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Black-Rat / Keanon Woods

EDIT:
Artwork received. Artist was apparently out of town for most of the month, and only just got access to their computer. Not the best communication about that by any means, but the artwork looks great and I'm very happy with it. Paypal dispute cancelled.

Thank you to everyone for their comments and suggestions up to this point. Very much appreciated.

So I'd commissioned Black-Rat for a tf comic, and paid them half up front, with the second half to be paid upon the artist finishing. A few days short of a month ago he emailed me saying that he was done and would email me the artwork upon receipt of the remainder of payment. I paid the rest that day, and now a month later I still don't have anything.

At first it was a case of 'wow that was quick, I'm away from home for Easter, but I'll be home on Sunday and will email them then' and then a week or two later it changed to a case of 'I haven't forgot but dealing with family drama'. Nothing else since then, and I'm out a chunk of cash, and having to file a paypal dispute to at least preserve the option of getting back the second half of payment if they completely flake out on me.

Does anyone know if he's having issues offline, or has anyone had trouble with him in the past? I never had a sense of them being anything but good with commissions, albeit perhaps taking a while to finish a project, but I've gotten two different excuses now, and if as he said he's finished with the artwork, how hard is it to just email it to me.

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Comments

( 8 comments — Leave a comment )
mialattia
May. 6th, 2009 11:48 pm (UTC)
In the future, perhaps request very low-rez thumbnails of the completed images as proof, THEN send payment.

I don't know anything about the artist, though.
qzurr
May. 7th, 2009 02:05 pm (UTC)
Black rat is an popular artist in comic or cartoon style.
wolfmare
May. 7th, 2009 12:25 am (UTC)
I have to agree with the other comment... Get proof first, then pay. And RL stuff or no, it usually takes longer to type out an email then to attach and email a picture. My opinion, you've been had :(
maddogairpirate
May. 7th, 2009 12:49 am (UTC)
I think it more likely he did the work than he didn't, but one thing I can tell you is that, family drama or not, it doesn't take a lot of time to send the images in e-mail. That definitely reflects poorly on the artist.
gumdropbones
May. 7th, 2009 03:30 am (UTC)
i can't help but wonder if you'd asked for preview images of the commission during this fiasco.
werewolfofwater
May. 7th, 2009 04:10 am (UTC)
If the agreement was that you pay the second half upon completion, then he should have sent them to you before expecting you to pay the second half.
spiffystuff
May. 7th, 2009 04:54 pm (UTC)
Not necessarily... in fact, I think it's standard to only send the high-res versions (or originals, or whatever) after payment in full.

However, it's also standard to show SOME proof of completion, ie, send a low-res version or one with a big mark over it, so the buyer knows you aren't BSing them.

I don't know much about the artist. I guess sometimes scanning images can be a bit of a pain - especially if the images are large and need to be scanned in pieces, put together, cleaned up... but really there's no call for such a delay.
stormslegacy
May. 7th, 2009 09:27 pm (UTC)
Sometimes paypal disputes give people the kick in the butt they need to get things done or contact you. It's possible that it IS done but isn't scanned yet or whatever. Is it possible he sent it by snail mail?

I once brought a package with a bunch to send, didn't realize it fell behind something and found it weeks later. I totally didn't realize it hadn't been sent and was a 100% honest mistake. I emailed, and thankfully the buyer was very sweet about it. I can "disappear" from online communities from time to time wen I get busy and can totally see being in a similar situation.

The time between a paypal dispute, claim and resolution is plenty of time to make things right, so i'd file right now if you haven't already. Don't sit on that.
( 8 comments — Leave a comment )

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