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Update Regarding Opiumrevolution

UPDATE: Issue resolved. Got my book, and some money back! Rock!

Reference entry:
community.livejournal.com/artists_beware/264018.html



Edit:
This has been going on since July 5th. I ordered a single page, single character commission, colored on July 4th. Due to Artist Alley rules at Anthrocon, I had to pay in advance, and I gave her my sketchbook, which she said would be done the next day. Since then, there have been long times without communication, and the most recent contact is below.

So, as of the moment, this issue is still not resolved. My last return of contact from the seller was September 4th, the results being:

"Hey Chester I wanna first apologize to you. My excuse for not mailing you your book or responding to your notes is honestly I took way more commissions than I could handle. Again sorry. It was not my intention to screw you over. See I took a bunch of commissions right before AC, some during AC, then still I had a couple people contact me after AC about commissions. The smart thing to do would have been to turn people away, but I still took them anyway. So that being said you can imagine I have alot of notes in my inbox to go over. PLUS also I've had a bunch of people noting me too about when their commission was going to get mailed out. That's why your notes prob got overlooked.

Well like I said I don't wanna screw anyone over. So I'll do whatever it takes to make this right. Just verify that your address is correct and I'll mail your book to you"

I responded confirming my address-And have heard nothing since. As Far as I can tell, she has been on since then, but has done no submissions. Any ideas?
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Comments

( 5 comments — Leave a comment )
(Deleted comment)
thechatterwocky
Dec. 10th, 2009 01:29 pm (UTC)
Sorry for not making the entry clear, I have edited it to provide some backstory. I've contact the seller multiple times for this information, still without any luck.
stormslegacy
Dec. 10th, 2009 04:37 pm (UTC)
I'd link them to this entry and demand a DC number. If a couple of notes don't work, do it on their shouts page or in their journal. I'm sure they'll suddenly notice then, as you can't hide comments on FA pages.

It does sound like they are a reasonable person that got in over their head but ignoring you for another three months on top of this issue is just inappropriate and unprofessional at this point--it can be scary when commissions are overdue but ignoring the customer is never the right option.

They're saying all the right things but their actions don't match their words. This makes them liars to boot =/ And sketchbooks are damn uncool to lose as they often have a lot o money's (and emotion) worth in commissions in them, even if the commissioned piece is only 5 dollars. I'd say this warning is well deserved by this point.

If they took on multiple commissions I would think you aren't the only unhappy customer--it may be worth seeking out others and getting together and doing a mass complaint. Certainly contact Anthrocon and let them know about the issue so that this person doesn't get a spot again.

This is actually why I keep a binder instead of a sketchbook myself--I can give artist's pages and not worry about the whole sketchbook running away.

(Deleted comment)
stormslegacy
Dec. 10th, 2009 08:15 pm (UTC)
Doh, I meant to say comment in the journal, because you can't delete those, but I forgot >_
wickedtoff
Dec. 11th, 2009 12:31 am (UTC)
I've purchased art from this commissioner a few times and can say, although it took a little while (I sell art as well, I know how easy it is to get backed up), but I received my art as promised and was more than happy with the result. Try contacting them again, and I agree shouts (although sometimes embarrassing for the artist) are a sure way to get their attention.

I know how life can suddenly kick you in the face, and I've gotten behind on work, too, so I empathize with them. But I also know what it's like to be the commissioner wondering if you'll ever receive your. They've had a great record in the past and great quality, so I'd give it another shot before you do anything drastic.
( 5 comments — Leave a comment )

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