Donatello Jameson (shadow_coon) wrote in artists_beware,
Donatello Jameson
shadow_coon
artists_beware

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Issues with Shiuk

More new information: Shiuk refunded me a lot sooner than either of us expected. This issue is hereby resolved.

New Information: Shiuk contacted me and said he would refund in full. He says he has no money at the moment and that "it will be awhile" before we receive it, but as soon as the refund is submitted and completed, I will have this entry marked as resolved (but not until then).

I absolutely hate that I have to actually make use of my membership here, but I am afraid that I've finally reached somewhat of a breaking point in my patience in regards to a particular set of commissons that has long-since been owed. What makes posting here even more disheartening is that I'm actually having to 'target' it at a rather popular artist in the furry community.

Back in early March of 2008, my fiance contacted Shiuk and, after exchanging a couple of emails, ordered two reference sheets (one was to be of his character, the other was to be mine). Payment was sent and completed on March 10, 2008. At first, contact between my fiance and the artist was reasonable and, at some point between May and July, we even got a rough W.I.P. sketch of one of the sheets.

After that, though, all we got were delays, excuses, or silence. My fiance would send emails that would take a considerable amount of time to be responded to (if they were responded to at all) and, each time there was an excuse for why the pieces weren't done (he was always either sick, out of town, at a family member's house, or something of that nature) and, according to my fiance, he even offered to throw in 'a little something extra' to make up for the wait (which I figure most artists do when they realize that they're not really performing as they should be; at this point, though, I don't give a damn about that 'extra' one bit). It eventually reached the point where my fiance would send emails and we'd just never hear anything back.

In February of this year, my fiance got tired of receiving no contact and just gave up, telling me that he wasn't even going to bother pursuing the issue anymore (he's had artists 'take the money and run' in the past and he feels that, after a certain point, it's not worth the time, effort, or stress to hunt them down to get them to do their work). At this point, I took over the task of making sure the art got done (not only wasn't I going to let my fiance just throw that kind of money down the drain, but I think it would be a bad idea to send ANY artist the message that it's okay to do nothing after receiving payment). On February 14th, I sent Shiuk the following PM over FurAffinity:

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Commission(s) Status Update - Contact Information
Sent By: Shadow_Coon On: February 14th, 2009 10:27


Howdy!

I'm Pockets' fiance (Shadow Coon) and lately he's been thinking that perhaps his emails to you and/or your emails to him in regards to a commission/some commissions he ordered around April/May last year are being bounced back or aren't getting through (he has a ***.net email address and it's not uncommon to encounter issues like that).

I wasn't certain if he'd managed to get a hold of you and provide you with any additional contact information if those errors were, in fact, occurring, so I figured I'd drop you a line just in case.

Any and all status updates in regards to the commission(s) can be sent my email address (***@***.com) in addition to Pockets' primary email address (***@***.net).

If you have any news or updates in regards to the commission, don't hesitate to drop me a line and I'll pass it along, in case he doesn't receive it!

Thank you for taking the time to read this and I hope to hear back soon! :3


-----------

Two minutes later, he responded:

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RE: Commission(s) Status Update - Contact Information
Sent By: shiuk On: February 14th, 2009 10:29


Ah ok :o

well everything should be done between next weekend and the following :o


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I was pleasantly surprised that I'd managed to get ahold of him and that he'd responded so insanely quickly. I was somewhat gloating to my fiance and suggested that maybe he'd just not gone about the right way of contacting Shiuk, to which he replied by telling me that he'd heard the same thing several of the times he'd talked with him, so I'd 'do best to not get my hopes up.' I thought he was being a bit melodramatic and awaited Shiuk uploading the picture.

In hindsight, I should have realized that there was something fishy about that promise to deliver, simply because, normally, an artist would be sending W.I.P. sketches back and forth to the commissioner to see if designs/color schemes were correct. This is something Shiuk had not been doing at all, so I really should have caught on.

As I -should have- expected, not only did 'next weekend and the following' pass, but an additional two weekends past as well. As such, on March 15th, I sent Shiuk another message:

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RE: Commission(s) Status Update - Contact Information
Sent By: Shadow_Coon On: March 15th, 2009 06:37


Howdy!

I contacted you shortly over a month ago (February 14th to be exact) in regards to the status of Pockets' commission(s) on his behalf / in order to inform you of additional contact information.

I was just noting you again to see if you had any more updates in regards to the status since a month had passed.

In any case, I hope you're doing well and that you manage to respond soonish. :3


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There was no response, so, six days later, I sent another message:

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Commissions' Statuses Update
Sent By: Shadow_Coon On: March 21st, 2009 04:13


Hello there!

I was just contacting you on behalf of Pockets to see if you had any more updates or W.I.P.s you could send us pertaining to his commissions. It's been over a month since we last heard from you in regards to the commissions' statuses (quoted below) and we're sending this message again just in case there was an issue with FA bouncing notes. We'll be sending a copy of this message to your email on the off-chance that that's what's happening. :3

I hope you're doing well and we look forward to hearing back from you soon!

Sincerely,
Shadow Coon and Pockets


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About an hour and a half later, I received a response:

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RE: Commissions' Statuses Update
Sent By: shiuk On: March 21st, 2009 05:41


I got a bit absent minded this past week, but things should be done hopefully by the end of the month :3

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Yet again, I (out of nothing less than sheer stupidity/ignorance) was appeased by this response, thanked him, and began waiting. Yet again, no uploads or contacts occurred for a month, so I contacted him again on April 21st:

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RE: Commissions' Statuses Update
Sent By: Shadow_Coon On: April 21st, 2009 06:10


Hello again!

It's been a month since I last contacted you (your reply quoted below, as per usual) and I was just contacting you on behalf of Pockets to check on the statuses of the reference sheets he commissioned of our characters awhile back. Perhaps a WIP or just a general "this is the status" description. Either is fine. :3

Your ustream reminded me that I hadn't been checking my inbox on here lately, so I did and noticed that it had been a bit since I last gave you a poke. X3

In any case, I do thank you for taking the time to read this and I hope everything is going well with you! :3

We look forward to hearing back from you soon!

Sincerely,
Pockets and Shadow Coon


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No response. I USUALLY contact a week after sending my "it's been a month since we last discussed matters" inquiry if they don't reply, but I was slacking off and ended up sending another PM on May 5th:

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Commission Statuses Updates?
Sent By: Shadow_Coon On: May 5th, 2009 06:27


Resending this message (it was originally sent two weeks ago on Tuesday, April 21st) just in case you might have missed it.

We hope to hear back from you soon.

[quoted message from April 21st]


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Again, no response, so I sent ANOTHER message (both over PM AND to his email address):

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Re: Commissions Statuses Updates
Sent By: Shadow_Coon On: May 14th, 2009 04:38


Resending this message (it was originally sent three weeks ago on Tuesday, April 21st) just in case you might have missed it.

We hope to hear back from you soon.

Note: Yes, I know I've sent these once a week since April 21st. My way of keeping in contact with artists for commission status updates involves contacting, waiting a month after receiving contact, contacting again, and, if no response comes, contacting once a week until the artist DOES respond. This shouldn't be an issue, I'd hope. :3


[quoted message from April 21st]

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Obviously I was a little annoyed/fed up from having not heard from him in almost two months, but I think I did a decent enough job not being a complete asshole about it (for some reason, my PM just seems rude to me). I think what got on my bad side was the fact that Shiuk hadn't even read the two previous PMs I had sent, despite having been rather active on FurAffinity during that time. I mean, he has enough free time to add several pieces to his favorites and add thirty-seven new submissions (which includes his seven scraps), but he can't find the time to check and respond to his private messages/email? I can occasionally be really gullible/naive, but even I'm not buying that BS. My guess is that he's just ignoring us now.

So here we are: it's May 23rd, 2009, we've been waiting over a year and two months for two reference sheets, and I've not heard from Shiuk in over two months. The thing that bugs me the most about this whole situation is that, despite our wait, Shiuk's been open for commissions the whole time. In my personal opinion, if you have a customer who's already paid up-front for their pieces sitting on the backburner for over a year, then you should either NOT be taking commissions or, at the very least, be finishing up that person's artwork FIRST.

If anyone happens to know Shiuk, is there any chance you could point him to this entry? Maybe his 'dirty laundry' hanging out will convince him to get back on track. At this point, refund is NOT an option. After waiting this long for the pieces, having our money thrown back at us would be nothing short of insulting. We'd like our art and for there to be PROPER communication between ourselves and the artist in question. I shouldn't have to hunt him down and be given excuses when what we honestly want are W.I.P. sketches (because we'd like to be able to have a say in something we paid for before it's just tossed to us). This transaction should have taken a few months at most; not over a year.

There you have it. For commissioners, consider this somewhat of a warning. For artists, consider this an example of what NOT to do. If your commissioner is the one having to contact YOU all of the time, you're doing something wrong (unless the commissioner is hounding you once a day, in which case you needn't feel guilty).

*Disclaimer: I apologize for the overuse of commas and for not tagging this entry with artist-shiuk (it wouldn't let me tag for some reason. xD)

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