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Bad experience with an artist

Let me start out by saying that my story will be very tl;dr.  So for those who don't want to sit through my rambling of how upset I am with this artist, let me simply state that you should not do business with this girl named "Daro", she will not send you stuff that you pay her to make for you.

On the Friday of MFF 2008 I commissioned Daro to make me a conbadge of my character, which ran me $20 if I remember correctly.  My character's name is "Luke," but I had not told her that, so on the badge she put the name on my MFF badge which was "InfinityFire."  I got the badge on Saturday, and was extremely happy with the art of my character that she had made for me.  So what's the problem, you may be asking?

Well, I didn't realize it until after I had left Artist's Alley that she had spelled my name wrong.  She had left out the third "i" in InfinityFire, thus the name on the badge read, "InfintyFire."  I went back to the Alley Saturday afternoon to try and find her to show her the mistake, but she had already left and somebody else had taken her table.  So, skip to Sunday and I find her in the Alley.  I show her the mistake, and she apologised up and down, saying that she "was very tired last night" and told me she would fix the badge.  She told me she could rewrite the name, cut out the laminated art, and relaminate the right name on top of the picture and ship me the badge.  All I had to do was e-mail her my shipping address.

So MFF comes to an end, and I get back home, ready to send her my shipping address to get my badge with the awesome character art on it.  This is when I encounter my next problem.  Daro only wrote down her e-mail address on the back of the badge.  Which she still has.  She can't contact me because she never asked for my e-mail address.  I frantically search for her online, on Fur Affinity, doing Google searches for her name, but I get no leads.

I reach out to the Midwest Furries community at www.midwestfurries.com (a website at which I am on staff as a Moderator), and ask the furs in the chatroom there if they could help me find Daro.  Thankfully, someone finds an individual called jerritfox here on livejournal in which he mentions Daro in one of his journal entries.  I message jerritfox asking if he knows Daro and if so, if I could have her e-mail address.  He respoded saying that he does know Daro and he gives me her e-mail address.

Great!  I can now contact Daro!  I send her an e-mail with my shipping address, saying she can ship the badge at her convenience, because I want to be polite to her.  I get no reply from Daro.  Eight days later, I send her another e-mail asking if she has sent the badge yet.  Two days after I send this, she replies saying she was sorry for not responding because she had a family emergency, and had lost her job.  She asks me to send her my mailing address again because she may have lost it the first time.  I wish her well and send her the address again.  Hopefully this second reminder that she still has the badge I paid for will motivate her to send it to me.

Nope.  No badge yet.  Two weeks later I ask again if she can ship the badge to me because I would like to have it for this large furmeet I'm going to in about a month.  But I get no reply from Daro and the badge doesn't come.

A month later I ask a fourth time for the badge, this time saying I hope I can have it in time for FCN in two months.  And just like before, Daro does not respond and I go to the con without my character badge.

The last time I contacted Daro was a week ago.  I did not ask about the badge; I simply asked if she were still around, and to please reply to me.  I said if she could not, then I would look for her at AC or MFF, if she will attend either of those cons.  She hasn't replied to me yet.

So that is the story of my experience with Daro.  A lot of rambling over artwork I paid only $20 for, I know, but I really liked the art and I feel ripped off for not getting what I paid for.  If anyone reading this knows Daro, please tell her that I want her to contact me (my e-mail address is bluedragon407@hotmail.com).  For those of you who do not know Daro, do not do business with her if you meet her.  And if you do decide to do business with her, make sure you get what you pay for from her before she leaves whatever con you go to, because I doubt you'll get it from her through the mail.

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( 41 comments — Leave a comment )
May. 19th, 2009 12:57 pm (UTC)
To be fair I don't think there's enough evidence of her avoiding you to warrant such anger against her. I certainly understand it's frustrating that you haven't gotten your badge, but bear in mind that she did draw it with no issues, she did apologise and offer to fix it.. and although you then lost contact, this wasn't really her fault. It happens.

The fact she hasn't responded to your emails may mean that she has dropped off the internet for the time being, possibly to deal with the issues she mentioned. Again, it happens. If she had consistently replied with false promises I could understand the anger, but since she has not responded at all you have to consider that she just may not be around. I would not consider your badge a lost cause yet, and I think you are being a little harsh in warning everybody against ever commissioning her.
May. 19th, 2009 02:40 pm (UTC)

never had any issues with daro whatsoever.

if i see her this weekend, i'll tell her to look for this entry.
May. 19th, 2009 03:26 pm (UTC)
This may sound bias as I'm a commissioner myself, but it seems like you're being just a tad hard on her. I know that I've had to put my own commissions on hold due to a bad family issue that has just happened. It seems like she was genuine in getting the badge to you, also. I hope this doesn't come off as rude; I just feel kind of bad for her if she is going through hard times.
(Deleted comment)
May. 19th, 2009 06:28 pm (UTC)
I don't think asking someone once a week is too much.
(no subject) - pkbitchgirl - May. 22nd, 2009 12:27 am (UTC) - Expand
(no subject) - whitewashsunset - May. 20th, 2009 12:12 am (UTC) - Expand
(no subject) - artistkata - May. 20th, 2009 12:18 am (UTC) - Expand
(no subject) - infinityfire - May. 20th, 2009 01:15 am (UTC) - Expand
May. 19th, 2009 05:15 pm (UTC)
Hmm, it looks to me that if she hasn't replied since she told you she lost her job that perhaps she no longer has internet as a way to save money. After all, when you find yourself without an income, internet kind of takes a back seat to eating and ya know... the more important things.

I agree that you should still get what you paid for, regardless of how much. But maybe you should be a little more patient until things smooth out for her and she can get in contact with you. But i agree with a couple others, this doesn't really sound like a beware. Things went smoothly until she hit some personal trouble.
May. 19th, 2009 05:39 pm (UTC)
having lost my home and job before, i kind of side with the artist.
she may not even have the internet, dude.
May. 20th, 2009 01:00 am (UTC)
(no subject) - chapperice - Jul. 22nd, 2009 02:12 am (UTC) - Expand
(no subject) - pinstripedtiger - May. 1st, 2012 05:45 pm (UTC) - Expand
May. 19th, 2009 05:49 pm (UTC)
Look for her at AC or MFF-- assuming she can afford to go to these and her family emergency is over with, and if you don't find her there, come back and post about how she doesn't keep contact with you.

I agree you should get your badge, definitely..

But if something happened in my family-- say a close relative died or something, I would turn my PC off for a good, long time. It's not great business, but we're all people. I can't even say I'd guarantee a journal entry saying where I went..

Others have expressed the possibility that Daro might not have internet. This is likely.

I'd give it a little more time before writing her off as inexcusably bad to commission.
May. 19th, 2009 06:29 pm (UTC)
I should just mention that if you told her to send the badge at her convenience and then e-mailed her -eight days later- to go, 'did you send the badge yet' is a little pushy imho.

If someone says oh, mail this at your convenience then eight days might just go by before I'm able to make it to the PO. Even though I live close by the PO has weird hours and I'm not always able to make it.

Plus, dude, it's just a badge. I know it's not good business practice to like, skate out on your customers, but if she had a life issue, let it go for now. A badge cost you what, $15? $20? Yikes. If it was a $150 comic spread I can understand but it's like, eh, if she had some family emergencies and a job being lost I can wait.

I commissioned someone for a badge like 4 months ago (from teenycom) and have not heard hide nor hair from her about it. Frankly I don't really care if I get it or not. It just isn't worth worrying about right this instant.

I would not recommend that you say 'oh don't commission her'-- give her a chance. :(
May. 19th, 2009 06:32 pm (UTC)
Yyyyeah if I had lost my job and had a family emergency, a $20 badge would not be on top of my list of priorities, and I do take even the smallest of commissions very seriously. In her position "at your convenience" is obviously not within 10 days!
I know it's a pain to have to wait for your commissioned work, but cut the woman some slack.
May. 19th, 2009 07:03 pm (UTC)
I was rude in saying "don't commission her", thinking that the way things turned out between her and I was enough to warrant that, I understand. I wish I had not included the last two sentences of my entry. I fucked up, and I apologize.
May. 19th, 2009 07:16 pm (UTC)
I'll talk to her, I'm close friends with the artist. She's been in a hell of a situation lately, none of it good. And while I understand your frustration she's not been online for ages due to a lot of stuff. Namely she feels a lot of negative stuff is being thrown at her via the internet.

If you still can't get a hold of her, note me and I'll try to help you out. If nothing else I can offer you a replacement badge on her behalf.
(Deleted comment)
May. 19th, 2009 08:13 pm (UTC)
lol I agree with this. The badge was already practically done, the "fix" is so incredibly minor it would take like 5 minutes. Regardless of life issues that badge should have been in the mail as soon as she got home from the con!

As an artist I understand what a pain procrastination can be or artist block and stuff. But this is just text. The art is already done. There really isn't an excuse for the commissioner not getting the badge for several months.
(no subject) - onesteptwo - May. 19th, 2009 08:51 pm (UTC) - Expand
(no subject) - tacet - May. 19th, 2009 09:02 pm (UTC) - Expand
(no subject) - onesteptwo - May. 19th, 2009 10:55 pm (UTC) - Expand
maybe a week to handle her family emergency - thaily - May. 19th, 2009 09:06 pm (UTC) - Expand
Re: maybe a week to handle her family emergency - eonii - May. 20th, 2009 04:12 pm (UTC) - Expand
(Deleted comment)
(no subject) - onesteptwo - May. 19th, 2009 11:42 pm (UTC) - Expand
(no subject) - eonii - May. 20th, 2009 04:20 pm (UTC) - Expand
( 41 comments — Leave a comment )


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