I was interested in selling home made knitted scarfs and hats, eventually moving up to blankets and what have you when I get larger needles.
I've been watching on here and often I've seen in the past advice on acquiring a TOS. I must be super slow, because after an hour of searching, I could not find these comments. As I am new to selling things online like this, I wanted to set up a TOS, for both me and the customer. I want them to know whats going on as much as I would want to, and I know reading over something like that would help.
What exactly should one put in a TOS though? I'm not fully sure.
I am sorry if you'd rather I not ask this here, but I know that you guys have it down pat what to do. I saw that advice asking is still ok, but did not see an update on the profile or a mod-post on what is exactly permitted.
I did google it, by the way. Didn't come up with any kind of helpful guide or anything.
Thank you in advanced.
Edit #1 - Oh man, thank you for all the advice. I have to actually sit down and put something together, so I'll upload my idea after its finished.
I've been watching on here and often I've seen in the past advice on acquiring a TOS. I must be super slow, because after an hour of searching, I could not find these comments. As I am new to selling things online like this, I wanted to set up a TOS, for both me and the customer. I want them to know whats going on as much as I would want to, and I know reading over something like that would help.
What exactly should one put in a TOS though? I'm not fully sure.
I am sorry if you'd rather I not ask this here, but I know that you guys have it down pat what to do. I saw that advice asking is still ok, but did not see an update on the profile or a mod-post on what is exactly permitted.
I did google it, by the way. Didn't come up with any kind of helpful guide or anything.
Thank you in advanced.
Edit #1 - Oh man, thank you for all the advice. I have to actually sit down and put something together, so I'll upload my idea after its finished.
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http://muddledesigns.webs.com/ourtermsofservice.htm
I put how I can refuse service to anyone if I deem the need too, how I won't make mature rated items, how I require the person to do A,B, and C so I can do my end of the deal, that kind of thing. Mostly, how you run your business.
Ah thank you, its really good to see something down on paper like that.
I do have an additional question, coming in rather late here:
Shipping. How do you decide on shipping? I've used the calculator before and been WAAAAY off.
Even tails I pack in envelopes. The customer doesn't have to sign for them, they are cheaper for you, and are normally a couple days faster because they aren't considered a package.
I don't make much money off my things. A $20 mouse tail, I get about $3 after the materials are bought and the shipping paid for. A $10 hat I get about $2. I'm trying to keep my prices low so people will buy. Doesn't put much food on the table, but it's better than nothing. Since you're just starting, keep it low. Once you get your name out there and have constant commissions coming in, start to raise them to create more of a profit.
Just scarfs and basic hats. Boxnit, cable, the works like that. I'm working on lace stuff right now, kinda messing around with it myself.
What should be included varies depending on the service you offer, but you should include things like what payment options you will take (if you do custom work that would need such), your return policy, things like that. deadlines on custom/ordered work, Your rights as the artist, and your buyer's rights as your customers.
I make costumes and props for cosplay, so mine is a bit more inclusive, as sometimes projects can bring in a pretty high price, but I'll link here for an example, but something like
http://fs17.formsite.com/GypsyWitch/CaravanToS/index.html
I took a business class, and what I learned there was try to be as clear as possible, as your ToS can be used in court if someone feels the need to make a huge fuss about something.
How much things cost.
What the buyer actually receives (obvious but misunderstandings can arise on this)
How you want to be paid and when.
How long roughly it will take to make.
Whether or not you work out of order.
How many alterations you'll make before charging and how much.
Postage- whether or not you include insurance or offer it etc.
How long it will take you to ship something out.
Copyright and moral rights (who owns it, who can change it, whether prints can be sold etc)
Cancellation and refunds (if they cancel or you cancel).
The right to refuse a commission.
These seem to be the main issues that come up :)
Always include a clause that you can back out of a commission at any time for any unspecified reason. It'll protect you from assholes. If you did 50% of work on someone's commission, refund them 50% - shipping&cost of materials and ship the half-finished item.
For shipping, I tend to judge it on a case by case basis for unusual packages.
I'd say for the best help after the advice you currently have - Edit the post to show us what your ToS is after you write it. And then we can help with whatever holes it might have including what Thaily said - Refunding issues etc. :3