 am (UTC) - Expand
(no subject) - crystamartin - Mar. 5th, 2010 03:22 am (UTC) - Expand
(no subject) - kriscynical - Mar. 5th, 2010 04:13 am (UTC) - Expand
(no subject) - msmanuscript - Mar. 5th, 2010 03:11 am (UTC) - Expand
mekania
Mar. 5th, 2010 02:52 am (UTC)
Oh man. We had a fire in our neighborhood a few years ago so there were construction workers ALL OVER the place. My mom had ordered me an $800 camera and we were home all week and never heard a knock. The camera was apparantly left in front of our door but we never got it and had the company refund us. Thank goodness for insured packages!
dlattecostumes
Mar. 5th, 2010 02:54 am (UTC)
In past 2 weeks. UPS has delivered 3 packages to our house. One was fleece I ordered, the other 2 came today for my brother and sister. Neither one knocked on the door to let us know, or asked for a signature. Just left it on the porch and drove away.
casteddreams
Mar. 5th, 2010 02:54 am (UTC)
Yeah, I've had some troubles with them when I was living in a different neighborhood for a time. My husband was expecting a package that day, and we watch as the UPS man pulls into the apartment parking lot, stops, then drives away again. He didn't even get out to look for which apartment he was supposed to drop it off at (the numbers on the buildings were very clear, btw), he just left without delivering the package. We had to call UPS to get him to come back before he got too far :\
ulariogryphon
Mar. 5th, 2010 02:57 am (UTC)
I never had a problem with USPS... but then again my aunt was my mail carrier so I may just be lucky with that.

UPS.... a whole different story. Not only with them just leaving packages by the door (one of them being my new laptop)... but sometimes I've paid for 2 day shipping... and it arrived at my doorstop a week later.
sigilgoat
Mar. 5th, 2010 02:58 am (UTC)
Its just lame since FedEx and UPS are supposed to be great USPS alternatives?

I just had a swell experience at the normal post office D: things were a little expensive for their flat rate boxes, but it was gifts to friends and stuff so no biggie.

D:
msmanuscript
Mar. 5th, 2010 03:09 am (UTC)
I LOVE USPS. They are cheep, so far they've been great at shipping items to Canada, making sure my hats are in one piece, and the place I go to actually helps me save money. They point out envelopes instead of boxes, and they sneak normal tape over the counter instead of the expensive express mail tape on the public desk.

I've been... eh okay with FedEx. I used them once for hats, and they cost me twice as much to ship the hat as I was charging to make them. They also took a week to deliver it because I didn't buy a rush delivery thing. However, the mouse head I shipped out got to Canada HOURS before it was supposed to, they signed for it when I didn't pay for a signature, and they helped me get around the fact that you need tags sewn into clothing, which I don't do on my fursuit items.

UPS, though... yeah...
(no subject) - sigilgoat - Mar. 5th, 2010 03:13 am (UTC) - Expand
(no subject) - oceandezignz - Mar. 5th, 2010 03:52 am (UTC) - Expand
(no subject) - sigilgoat - Mar. 5th, 2010 04:35 am (UTC) - Expand
(no subject) - foxhack - Mar. 5th, 2010 03:39 am (UTC) - Expand
(no subject) - msmanuscript - Mar. 5th, 2010 03:41 am (UTC) - Expand
(no subject) - foxhack - Mar. 5th, 2010 03:49 am (UTC) - Expand
lastres0rt
Mar. 5th, 2010 03:01 am (UTC)
Great, another thing to worry about while waiting for my books to arrive. D:
lastres0rt
Mar. 5th, 2010 10:28 pm (UTC)
Okay, books arrived from UPS. They were left BY THE GARAGE DOOR.

Seriously, we have a perfectly good porch and doorbell.... use it plz?
kerstin_orion
Mar. 5th, 2010 03:03 am (UTC)
I've had the same experience. Two cars in the driveway, quiet suburb, middle of the day, home all day. Heard the driver walk up, open the screen door, and prop the package between the doors. No knock, no ring of the doorbell.
msmanuscript
Mar. 5th, 2010 03:21 am (UTC)
Seriously, it's NOT cool. I mean, come on. It's not brain surgery. (Also, I love your icon.)
(no subject) - kerstin_orion - Mar. 5th, 2010 03:32 am (UTC) - Expand
rachel1987
Mar. 5th, 2010 03:21 am (UTC)
Last time I used the USPS my package showed up smashed in and empty at my house. Sucks cause it cost $60 to ship and was filled with almost $150 worth of stuff. I called to complain and get my money back but they said that there wasn't anything they could do, that I could give them a list of things that was in the box and they'd send them to me if they were ever found.

I use UPS now though the people that work at the one close to me are idiotic. One time I had to remind the guy at the register where to put the label on the box.
msmanuscript
Mar. 5th, 2010 03:25 am (UTC)
I've never had a problem with USPS to be honest. They get the item I send to Canada from California in once piece, usually in about a week or less due to customs, and they're pretty cheep to use. UPS, however, just gave us this problem.
bladespark
Mar. 5th, 2010 03:21 am (UTC)
Ooooooooh yeah. THREE TIMES I've found a "final notice" stuck to my door indicated they'd tried delivering and now I need to go pick up the package at their warehouse, and every one of those times it was the FIRST delivery attempt notice I've ever gotten. WTF!

UPS has serious problems.

I've had the best luck with USPS, personally, and FedEx has been okay too. UPS just sucks.
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