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Commissioner Warning

In no way, shape, or form is this entry posted with malicious intent, but merely a warning to everyone who might encounter the same thing

MyFurCreations was commissioned by BlueWinkle ( http://www.furaffinity.net/user/bluewinkle ) in Mid January.
Her completion date was set for May-July 2009 and she agreed. While I only require a 30% deposit, she left me a 50% deposit. While exchanging emails she stated she would prefer if her suit was done by the end of May as stated below:

"Ok I've decided to have you make the head by the earliest date possible, preferably for May."

For MyFurCreations, as fursuit makers, we strive to meet the expectations of the commissioners. But when we told her her completion date was for May-July of 2009, she agreed. "Preferably" means it's a guideline we will try to meet. Unfortunately, unforseen events delayed the completion of your suit. But in no way, are we past the completion deadline. Since it's June 11, 2009 we are still within the completion frame.

I have no power over how she interprets things, but I try my best to explain things as clear as possible. Somehow, she began to believe that her head would be done at the end of May. This matter could have been resolved quickly with an email if she has simply sent me an email rather then going on fabricating deadlines.

The straw that broke the camels back was very recent. A few friends and myself attended Califur 09. Every single day, I was stalked and harrassed by her. I have witnesses who will vouch for me which were there while these confrontations took place. But I would rather keep them anonymous since I am trying to keep it as professional as possible.

I would hope both, myself, and many fursuit makers out there. They would like to keep their business and personal life seperate. Which would include keeping all business inquiries to emails only. This line was crossed when she attempted multiple times to try and acquire our personal cell line by constantly badgering our friends. They have told her many times to email us for her questions and she has even gone to the point to tell one of our friends "I paid $600.00, I think that entitles me to her phone number" She was speaking about Exdra's personal cell phone line.

On the first day of Califur, she approached both myself and Exdra. She began to talk to us about her head and we immediately told her to please email us with her questions or concerns because we did not feel like ruining/wasting our con talking about business when we could be enjoying our time. I'm not sure if we did not explain it well, but day 2 and day 3 were riddled with encounters with her. Not only did we tell her to email us, but she was persistant in the fact of harrassing us non stop until finally, we told her she could either wait for her suit to be completed by the end June 12th, 2009 or she could get a refund of everything that was REFUNDABLE. She left a 50% deposit and paid the rest of the final payment which was $300.00. If she were to get a refund, she would be recieving a $300.00 refund.

At the very end of Califur, she came up to us and began to tell us she would like a refund. I agreed and then she began telling us she would like us to write what we were going to do on a mini notepad. I don't know about anyone else, but I would rather not write down a "contract" concerning a refund of $300.00 on a mini notepad. Not only is that not professional, but its not an overall good idea. We informed her she would recieve an email from us concerning her refund and what was going to happen later that night. We emailed her telling her and told her we would be able to refund her the amount of $300.00 USD by the end of June of 2009, since her deposit was not refundable. She replied telling us she was ok with that. We began moving around finances, suit schedules and such in preperation to get her refund in time by the end of the month.

We then receieve an email stating "Please disregard my last email, I would much rather have my suit." After everything she put us through, the stress, harrassing both my friends, Exdra and myself. I even heard from people who have purchased a suit from me, that she went around constantly asking people who purchased a suit from me asking where I was and wouldn't leave them alone. I believe it to be in my best interest to not continue with this transaction. I sent her an email stating that she could not simply change her mind whenever she wished when it concerned something as big as a refund. We finally told her continuing with this commission would be a mistake. Our website clearly states "We Reserve The Right To Refuse Service To Anyone" & "All Deposits Are Non Negotiable"

We sent her an email telling her she would recieve a refund in the mail by June 30th 2009. MyFurCreations considers this matter closed. This situation could have gone a lot better and we probably could have ended on a better note if she hadn't gone to such lengths to harrass myself, my friends, and people who have purchased a suit from me. This probably would have ended better, but when she chose to cross business into my personal life, that is when I drew the line.


I am posting this entry to warn anyone else who might be commissioned by her, to know exactly what we went through.

-Exdra & Dracon - MyFurCreations
http://www.myfurcreations.com

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Comments

( 11 comments — Leave a comment )
morning_dragon
Jun. 12th, 2009 07:13 am (UTC)
Sounds like an unfriendly nut job sadly. There is a big difference between trying to meet and thank or get to know the maker of your suit, and stalking them. Refund and be done with her/him. Nothing wrong with being approachable in real life or at cons because you do have to be professional, but there is a large line of stalking someone vs just trying to get to know them or talk.
maddogairpirate
Jun. 12th, 2009 11:27 am (UTC)
I always take the stance that I have no way of knowing what's claimed without something to back it up. With that in mind, let me tell you my perceptions here.

First thing, if the agreement was May-July 2009 then yes, it's within timeframe, and I don't think the commissioner can argue with that. That, however, is if as I see nothing to indicate such an agreement took place.

Second thing, I can understand if things happened as you described that you were harassed. Clearly you're not going to finish a suit while at a con. It's an unreasonable expectation. I will point out, though, that anyone can claim that many people witnessed such a thing and they remain anonymous.

Third thing, in regards to not using the mini-notepad, why not? You're not going to get such a record notarized or anything, so it doesn't matter what paper it's on. Sounds like she wanted reassurance on the terms. Honestly, a paper trail's always good. Helps to know what's going on, especially if trouble arises.

Fourth, I don't think asking for a phone number is way out of line. You do have the option to refuse such a request, mind you.

The bottom line here is that, if things happened as you described, yes, it's a definite beware and there is harassment here. However, that has yet to be determined. Evidence would be good. Otherwise, claims are rather baseless.
pretty_omi
Jun. 12th, 2009 04:27 pm (UTC)
Having to be at this same con, and listen to her, I can attest to the harassment. I told her I didn't want to hear it, as it was between herself and the company, and that's the professional way to handle it. And she'd said something about being "too stupid to realize they had a reputation" and crap about "publicly tarnishing their name so no one will buy from them!" I don't know what else she went around saying as I tried to avoid her because I didn't really want to be a part of it.
feathery
Jun. 12th, 2009 10:41 pm (UTC)
I think asking for a personal phone number is somewhat out of line. Even though cell phones are cheap and pay-as-you-go services are better than they have been, it's still an extra expense many artists and suit makers can't exactly afford. (Though I think it should be something they try for, I won't fault someone for not having it.) I remember hearing from Scully how someone who had gotten her number apparently at a con Rick Roll'd her at like 4 am.
chapperice
Jul. 23rd, 2009 09:09 am (UTC)
Though that's a bad thing, I can't deny the fact that I laughed a little about it. If I woke up to a phone call and heard that song, I would not be able to stop laughing.
isilbastet
Jun. 13th, 2009 06:51 am (UTC)
I can only agree with a request for a personal number being reasonable if the people involved are hard to get ahold of. However, this suit partnership seems quite solid, and I've heard good things about their speed of contact. So I don't see how a request for a phone number is reasonable. It seems all too personal for something that should be a -business- transaction.
life_on_m
Jun. 12th, 2009 12:40 pm (UTC)
In my experience (in completely different fields, but still working with customers with deadlines), if someone states they want something 'preferably' by a date, it's best to reply immediately and directly stating that you can not guarantee such.
(Deleted comment)
ah_anime18
Jun. 13th, 2009 08:32 pm (UTC)
Thanks for your comment :)

Yes we did tell her about the May-July Completion date and she kept assuming it was for May. I don't know if she understood it, we said it many times during the first altercation on the first day of Califur but we did say it to her.

-Dracon
petercat
Jun. 18th, 2009 12:10 am (UTC)
Well, there you go. Avoid giving an earlier date if it can be misunderstood. In fact, it might be wiser to pull a Scotty and instead quote the month after the month you're certain you can complete it (e.g., August for this case). That way they're really happy when it's done "early" and will tell all their friends about it.
tarah_rosemoon
Jun. 18th, 2009 10:31 am (UTC)
As a customer I wouldn't want someone doing that. If someone can't go to their website and read the completion date beside their name then that's the customer's problem. I had to wait a whole year for my head to be completed when it was supposed to be finished in a couple of months. I e-mailed the maker to make sure things were alright and that was it. I got my product and that's that.

People need to realize that things happen in life and be patient. If you can't take that into consideration then don't commission someone. This particular person they're talking about not only harassed them but followed me around the convention as well. She followed us out of the hotel and one of her friends put his hands on me, something that if I don't you is a big no no. I've had previous encounters with her demanding Exdra's phone number well before the completion date, I'm talking withing a few days of her sending the deposit.

tibolf
Jun. 16th, 2009 03:33 am (UTC)
Better communication builds bridges between the seller and buyer. A fursuit purchase is rather expensive and the buyer usually needs reassurance that his product is being worked on. This buyer was a little insane but if I sent someone 600 dollars and then they did not reply to me for a few weeks I would be mildly upset.
( 11 comments — Leave a comment )

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