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bambiboo3- resolved

***RESOLVED- although i am still angry/disappointed that i was treated like this, bambiboo has apologized and her boyfriend refunded me... thank you all for the feedback!***

hello, this is my first time posting here and i hope i am able to figure everything out!

so back on december 10th 2009 i bought a lightly used fennec fox mask and tail from the user bambiboo3 on here, she is also on fa. the sales post is here-
http://community.livejournal.com/fursuitauctions/1097367.html?thread=7270295#t7270295

EDIT--- the link is broken now... soo i guess it was deleted.. but these were the pictures of the mask in the condition it was advertised as... and i really dont think the parade was the only time it was worn-



^ these pictures were supposed to demonstrate the condition of the mask and the only time its been worn.


it was supposed to be a christmas gift from my mom. i saw her sell a few things on lj before and never saw any bad feedback, so i figured everything would work out. i was always friendly with her and i have been giving her the benefit of the doubt until now.. i just want to get this resolved and forget it... but!

by december 18th the mask had not arrived at my house, emailed her asking if i should be expecting it soon, her response was yea.

little communication goes on, and on december 29th-30th i still have no mask, so i ask her for a refund. she got back to me on the 30th telling me that there was a family emergency and a family member was in the hospital and that the box was returned to her house. she said that her house sitter had reshipped the box out and shed be giving me a tracking number. she even offered to make me a badge since she felt bad about the situation.

i became anxious and nervous about actually getting the mask and set up a non receipt claim through paypal, since it had been nearly a month since i paid for the item.

i never get a tracking number, and on january 6th paypal tells me the package has been shipped and provides me with a tracking number.

i got the package on january 13th, three days before the non receipt claim wouldve went through. the box was beat up and the bottom tape was coming off and half open. the box seams were taped shut using one piece of tape on each side. i opened the box and the head and tail were just sitting in the box, not in a bag and not surrounded with newspaper or any packing to prevent it from moving around. the head was definitely not lightly used- an ear is falling off of the head, most likely damaged because it wasnt packed properly, the neck fur flaps in the front and back are not sewn together properly and are coming apart, the left eye is peeling off of the head on the inside, there are hot glue clumps on the fur, and last but not least, the head is being held together with duct tape on the inside of the head.... duct tape. i feel like i was misinformed with being told this was lightly used and only worn on one outing... right now it is not in wearable condition and most people sell wearable masks or uncomplete masks... i was expecting it to be lightly used and wearable when i got this mask.

*EDIT- since this has been resolved i deleted all of our emails and paypal emails.*

pictures of the box and mask-

bottom










broken seams on the front neck flap and visible foam

open back neck flap seams

duct tape

broken ear again


after getting nowhere i tried being straightforward with her and it still didnt work. i am trying to be reasonable and not become too irritated but i dont know what else to do. the credit card company is looking into my claim. it would be reasonable for her to offer to pay for the shipping both ways if i sent the mask back to her to be repaired, or a partial refund of 60 dollars or so- but she keeps offering the same things i told her i have no interest in. to me this is just bad business... i just turned twenty and i would never treat a buyer like this!

i will update this if she responds to my last email

EDIT- here are the other sales posts where this mask was sold to another member, then re-offered for sale again:









the most recent sales post was the one that said it was barely used, and that one got deleted.. either way a mask worn once would not be in this condition, and it is not in the same shape it was advertised as... nothing has changed or happened yet.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 82 comments — Leave a comment )
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oceandezignz
Jan. 15th, 2010 05:44 am (UTC)
I'll be more coherent in a little while. Right now I can only say 'oh my god'.
roadkillonrt3
Jan. 15th, 2010 05:45 am (UTC)
:-/
(no subject) - oceandezignz - Jan. 15th, 2010 05:59 am (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 15th, 2010 06:08 am (UTC) - Expand
(no subject) - oceandezignz - Jan. 15th, 2010 06:19 am (UTC) - Expand
(no subject) - obsidianwolfess - Jan. 15th, 2010 01:52 pm (UTC) - Expand
(no subject) - obsidianwolfess - Jan. 15th, 2010 03:18 pm (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 15th, 2010 06:13 am (UTC) - Expand
(no subject) - oceandezignz - Jan. 15th, 2010 06:22 am (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 18th, 2010 10:28 pm (UTC) - Expand
lilenth
Jan. 15th, 2010 05:49 am (UTC)

That's pretty bad. I agree, she should pay for shipping or find another way to fix it.
jankofox
Jan. 15th, 2010 05:58 am (UTC)
Yeah, if she has 2-3k to spend on a new fursuit she should be able to refund you the $120 and just accept whats happened
dripbat
Jan. 15th, 2010 06:01 am (UTC)
Holy cow, it looks horrible. D: What does she keep offering you?
roadkillonrt3
Jan. 15th, 2010 06:10 am (UTC)
shes offering to fix it up if i send it back to her, some fursuit parts, or artwork
(no subject) - dripbat - Jan. 15th, 2010 06:16 am (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 15th, 2010 06:18 am (UTC) - Expand
(no subject) - dripbat - Jan. 15th, 2010 06:18 am (UTC) - Expand
(no subject) - animecat - Jan. 15th, 2010 03:25 pm (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 15th, 2010 08:23 pm (UTC) - Expand
(no subject) - animecat - Jan. 15th, 2010 08:36 pm (UTC) - Expand
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likeshine
Jan. 15th, 2010 06:11 am (UTC)

i just have to say,way to cover all your bases! i hope this works out for you!
poprock_grey
Jan. 15th, 2010 06:27 am (UTC)
Omg, wow. I actually bought that from her then fell on hard times before she had a chance to send it and asked for a refund... about 5 times... Wow..

I am so sorry that happened to you.

It took her ages to 'attempt' to send it out to me also. She also offered a free badge. I really don't think that is a wearable head at all and you should get a refund as well, if not a partial refund since I assume the tail is still usable?

She should also be paying for shipping to and from you to fix it up. She packed it wrong, not you. She should have to suffer said consequences.

However, I will say that it is good for her to attempt a fix and not just say screw it, your problem now.
roadkillonrt3
Jan. 15th, 2010 06:35 am (UTC)
the tail is a bit off too but i am more upset about the head. i saw the duct tape and didnt even want to try it on :-/
gypsywitch
Jan. 15th, 2010 06:27 am (UTC)
I want to say the price isn't too bad for a fixer-upper including a tail.. but the selling post only says it's barely used, and doesn't say anything about the actual condition. At the same time, it doesn't really look like you asked what condition it was in either, so while the seller is at fault for not including said information, I feel you shoulder some of the blame too. It's your money, be sure of what you're getting.

The shipping is just poor and inexcusable, as there should have been some attempt to protect the items in case of the box getting damaged.

I also understand wanting to be done with the situation, but I see she offered to fix it since she didn't have the money to refund, which is some compromise at least, and IMO, I would have let her try after making an agreement that if it was not in my possession again by a set time, she would give the refund.

Honestly after dealing with ebay sellers, I do not expect private sellers to conduct themselves as a business would, but I would expect a seller to attempt to correct the situation. She offered what she was able to do and you refused. File your claims and do what you need to, but this seems to me like a case of inexperience on the seller's part. To which I hope she learns something from the experience.

Either way, I'm always sad to see difficulties like this and I hope it gets worked out soon.
roadkillonrt3
Jan. 15th, 2010 06:32 am (UTC)
i know now that i shouldve asked for more pictures, but i had no reason not to believe her that it wasnt barely used. in my experience most people would not sell an item in that condition without telling the seller :-/ and yes she is offering some form of a compromise, but i feel like she could try find another way to resolve this, like fixing it up but paying for shipping both ways
(no subject) - gypsywitch - Jan. 15th, 2010 07:08 am (UTC) - Expand
(no subject) - skanrashke - Jan. 16th, 2010 04:51 am (UTC) - Expand
(no subject) - oceandezignz - Jan. 16th, 2010 05:06 am (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 16th, 2010 06:58 am (UTC) - Expand
(no subject) - hobokitten - Jan. 15th, 2010 06:33 am (UTC) - Expand
(no subject) - gypsywitch - Jan. 15th, 2010 07:03 am (UTC) - Expand
(no subject) - thaily - Jan. 15th, 2010 11:03 am (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 15th, 2010 01:04 pm (UTC) - Expand
(no subject) - kadaria - Jan. 15th, 2010 04:59 pm (UTC) - Expand
stormslegacy
Jan. 15th, 2010 06:29 am (UTC)
Ick, that looks nothing like the auction. It sounds like you're trying to work this out to a reasonable end, hopefully the seller comes to their senses and everything will work out.
suewithers
Jan. 15th, 2010 07:15 am (UTC)
If you can't get some co-operation then I'd take her to small claims. And file also for court costs, then she'll have to fly to where you are and explain why it's the way it is, why it was late ext.

If you can't afford a lawyer then look up probono work or seek out law students. Chances are if she gets a nice letter from a lawyer or soon to be lawyer she might change her mind about the refund so she won't have to face the threat of a court date.
roadkillonrt3
Jan. 15th, 2010 07:28 am (UTC)
ehhh i reallllly dont want to do anything that drastic.. especially over a fursuit :-/

unrelated, sweet icon!!! taeasgj =]
(no subject) - suewithers - Jan. 15th, 2010 08:07 am (UTC) - Expand
jakejynx
Jan. 15th, 2010 07:20 am (UTC)
Honestly, I wouldn't try to hold her responsible for the condition that the box was in upon arrival. I've had stuff arrive to people with the box completely mashed in, or soaking wet--there's nothing I can do to assure it is treated properly once it's in the post.

While I agree that the head isn't in the greatest condition, it looks like it was made for her own personal use, and not to sell. When you make a head for yourself, a lot of people kind of skimp on things, and it may not be up to commission standards. It's understandable. I kind of feel like $120 for the head and the tail is fairly reasonable for what you got. It is a used head, so you should have been aware, going into things, that there would be some wear and tear on it.
roadkillonrt3
Jan. 15th, 2010 07:27 am (UTC)
oh no, i didnt hold her responsible for the box's condition, all i said was it wasnt packed properly and either was the mask. i bought the mask knowing it was a personal suit and it was used, but like it said it was supposed to be barely used. i didnt think itd be to this extent though :-/ and feel like i should have been told what type of condition it was in. like someone pointed out before, i shouldve asked and realized that now, but from my experience most people would not sell something like this without informing the buyer. not everyone has good intentions though i guess :-/
(no subject) - oceandezignz - Jan. 15th, 2010 07:28 am (UTC) - Expand
(no subject) - nambroth - Jan. 15th, 2010 02:07 pm (UTC) - Expand
(no subject) - bloofoxtales - Jan. 15th, 2010 06:17 pm (UTC) - Expand
(no subject) - louveg - Jan. 17th, 2010 11:37 pm (UTC) - Expand
mssithy
Jan. 15th, 2010 12:03 pm (UTC)
That is such a shame :(
I got the green husky from another selling post she had up (see avatar) and I too had some initial issues about shipping. I had to specifically ask her a few times, she'd always reply immediatly but yeah, contact wasn't the best.
However, once she did send it (it was only a delay of about 2.5 weeks), she sent it Priority and in a special box. (Like one you specifically buy at the post office?) Everything was packed tightly together with the bodysuit and the padding protecting the delicate parts. Everything was also as described, freshly washed and combed etc.

Head certainly isn't the best of the best in construction but the price reflected that. Mine actually has a few strips of duct tape as well -- but more to keep the mesh from poking than as an actual way of construction. I took most of it off and it holds up very well, I have no clue why it was in in the first place. Head got squashed and bounced around and it still held up.
I had a few seams that were loose, but they were in areas that take a lot of strain (elbows, crotch). Personally I'd have checked for loose seams, but I did get this suit cheaper than the price listed in the original auction. Plus after all of the badgering I had to do I was more than happy to sew them up myself.

To me it seems as if she got over her head in 'things to do'. She wasn't ever rude to me and I could tell she had taken care to ship the suit correctly, she didn't just throw it in a box to get me to stop whining. (Mind you, mine did have to go to the Netherlands, and Customs will not accept incorrectly packed packages..heck I've seen Dutch mail not accept badly packed packages...never mind that they are often way too rough with packages themselves.)

I think she just needs to work on communication and timely shipping, and NOT taking on a ton of things at once. I do understand that crap can and will happen, but as a seller you should, in my eyes, be prepared for this and at least keep communication as good as you can.
I do hope you get a refund or can have the head fixed, because this simply isn't acceptable :( I wish you all the best!
roadkillonrt3
Jan. 15th, 2010 01:10 pm (UTC)
:-/ i tried keeping in contact with her even when i didnt know what was going on and she was never able to help me or offer any other type of resolution that would work out. its used, so like i said i expected some wear and tear... but the mask is basically falling apart and not even wearable right now. the packing of it is really what bothered me the most, if she took the time to pack it right the ear wouldnt have broke and it wouldve shown she actually cared about the mask and the situation. thank you too, and i really hope something good can come out of this
(no subject) - mssithy - Jan. 16th, 2010 10:47 am (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 16th, 2010 04:44 pm (UTC) - Expand
obsidianwolfess
Jan. 15th, 2010 02:00 pm (UTC)
I love how a teenager is supposedly paying for her grandpa's hospital bills.

All while buying a full body fursuit from someone else.

Riiiiiiiiiiiiiiiiiiiiiiiiiight.
roadkillonrt3
Jan. 15th, 2010 08:29 pm (UTC)
whoo knows
merystic
Jan. 15th, 2010 03:19 pm (UTC)
"I can't refund you because I already spent the money," is never NEVER an acceptable excuse for not giving a refund, family emergency or not. It looks to me like you're in the right and you're taking the right steps, I just really hope this works out for you! I'm sorry you and your mom had such a terrible business experience though. :C
roadkillonrt3
Jan. 15th, 2010 03:25 pm (UTC)
thank you, and yeaa my mom is pretty pissed about this whole thing.. im annoyed but yea shes been on a rampage over this ever since it didnt arrive by the end of december
dragonfoxdemon
Jan. 15th, 2010 03:29 pm (UTC)
Wow that packaging is just bad. Even used fursuit pieces should be usable unless otherwise stated.

I've done some business with her, but put her on my own avoid list. She has owed me a tail for over a year now. :/
aerospiritual
Jan. 15th, 2010 06:17 pm (UTC)
The link seems to be broken. =/

Regardless, that really, really sucks.
keaalu
Jan. 15th, 2010 06:24 pm (UTC)
The link was OK an hour or two ago, looks like it's been deleted. Damage control, maybe?
(no subject) - aerospiritual - Jan. 15th, 2010 06:27 pm (UTC) - Expand
(no subject) - roadkillonrt3 - Jan. 15th, 2010 08:22 pm (UTC) - Expand
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