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Isabella Price

Update: On Friday, October 30th, I received the heads. The quality was fine, and if they weren't delivered four months past the due date, I would have been very satisfied.

I waited as long as possible to post this, but am pretty fed-up at the moment.

We had a client back in early June who wanted a fullsuit completed by MFM. Really, that was no problem, we had the fur already and the design was left pretty open, but he specifically wanted a head foamed by Isabella Price and finished by me. Isabella had opened for foam head commissions that month, so I contacted her about the commission and what the client wanted, and she agreed to go ahead and make the base. When making the request, I emphasized that I specifically needed them no later than the last week of July, because of the due date requested by the client. This was repeated twice. She assured me that it wouldn't be a problem, they only take 'a few days' to make. I paid her for it, along with two other foam bases that I wanted to experiment with later, and worked on the rest of the the client's suit. That was the second week in June, I finished the bodysuit the first week in July, and hadn't yet heard from Isabella about the heads. I sent her an e-mail just asking for a polite update and pics, if possible, but didn't hear back from her. I went ahead and did the feet, paws and tail - the suit was pretty much finished, except for the head, and pics were sent to a (at the time) very happy client. Two more weeks went by since I asked her for an update, still no contact.

Admittedly, I was getting a little nervous, she'd uploaded some other stuff, but not responded to the Note or shown any sign that they were being worked on. The deadline to receive them was only a week and a half off, I sent another message with another reminder (as politely as possible) that this head was needed for a client by the end of July, and I absolutely had to receive it so I could finish it in time. Again, no response. A few more days went by, she finally let me know that she was 'starting on them soon'. I was a little irritated, but hey she said they don't take long to make, so no big deal as long as it gets here in time, right? I sent the customer an update notifying him of the situation. A week and a half go by, she uploads more random art, I don't hear from her about the heads. Finally, the last day she'd be able to ship them for me to receive it in time, I send her a message asking if I could see some pics before she shipped the heads out (I was assuming/hoping they'd been finished and she'd just been too busy to reply). Nothing. The deadline passes, I send a very nervous message the customer letting him know what's going on, and he sounds apprehensive, but patient.

First week of August, I send her a firm message reminding her that she'd missed our agreed-upon deadline, and that I needed that head ASAP. I could wait for the two personal suit heads, but I needed this one for the client immediately. No response, the Note's not even read. ANOTHER week goes by, and I'm starting to panic, and update the customer again, and he's getting upset. I offer to start on a head for him, but he wants to hold out for hers. Since Isabella's not even reading my Notes, I send one with a blunt, attention-grabbing title to her, letting her know that I'm taking this to Artist_Beware if I don't get an update. Finally, a response. She says they're done, but there's no way to get the post office. I tell her that I will send her the money to overnight the customer's head if she can get it out the next day. I send $40. It doesn't happen, she couldn't get a ride.

Around the first week in August we had started discussing alternatives with the customer, but he wanted to hold out for the base made by Isabella. I explained to him that at this point, I'd seriously have to rush to get that head made, and I don't want to risk the quality. He's sure about it. Eventually he changed his mind and let me do it. Now, I had to rush through and make a head from scratch, even though the rest of this suit was finished over a month ago. He likes it, enjoys it at the con, but still wants the Isabella head finished.

I get back onto her about this again, and at this point, have honestly lost all patience, but am trying to remain as civil as possible. Finally, the first week in September, the foam heads are posted to her FA. I start gaining some hope that I may actually receive them. But no. To summarize all of September and now the beginning of October, the heads have been finished, but actually getting them to me has ranged from either no responses to inquiries, to 'I'll have them out tomorrow', to 'I have no boxes', to 'I have no ride.'. I've warned here in September that if this didn't get solved soon, I was taking it here.

Then I had to move, and sent her a notice of my new address. She confirms it, but they still haven't been shipped. I sent another Note yesterday asking if they'd been shipped (seeing as it's been over two months now since the original deadline), and she ignored it, but +faved new stuff a few hours ago.

I'm out over $140 from Isabella and have an (understandably) very upset customer. If necessary, I still have all the Notes, Paypal junk, etc. but really, I'd just like to receive these friggin heads. That's all.
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( 15 comments — Leave a comment )
Oct. 7th, 2009 04:08 am (UTC)
Blaughhhhh I really freaking hate it when people ignore their commissioner's notes and emails. >:[[[ Going for months without knowing is definitely the worst part. They're being paid money to do this! If you can't handle doing commissions, send a freaking refund. Sheesh. I adore Isabella, but these poor business practices have got to stop. It's not fair to the client!
Oct. 7th, 2009 05:14 am (UTC)
There is also the fact she could have had USPS or UPS (FedEx might do it too) come to her house to pick up the package for the head, she wouldn't have had to leave her house at all, if that was really an issue. :\

I'm sorry you and your customer had to deal with that. That really isn't good business practices at all.
Oct. 7th, 2009 05:26 am (UTC)
This is what makes all those "couldn't get to the post office" excuses people give such BS. Okay yes, I prefer to go and ship stuff myself, so sometimes when I don't get to the post office things will be, oh, a day or two late, but when it's been months? Just frigging schedule a pickup already!!!!
Oct. 7th, 2009 05:34 am (UTC)
I totally agree. xD
Oct. 7th, 2009 05:40 am (UTC)
A hundred times this. Also I hope your customer is pissed at her and not at you, because you're obviously doing your very best to try to keep them happy.
Oct. 7th, 2009 06:21 am (UTC)
That's messed up man. Seriously.
Oct. 7th, 2009 11:11 pm (UTC)
I'm actually still waiting on a head base from her that I commissioned back in the beginning of june. Now after seeing this, I've got this nagging suspicion that I just lost $70 D:
Oct. 8th, 2009 04:34 pm (UTC)
that's awful! not only is it aggravating, relying on her has made you look bad. I would highly recommend that next time ONLY contact with the client for things YOU will make. let the client deal with other parties under a seperate contract.
Oct. 8th, 2009 05:21 pm (UTC)
Did you at least get the money back that you sent for overnight shipping? Seriously, I would take it back from paypal if you still can.
Oct. 8th, 2009 05:35 pm (UTC)
Wow. I had inquired about a head base from her. Perhaps it was a good thing it was only an inquiry. I hope things work out for you.
Oct. 9th, 2009 12:06 am (UTC)
I know there's not much I can say to resolve this, but once again I'd like to apologize for causing all of this. All three heads are finished and packaged up. I'll arrange a ride tonight for Saturday so that I can get these to you quickly via priority shipping.

Also, I wasn't aware that shipping companies can actually pick up packages from your house. I'll have to look into that, because it can definitely come in handy.

And finally, I apologize for not reading your messages in a timely manner. I've been working on commissions that need to be shipped out, and I was just quickly jumping on and off the computer. Still not an excuse, because I could have taken time to respond, but I didn't.

I will give you a tracking number this saturday.
Oct. 25th, 2009 11:30 pm (UTC)
I've been deaing with her too since July. Its crazy, and I wish I had known about this beforehand, but I'm reserving my full opnion until after I receive my head base :/
Oct. 27th, 2009 12:26 am (UTC)
Oh... nice. Isabella and I had arranged a tail commission in spring, prior to Anthrocon 09. I'm still a) Waiting for said tail or B)hoping I can get my deposit back.
All notes were read and replied to in a timely manner but I really just gave up on this.
Jun. 14th, 2011 11:12 am (UTC)
late post is late, but did you ever get your tail?
Nov. 19th, 2013 02:58 pm (UTC)
Super late post is late: No, I never did. I kept pushing for a refund and did manage to get my deposit eventually, sometime between February or March of 2010, a year after the fact.
( 15 comments — Leave a comment )


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