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Isabella Price

On FA, where I found her: http://www.furaffinity.net/user/isabellaprice/

( Another entry about her on here, http://community.livejournal.com/artists_beware/272090.html i figure every entry counts (?) so I'm making my own entry :3 )

It all began, really, around the beginning of July, when the artists in question posted a journal saying that fursuit head bases were $35, and quoted from the journal, July 11th:  "Turnaround time is 1 week-a month. :)".  So i thought 'What a deal! And her examples are seem like good stuff too' So I inquired about shipping (to Canada, i made sure to mention this in my very first note to her), $15, great  sounds reasonable I guess, I really have no concept of these things, and she responded timely and friendly enough that I decided to continue.

From July 11th-July 21st we exchanged notes confirming details, nothing seemed amiss, she responded quickly enough, I'm a busy person so if there was a delay I never took notice.  I never bothered to set a due date at this point, as I wanted it for Halloween, and what with it being July and a turnaround quoted as of being a week to a month, I figured at very worst I'd get it late September, still plenty of time to finish my full suit.

At about this time is when my situation began to sour (now that I look back anyway, at the time I was still very optimistic), I sent payment on July 29th... and heard nothing.


August 11th I started feeling pretty anxious and noted her to confirm she had received the money, as I would assume that it would be courtesy to let people know you have their money. She noted back the same day saying she had received the payment and was working on my base. I thanked her and went about my business.

August 29th I'm told to expect pictures soon.

Same day she posts a journal with excuses as to why her commissions aren't getting done, and that "a lot of people are complaining about their commissions" ok, shes busy, ok, she said she was sorry and should have updates "for everyone" within the week.
then...nothing...

September 5th, she posted a few pictures of bases, mines not there, and through the rest of the experience sporadically posts random bits of drawn art.

September 14th figuring I had waited more than long enough, I send her an email asking for an update, to an address she advised in her journal that she checks regularly. No reply.

September 19th almost a month after I was told I "should see pictures soon" I send a note asking for an update, and bring up the fact that I want it for Halloween. I figured waiting this long, she must be done by now and might have a reason for the tardiness.

September 20th she responds saying that it will be sent by the end of September. Thats it. No apology, no excuse, just "it will be sent by the end of September" I thank her, and from here on in I am hovering anxiously over my inbox, waiting for the note saying its sent.

October 6th I send a note asking for an update as she never confirmed (or denied) that it was sent, quoting specifically the portion of her text when she said it would be sent by the end of September. I'm getting really worried, because I know things will stick in customs when they're shipped to Canada, I figured if she had sent it when she said she would, there wouldn't be a problem. (ever the optimistic I am!)

October 8th I am advised she will need 1 more week to finish, then I will get a tracking number. I'm panicking now, but still keeping my notes calm and cheerful.

October 20th, I've had just about enough, its now 2 months after i was first told to expect pictures soon, and a month since i was told it wold be sent, I send her a less cheerful note saying that I'm getting impaitent and that I expected to have it by now, and my concern that it will get stuck in customs.

She responds same day, saying she finished it last night.

October 21st she posts a journal saying shes sending everyones head bases on Monday, and will have tracking numbers. And posts a comment:  "I'm just glad everyone has a chance at having their stuff for Halloween."

I should note 2 things: she hasn't posted a single picture of any head base, despite repeated assurances she will, and she hasn't asked for a mailing address. She says (on the 21st) that she will post pictures by Friday (the 23rd) and will ask for mailing addresses then.

I note her my mailing address Sunday night (the 25th), picture still unseen and request for my address still unmade.

October 26th she posts a journal stating that the bases were sent that day priority, but she couldn't afford the extra for tracking numbers (isn't that what I paid $15 for?).  She advises me that mine is marked as "gift" to help it through customs, and that everyone should have their head (or whatever they ordered) by Wednesday.

Halloween 2009 comes and goes, I made a cute dragon costume/sweater for my 4 year old son and occasionally looked at the pile of fur for my fursuit, but since late September I haven't really touched it, since I didn't have the head and I didn't have much fur to deal with (the store ran out of what I needed when I bought it) I only have so much and i have to use it wisely. I wanted to be sure I have enough for my head before I finished.

November 5th, I received the head today. I'm more annoyed at the tracking number thing now, because the postage paid sticker says it was a little under $5 and I paid $15.

As for the product ($35), its pretty good, good quality and its pretty much what I asked for, I have some minor tweaks I'd like to make but thats on me now. I've never had a balaclava type head before, and the concept seems to work. It seems much more simplistic than I expected, and doesn't have the big grinning cheeks I had hoped for but all in all a fairly good product.

During my experience several other people were commenting on her journals asking for updates and photos as well, some sounding more annoyed than others, I have no idea if these people have received there products or not. I never personally, past the initial deciding what I'd like stage, received a note with more than a sentence reply.

I'm pretty annoyed, though I am happy to finally have what I paid for and will be using it. However at this point, if only for the shipping, I feel it is overpriced by at least $10. the customer service I received, in my honest opinion, wasn't worth the money I paid. I should have just done as a friend advised and continued attempting to make my own head. This builder needs to realize that customer service is important, even though it sounds like a big box store phrase (if you're doing business, it exists!), and kick it up about 10 notches.

Any update would have been better than the no updates and smiley emotes I received in return to my queries "soon, soon" was all I seemed to get... Even saying shes busy, some face part is done and there is xyz left, or... anything! I think I could have store bought a decent Halloween costume for the total $50 I spent on this and still have some left over to purchase materials for my own head.

Quote from her from one of her public journals: "I really need to work on using my time more wisely. ...and meeting deadlines." Yes.  Yes indeed.

I don't know what to say,  other than I'd seriously warn against using this builder, unless you have absolutely no deadline. I hope my story helps someone out, even if it is the builder herself.

Artist's beware has moved!
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Comments

( 22 comments — Leave a comment )
ryunwoofie
Nov. 6th, 2009 02:55 am (UTC)
Cuuuut pls too long stretches the page D:/
rehka
Nov. 6th, 2009 06:05 am (UTC)
I wanted to but i don't know how D: I've never posted on LJ before T.T
rehka
Nov. 6th, 2009 06:22 am (UTC)
i think i figured it out, is that better?
ryunwoofie
Nov. 6th, 2009 07:24 am (UTC)
much better yes <3 Thanku :3
And sorry to hear about the problem. At least we learned a lesson. :3
anuvia
Nov. 6th, 2009 03:00 am (UTC)
As note, I commissioned her for a foam head back in June. The amount we agree'd upon and I had paid was about $60.

After I paid, I was told it would take a few weeks at most. Six months later, I still don't have it.

I've periodically sent her messages about it, and the answer has almost always been the same.

Here was out most recent conversation:

Sent By: Anuvia On: October 7th, 2009 07:16

Hey there, just checking in again to see when that foam head/base will be finished? I commissioned it around June 19th and it's now October. That plan was to have that head in time to finish a halloween costume but it doesn't seem like that's going to happen?

I still want the head, but if you're too busy with school or life to provide it within a reasonable amount of time, I'm okay with a refund.

Let me know what's going on.




RE: Foam Head?
Sent By: IsabellaPrice On: October 8th, 2009 08:13

Hey, sorry for the delay. I haven't forgotten about it. I'm trying to finish up a bunch of fursuit orders to be sent out next week, so yours will go out then. I'll get you a tracking number when it goes out. I also ship everything 3-day priority, so you should get it quickly.


I'm getting the feeling I'm never goig to see the head or my money :/





overblood
Nov. 6th, 2009 04:48 am (UTC)
I found she did the whole thing with me until I got feed up and search for her phone number and then she started getting stuff done after I kept calling her
rehka
Nov. 6th, 2009 06:16 am (UTC)
Oh that sucks :(i would have thought she actually did what she said she would for once and sent all of them off at the same time... I wish you good luck, thats for sure!
overblood
Nov. 6th, 2009 02:54 pm (UTC)
not really alot of the times with me she told me she sent it out and then would never give me the tracking number then I call each time and find out she lied to me so I wouldn't bug her
bladespark
Nov. 21st, 2010 09:33 am (UTC)
I know this is an old post, but did you ever get your head or money back?
romani123
Nov. 6th, 2009 03:02 am (UTC)
Ah her....Yes I had commissioned her for a head in 2007 April was supposed to be done in a few months....
It took her almost a year to get it done. Didnt get it till February of 08....
She got a few calls from me I hated to call her but was concerned.
She had closed commissions for a while because of life issues.
Its not her not doing the commission, its just meeting a deadline.I was hoping she was more streamlined by now.
rehka
Nov. 6th, 2009 06:19 am (UTC)
Wow, thats crazy! I'm really kicking myself for not digging deeper about her before going in and commissioning >.< yeah, it really is the obscenely long wait times that's the killer here, the product is fine enough I guess.
overblood
Nov. 6th, 2009 04:45 am (UTC)
I actually did a trade with her for a suit and badge she like missed my deadline I gave her to get the suit finished once I finally got the suit the quality was awfull the head fell apart on me after the first time wearing it and mind you I got it delivered to a con so I worn it the day I got it well when I wrote to her complaing about it she told me I was out of luck and wouldn't fixed it and she even made the body way to big and even hot glued the zipper on and I still have yet to get my badge and it has been like 3 years and never answers back to my e-mails or my notes I made to her on fa and I know she reads them because I have it set to get a message telling me if she reads them
leahtaur
Nov. 6th, 2009 05:36 am (UTC)
I'm not a grammar nazi but that was painful, please use some punctuation next time? x_x
rehka
Nov. 6th, 2009 06:21 am (UTC)
Oh man that sucks D: I'm almost kind of curious at this point whether or not any of her suit or suit part commissioners have *ever* had a good experience with her O_o
overblood
Nov. 6th, 2009 02:56 pm (UTC)
yeh every time she post on fa open to do suits anybody that comments back interested I usally warn them to not get it from her because her work is crappy and takes for ever to get it
lupamoony
Nov. 17th, 2009 11:16 pm (UTC)
I commissioned her about the end of May when she opened for head bases. I paid right after we agreed on details and the price. I didn't give her a specific date since she said it would take a month at most to get it finished. I needed it for Halloween so I commissioned her early. After many "I'll be shipping it soon!" emails I recently got fed up with her and asked for a refund. It arrived a week later a day before Halloween. The quality is all right. It is admittedly better than I could have ever done. My only problem now is that I asked for it to be able to fit glasses underneath it. It doesn't.... now I'll pretty much be blind in suit.... I am glad to see that I'm not the only one who waited for a long time..
mactonight
Dec. 4th, 2009 03:45 am (UTC)
Another AB post? D: Fffff.

Admittedly, I do have problems meeting deadlines, but I honestly don't think my fursuits are horrible quality.

I admit that the suit I made for Overblood wasn't my best. Mostly because I was trying to work on it and he was badgering the hell out of me to get it done. It was only supposed to be a partial suit, but he somehow persuaded me to make him a FULL SUIT and a BADGE. This was YEARS ago. Not only have my fursuits improved in the last few years, I rushed his commission to get it done.

I am well aware of my deadline problem, and I'm really tired of making enemies of my customers. It's mostly due to stuff going on at home mixed with horrible computers in this house.

I'm sorry Rehka. You were so kind and patient with me and I screwed everything up.
count_ramsely
Dec. 7th, 2009 08:36 pm (UTC)
you guys are all Fucking Assholes! >=( I know Isabella Price Personally And She is Constantly Going through a lot of Family issues all the Time! Its been hard for her to get all her things done, I know because i too am waiting for two suits! But unlike all you Total Assholes who have to get together and Talk Shit about Some one you DON'T even completely know, Just to make your selves feel better, is FUCKED UP! >=( Your Stupid Fucking Posts like this make her feel even more horrible than she already does, for not having her work Done And its driven her to the point that She's just not going to take Commissions from anyone anymore! Lighten the FUCK up people! >=( This is a human Being just like your pathetic selves, your hurting! >=(
kayla_la
Dec. 10th, 2009 12:03 am (UTC)
Please do not resort to namecalling. I understand your frustration but replying in such a way will not help anyone to be more patient with your friend.
wyoon
Dec. 29th, 2009 02:54 am (UTC)
same story, still waiting. Responces back normally after a few days.
bladespark
Nov. 21st, 2010 09:34 am (UTC)
I know this is an old post, but I wanted to know if you ever got your stuff.
wyoon
Nov. 21st, 2010 10:18 am (UTC)
Yea, I did finally get "something" from her. It took nearly a year if I remember correctly. Most the same story as those above. What I got, I've seen other people get 3X better for free and within an hour. I was going to throw "it" away just to rid myself of part of the experience, But I keep it on the floor of the spare room. I walk over it and kick it around for spite.
( 22 comments — Leave a comment )

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