Original post is here: http://community.livejournal.com/artists_beware/243254.html#cutid1
It's marked as resolved, because once she emailed me after I made that post, I thought, hey, maybe it's going to be fine now that we're in contact. Things didn't quite turn out that way. The night I posted on A_B originally, her screen name signed on MSN. The person on it claimed that he was her boyfriend, not her, then proceeded to berate me for a half hour, asking questions about the situation which the A_B post covered. I kept replying that, since he wasn't her, I couldn't comment on it, and that he should ask her for the answers or read the post.
An email to her from 5/12:
Hi hi, I was wondering since it's been a week, would you like me to mail you my old clunky digital camera I use? I mean, you can always mail it back? Actually, if you want to just mail me the book and talk about a partial refund, that's fine. What do you think? If the book was 100 drawings, and you did 30, would you be okay with sending back two thirds? So if 525 divided by thirds is 175, and I sent 300, you would send 125 back? However you want to do it. I'd prefer it if you would send the book and a check, after we've agreed upon the amount.
I didn't receive a reply, but after commenting and getting this response http://community.livejournal.com/artists_beware/243254.html?thread=6791478#t6791478 I didn't know what to think.
I gave it some more time, but I decided to take action now. I'm utterly sick of being ignored, told to wait, and assured that there will be photos soon, only to be told something happened or worse, told nothing. I suggest against commissioning Anuvia, Aphrodite, or the newly minted PudgeySabertooth on FA.
Also, I've been told by one of her commissioners who DID receive a refund that there were several other people still waiting for refunds. I would ask that anyone awaiting a refund from her come forward to comment, and, if you are in the state of California, feel free to email me at firstname.lastname@example.org. She and I are both located in the same state. I've filled out small claims court papers (I figured a 30 dollar fee is worth getting everything settled) for Riverside county, the county where she is located, and I would like to add names to the plaintiff list.
EDIT: Anuvia is currently taking action to make things right, selling things to put together a refund, and intends to get proof of the book when able. Meanwhile, I've made promises to use phone calls in a polite manner rather than emails to keep in contact with her. I'm sure both of us can hardly keep track of all the comments, and for the large part the discussion has become a debate of policy. I thought this would be interesting to read, regardless of whose argument it serves: http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec07.shtm
I don't think I'll have any hard feelings towards her after this is all over, and when she has the book I will be obliged to pay her for the work that was done, regardless of how long it took to get photos.