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Final update:
Nica got hers today. It came in undamaged.
Like mine, instead of being sent out around or on the 11th of November, it was sent out on the 24th.

In closing, this was a long time coming, and we're just happy to have our badges, but would have preferred more honesty from Exo.

Thank you, everybody, who helped out.



Fishyboner issue fixed. I only thought Fishy was Exo because of the signature and the e-mail I was contacting him through. My most sincere apologies to Fishyboner, whom I know nothing of, but hear only wonderful things from people in this thread.

Previous entries:
http://community.livejournal.com/artists_beware/274295.html

TL;DR:
My fiancée Nica and I commissioned badges from Buttz / Astral/ Exodite back at AnthroCon 09 in early July.
For a while, Buttz was not seen online and said to be having financial and internet troubles.
Got in contact with him and had several conversations about him sending out the badges.

Current situation:

Two weeks ago, he said he sent them out first class, and therefore could not get tracking as he had promised. (This was said to Nica).
I told him that neither Nica nor I had received our badges last and this week.
Buttz said if they had not come in on the 25th, to tell him and he'd issue a refund and send the hi-res scans.
He told me he was worried because he had sent them priority.
I kept asking for the hi-res scans before the fact, so I could have a better look while I waited.
He never did e-mail me the hi-res scans, not even today. No refund was issued on the 25th when I told him.

He did, however, say he was going to send printed versions in the mail via priority on the 27th. (Today, Friday).

However...

The original came today (Friday, 27th). Damaged on the edges, but I can run it through my lamination machine to fix it up a little.
This is definitely traditional media.

Oh joy! So the mail lost it for a while and bunged it up a bit while in ship..men... wait, what?



Ok.
People.

If you are having problems keeping dates, completion, sending out mail, whatever...
We all have excuses, I understand. We have reasons, but for all that's right, be honest.
Don't lie. Don't make excuses about shipment. I can clearly read a printed shipping label. These are printed during shipment purchase.
My badge was not sent out two weeks ago.
It was sent out Tuesday.
It's not a print. Those were to be sent out today (Friday, 27th).
I also can tell it's traditional media. Little things like pressure marks, pencil marks, how the ink stands out...
How the gel-pen metallic shines...

I can only hope Nica gets hers soon too.

This was a long time coming. As much as I love his art... and his kindness of offering me 50% off my next commission...
There will be no next commission.
He's a nice guy, a pleasure to talk to, sweet and thought-out in the way he speaks.
His business handling, however, is not up to par.
Do not commission Astral Abortion / Exodite Dragon(s) /Capn Buttz unless you want to deal with issues like what I experienced. [Been corrected. He is not Fishyboner. Only thought so because of his e-mail sig]

Below are snippets of conversation and e-mail to show the date inconsistency.

Chat log from the 23rd, [ ] notes my comments:

buttz is available 2:05 pm
buttz 2:05 pm
Anything yet?
me 2:05 pm
Nope.
buttz 2:05 pm
Crap crap crap...
me 2:05 pm
Sent first class?
buttz 2:05 pm
Air priority. :/
buttz is available 2:06 pm
Available 9s ago
buttz 2:06 pm
Give me the addresses again. I want to double-check my shipping labels when I get home.
me 2:12 pm
Wait one moment...
buttz 2:12 pm
Sure thing.
me 2:12 pm
You told Nica you sent it 'regular mail.'
Not priority.
buttz 2:13 pm
Yeah. The post office. Not ups or fedex.
me 2:13 pm
You told her you could not get tracking numbers because you sent it 'regular mail.' [Nica told me first class, but I'd have to see if she still has logs to prove this]
buttz 2:14 pm
I didn't mean standard shipping. I send everything 2-3 day priority, hence the -extreme- concern I have. I don't usually buy delivery confirmation or get tracking because I've never had this problem before. [but you told me there would be tracking]
me 2:15 pm
[gave addresses again. the rest of the convorsation was us talking about how unreliable mail can be]


Our e-mails
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 66 comments — Leave a comment )
wyngaed
Nov. 29th, 2009 06:11 am (UTC)
Fishyboner isn't the same person as Exo. If this was a collab between the two I can guess the reason why it was delayed so much. I won't dredge up that drama though.

Exo is a really sweet guy, but he's been through a lot of shit, and he's not great with meeting deadlines. That said, if I had the money I'd throw it at him all the time. I love his art and he doesn't draw nearly enough.

Sorry to hear of your trouble, though.
kitefeathers
Nov. 29th, 2009 06:17 am (UTC)
I second this, Exo seems really nice in all my dealings with him, having said that ever since 'the incident' with him and fishy he's not been very active as far as I can see. I do wonder if he's ever going to come back out and be active again :< Seemed like a good guy.
(no subject) - wyngaed - Nov. 29th, 2009 06:20 am (UTC) - Expand
(no subject) - starchildebrite - Nov. 29th, 2009 06:04 pm (UTC) - Expand
(no subject) - rainbow_gash - Nov. 30th, 2009 12:24 am (UTC) - Expand
(no subject) - phoenixhart - Nov. 30th, 2009 05:54 am (UTC) - Expand
(no subject) - starchildebrite - Nov. 29th, 2009 06:00 pm (UTC) - Expand
mysterymoose
Nov. 29th, 2009 06:53 am (UTC)
I also have to say that Fishy is a TOTALLY different person than Exo.

Edited at 2009-11-29 06:56 am (UTC)
ictitherium
Nov. 29th, 2009 07:03 am (UTC)
This
(no subject) - bladespark - Nov. 29th, 2009 07:05 am (UTC) - Expand
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(no subject) - thaily - Nov. 29th, 2009 08:54 am (UTC) - Expand
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armaina
Nov. 29th, 2009 07:24 am (UTC)
Yeah I'm curious as to why Fishy's name was quoted in that email thread now, that's really troublesome because they had broken up. Fisheyboner is a totally different person (and is actually reliable), did you get an email signed by Fishy that was sent by Exo's email address because if so there is a serious problem since they broke up before AC, which means he was falsifying who was responding.
starchildebrite
Nov. 29th, 2009 05:58 pm (UTC)
Look at the e-mails, it's signed Fishyboner, so I thought it was another pseudonym of his. It is now corrected.
(no subject) - armaina - Nov. 29th, 2009 07:51 pm (UTC) - Expand
(no subject) - starchildebrite - Nov. 29th, 2009 08:38 pm (UTC) - Expand
(no subject) - starchildebrite - Nov. 29th, 2009 08:45 pm (UTC) - Expand
(no subject) - fishy_boner - Nov. 29th, 2009 08:57 pm (UTC) - Expand
(no subject) - starchildebrite - Nov. 29th, 2009 09:12 pm (UTC) - Expand
phoenixhart
Nov. 29th, 2009 10:26 am (UTC)
To be perfectly honest, though - this is why I -don't- do traditional media commissions any more. I've had too many problems with my post office not sending things out the day I've mailed them. They get lost in their office (or so they've said) or who knows what. I really don't know if that was the case here or not, but in the chance that it might be, I certainly would hate to have my name slandered over something that was out of my control.

I very much remember living in Corpus, and having the Post Office routinely hold everything for a week - outgoing and incoming. It was a royal thorn in my side.
armaina
Nov. 29th, 2009 03:41 pm (UTC)
Only the problem is Exo claimed that he mailed them on the 11th of November (2 weeks from the 25th) or somewhere around that time... if the OP is correct, which means that the date on that package wouldn't have been the 24th. Those labels are printed out the day you purchase them which means it was sent after he claimed he sent them, which means he lied about the send date. This has nothing to do with the PO holding the package.
(no subject) - starchildebrite - Nov. 29th, 2009 06:07 pm (UTC) - Expand
(no subject) - kadaria - Nov. 30th, 2009 03:21 pm (UTC) - Expand
rainbow_gash
Nov. 29th, 2009 12:04 pm (UTC)
"He's a nice guy"

You're kidding, right?
pen_umbra
Nov. 29th, 2009 06:26 pm (UTC)
They're both women, I think. Maybe he IS nicer to girls.
(no subject) - likeshine - Dec. 1st, 2009 05:40 am (UTC) - Expand
kadaria
Nov. 29th, 2009 02:28 pm (UTC)
I am seriously so sick of people blaming the postal services for their own laziness.

I agree that not every post office or postal service (because there are more than just USPS) is going to be the same everywhere. However, I worked for an internet based equestrian company out of rural PA and I shipped out thousands of dollars worth of merchandise through USPS and UPS right in "town". About 95% showed up safely at the customer's door and I was able to slap tracking, insurance and delivery confirmation on everything regardless of who was taking it. If it didn't show up, I knew where it had been lost or I could refund the customer and my company. And usually, mistakes were due to clerical errors either on our part or on the customer's part.

When I read through the IM convo, I just know this guy is giving you the run around. How can you not know how you sent the freaking mail when your post office should give you a receipt for your transaction with them (something you need to run your business anyway)? How do you send merchandise without tracking or even just delivery confirmation or insurance unless you don't care if it arrives? It's not even expensive and it should be part of the S&H that the customer pays.
phoenixhart
Nov. 29th, 2009 03:25 pm (UTC)
Well good for you - your PO was not lazy. I've lived in now /two/ towns that have a lazy post office, on two opposite ends of the country. (One in fact, in "Rural PA")

And I can't even count on my fingers anymore how often the post office hasn't /actually/ sent out letters and/or packages on the day I've mailed them. I've talked to the Postmaster about it, and he says he can't do jack.

As far as tracking goes - you know, delivery confirmation may not be too expensive, but people seem to forget that shipping on its own is expensive - and the delivery confirmation fee just turns people away even more. I only do it when it's specifically asked for, or when I have something with a worth of over $100 going out (So I know the customer can't just tell me "it didn't arrive". Had that one happen on me, too.)

I've ALSO had them deliver my packages to customers' neighbors, wrong PO boxes, and had them been returned when the address was very clearly marked.

Yes. Post Offices can and very often are at fault. Also - heaven forbid you write "Fragile" or "Do Not Bend" on an envelope. Anything that's ever had "Do Not Bend" on it that I've received has been folded in half, and some of my customers have echoed the same.

Just because you have a great PO does not mean that everyone who has problems is a liar. And especially for people who do art casually - it's usually not more than a second thought to keep your receipt. Not to mention that things get lost. :/
(no subject) - spiffystuff - Nov. 29th, 2009 04:07 pm (UTC) - Expand
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(no subject) - phoenixhart - Nov. 29th, 2009 08:51 pm (UTC) - Expand
fishy_boner
Nov. 29th, 2009 03:29 pm (UTC)
Would you mind taken my name off here.
I am not Exodite dragon, we haven't even lived/worked together for over a year.

Unlike him, I am very reliable, and I do not appreciate my name being drag around with this.

Edited at 2009-11-29 04:18 pm (UTC)
starchildebrite
Nov. 29th, 2009 05:56 pm (UTC)
I apologize. I did not know. As you can see, his e-mails had your name, so I thought, indeed, he had that name too.
(Deleted comment)
starchildebrite
Nov. 29th, 2009 06:22 pm (UTC)
Thing is, he supposedly these out two weeks or more ago. Then he claimed they got lost in the mail.

On the 23rd he asked for our addresses again.

The priority sticker says it was printed off on the 24th.
(Deleted comment)
(no subject) - starchildebrite - Nov. 29th, 2009 06:33 pm (UTC) - Expand
(Deleted comment)
(no subject) - starchildebrite - Nov. 29th, 2009 08:20 pm (UTC) - Expand
astralabortion
Dec. 2nd, 2009 02:03 am (UTC)
The Business End of Things
Some things to clarify here:

1). I would NEVER, under any circumstances, willfully impersonate Andrea Klassa. When Andrea and I were together, we purchased a pair of Sidekick handsets not thinking anything terrible would transpire in the future, and merrily attached our personal information to each other's phones. When the break-up occurred, the unit to which my name and billing information was attached utilized HER online aliases, and that is not something that I am capable of changing. It is for this reason and this reason alone that I do NOT use my phone's email feature unless it is an absolute necessity. The commissioners in question are easily two of the most impatient individuals I've done business with in the past seven years, so with little choice and a great deal of reluctance I made use of my phone's email to keep in contact as often as I could.

2). This one will be difficult for people who live through the Internet to understand - I neither dwell nor lurk online with any regularity and I have no desire to do so. Many may elect to contradict this assessment out of a petulant desire to be correct about perceived misgivings concerning my personal character and work ethic, and that is -fine-. That choice is left ENTIRELY up any individual who wishes to do so, and it does not directly or negatively impact who I am and what I do on a day-to-day basis. The point here is my life requires me to balance a full-time job, a six-course college semester and an active social life. I don't mean to be cruel or impertinent, but complaints registered in an arena I do not have access to without being tipped off by friends and peers is NOT the best forum to attract my attention.

3). Concerning people to whom I owe work - please note that there are a variety of methods you can use to contact me if you have an issue to take with the timeliness on receiving your commission. I have in the past attempted to maintain some semblance of schedule with my paid work and trades but have learned over time that set dates I cannot hold myself to because of the volaile nature of my personal life. This, by no stretch of the imagination, means that you will NOT receive your work nor that I was attempting to con anyone out of their money. To the very contrary, I pride myself on putting forth my absolute best effort on every commission I take. I am not the most talented artist on the market nor am I, as I've said, the quickest, but you are guaranteed to get my absolute BEST effort, regardless of how that manifests.

If anyone needs to get in touch with me for ANY reason whatsoever, I can be contacted by the following means.

AIM: exoditeDragons
Gmail: exodite.dragon@gmail.com

My handset has limited Internet function and a basic version of AIM, which I am usually logged into should anyone need to leave me a more immediate message that I am guaranteed to see. My email is more a hit & miss method of contact. I rarely have time enough to login and review anything between class or work.
starchildebrite
Dec. 3rd, 2009 05:27 am (UTC)
Re: The Business End of Things
1. This was my fault. Again, I thought Fishyboner was another pseudonym because of the address. This could have been explained, yes? I do admit my impatience, but I had a hard time getting hold of you. So did Nica. Our main concern was if you were alright and if you were even listening to us, your customers. We both had a sigh of relief when we saw you active on AIM in October. Also, thank you for giving me your cellphone number, as you had mine, but this was not necessary. After receiving your number, I never used it as I felt it should only be used if absolutely necessary.

2. This is fine, however, there was never any indication that it was going to be a downright chore to send out the badges. Never once were we asked to back down or give you time. We were told 'possibly' the badges would be sent out, and that you were 'busy'. We did receive news of your burdens, but if we had just been told to wait, rather than being told our badges were in the mail, a lot of this could have been avoided.

3. Perhaps priorities should be sorted. If there is no time for simple things such as answering e-mails of customers, things like commissions should be set aside, put on hiatus, and the customers better notified.

I hope the remainder of your customers are understanding if given the truth.
Re: The Business End of Things - starchildebrite - Dec. 3rd, 2009 05:30 am (UTC) - Expand
One more thing - starchildebrite - Dec. 3rd, 2009 04:02 pm (UTC) - Expand
nicanightspots
Dec. 3rd, 2009 05:36 am (UTC)
Pestering?
I don't understand how we went from not pestering into pestering you?

There was an excitement with the badges I and Star were expecting, especially with mine, considering all it needed was a lamination at the time. There appears to be conflicting words here and let me make it clear.

This was a conversation between Star and Buttz:

Star: I'm sorry for being a bit pestering with the e-mails, but again, that's my fault and my own impatience and so forth. We went searching for you. Your friends were a big help in letting us know you were ok.
Star: In depth, that was our concern first and foremost - that you were ok.
Buttz: By no means are you pestering.
Buttz: You paid me for work to be completed. You have a right to answers and I have an obligation to deliver.
Buttz: Only person who owes anyone an apology is me, to the two of you, and everyone else from AC.
Buttz: So I am sorry for the untoward span of time that has elapsed.

We were worried with the lack of responses, the unanswered notes and then delayed mailings. The excerpt above was the first since July on October 6th. Afterwards things got quiet, and i began to question professionalism. Disrespect to any costumer usually can lead to enviable distress and discourse. Which is a shame considering just how well made the badges are. Still, it doesn't excuse the tardiness nor does it excuse being lead around by false pretenses. If he had just been upfront about his delays, i probably wouldn't have been so "impatient".

In my line of work, this sort of thing would have resulted in not having a repeat visitation. Which would have also followed a complaint to management and the right course to alleviate the problem.
diadexxus
Dec. 8th, 2009 04:52 am (UTC)
I am STILL waiting for Exodite Dragon / Astral Abortion to get a hold of me.. He has BOTH my email addys and my FA. It has been over 5 MONTHS!!! He owes me an expensive refund for a commissioned he backed out of.

If anyone can Please tell him I am still waiting to hear from him, I would appreciate it.
-J

Edited at 2009-12-08 05:09 am (UTC)
starchildebrite
Dec. 8th, 2009 05:35 pm (UTC)
Look a couple posts above. He left his AIM and e-mail:

AIM: exoditeDragons
Gmail: exodite.dragon[at]gmail.com
(no subject) - diadexxus - Dec. 10th, 2009 05:58 am (UTC) - Expand
(no subject) - starchildebrite - Dec. 10th, 2009 04:32 pm (UTC) - Expand
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