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Client Concern: SlvrWlf/Lightish

I recently did business with the user SlvrWlf or "Lightish" for some emergency commissions because my equipment was failing. I put up an opening for about 5 users and he was one of them.

The other day he messaged me with a story about how he assumed his piece was stolen with my art bag and wasn't going to get it. The journal he was regarding clearly stated who was not going to receive their pieces and his name was not one of them. I cleared up with him that nothing had happened to his piece and it was still in my queue (which has ALWAYS been publicly visible at this point... Though his user has been removed from my list at the current time) to which he disregarded and still further requested a refund.
Edit: Just to state the work had only been completed to a sketch thus far, but work had been done on the piece.

I was short on cash to start with (hence why I opened for the commissions) so a refund at this moment is more than difficult, it will happen but I wanted to prevent other artists from having to deal with this.
*In short, SlvrWlf has recalled his commission for no reason and requested a refund under conditions which do not require one.
* He has continued to note me on FA stating that I have "refused to communicate" during a 4 month period when there is obvious proof stating I updated him a month ago on his page.
His messages have undertones of a very rude attitude.

"I do hope other artists at least give more frequent updates instead of hearing nothing really for 4 months.

"The journal that you're regarding for the lost art bag had two users listed for whose pieces were lost, and yours wasn't on there, and never was."
But you said 6 original pieces were lost, mention 2 names, and what am I to expect after hearing nothing from you for 4 months except when I message you, and still get nothing? There are 4 missing names you don't mention, and since you give no updates, what am I to expect? You can't pin me down as a liar when I did not lie when you refuse to communicate.

I was worried about finally buying a commission from someone and end up with an artist such as yourself.
"

My last message I sent out clarified that if no response is given when the payment is transferred than he will have accepted a 50% refund with the art as is via tacit agreement. His response was very rude.
"I have a job and better things to do than check Fur Affinity every single day to check your messages, don't send me any 'reminders'.

Scan and show me the piece and what you've already done, just email me a digital copy, then I'll make a decision as to whether to take the 50% or 100% refund."


Which totally contradicts his original note when requesting the refund, stating he lost his job.
"Being that normally I wouldn't say anything, when I commished you I still had a job, and a couple weeks after I lost it, and money is horribly tight for me. If I'm not getting that commission piece anytime soon, I would like a refund to my paypal please. thanks"


I set terms that he can accept a 100% refund without seeing the sketch, and a 50% refund if he chooses the sketch.
He responds with:

"If im going to accept a sketch, I want to know if its an actual sketch or stick figures. You need to show me a watermarked image to see if its worth half a refund or not. You also have no right to make a profit off my character.

Also, there is no 'final result' unless you actually finish the piece, which is still an option if it can be finished by May 10."


He did not have a deadline originally, and this is for sure a bad call due to bad attitude on his part. I received two parts to his note, the second of which consisted of:
"better idea. go ahead and finish the commission, no refund, and mail me the finished piece. forget all of this happened. I don't have time for this."

And my final response to him stated that I will not abide by his "March 10th" deadline as I do not accept deadlines through coercion, also stating I will finish the image based on terms previously set for the image. I also mentioned that any hostile response after this point will be enough for me to warrant closure of business with him.

In closing: SlvrWlf has decided to follow through with his commission because he "doesn't have the time to deal with this". I strongly urge caution when considering a transaction with this user, once I have completed ours he will be on my blacklist.

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Comments

( 63 comments — Leave a comment )
maddogairpirate
Apr. 12th, 2009 09:14 pm (UTC)
If you completed the work (or even started it and it's within either six months or a smaller agreed-upon timeframe) then a refund doesn't make sense. You did the work or were in the process of doing so.

Provided I'm not missing something, I agree. He should get the work he paid for but not a refund.
kappyjeanne
Apr. 12th, 2009 11:18 pm (UTC)
I have started the work, not completed. The queue is probably nearing only a month or so at this point, so easily within 6 months time.
(no subject) - kappyjeanne - Apr. 16th, 2009 01:12 am (UTC) - Expand
(no subject) - maddogairpirate - Apr. 16th, 2009 01:39 am (UTC) - Expand
thaily
Apr. 12th, 2009 09:25 pm (UTC)
Sounds like he's just looking for an excuse to want a refund rather than be up front about his real reasons for wanting his money back. If you have completed a part of the commission you should only refund a part of the money and send him the work as-is (scan if he wants his shipping money back also).
thaily
Apr. 12th, 2009 09:27 pm (UTC)
Sorry to hear your art bag got stolen by the way, I once had a coat stolen that held a pocket sketchbook. Honestly the loss of the sketches was worse than any monetary damages :/
(no subject) - kappyjeanne - Apr. 12th, 2009 11:17 pm (UTC) - Expand
(no subject) - lastres0rt - Apr. 13th, 2009 02:07 am (UTC) - Expand
(no subject) - kappyjeanne - Apr. 13th, 2009 02:14 am (UTC) - Expand
(no subject) - bladespark - Apr. 13th, 2009 07:42 am (UTC) - Expand
(no subject) - thaily - Apr. 13th, 2009 07:37 am (UTC) - Expand
(no subject) - onesteptwo - Apr. 13th, 2009 02:50 pm (UTC) - Expand
(no subject) - kappyjeanne - Apr. 13th, 2009 02:54 pm (UTC) - Expand
(no subject) - onesteptwo - Apr. 13th, 2009 06:32 pm (UTC) - Expand
(no subject) - thaily - Apr. 13th, 2009 06:47 pm (UTC) - Expand
feather_dancer
Apr. 12th, 2009 09:46 pm (UTC)
Did you confirm with him that his art was not stolen? Just in case of a misread and all which is easy to do and it's better to be absolutely sure.

I would certainly ask why he does want a refund too if possible, not to get bolshy on your part but can simply say, for future reference so I can improve any aspects of the transaction that caused disappointment (and thus presumbly the cause behind the refund demand). Just seems very strange and not the real reason to me. Course if it's been started then seems wants his money and the art if you've shown him it already.

Edited at 2009-04-12 09:48 pm (UTC)
kappyjeanne
Apr. 12th, 2009 11:19 pm (UTC)
I did confirm with him the work wasn't stolen, as I also provided references to where it stated his work was safe and still in the queue. He claimed "My queue was too many journals back" (when the link is permanently glued to my profile) and further insisted for a refund.
(no subject) - feather_dancer - Apr. 13th, 2009 07:55 am (UTC) - Expand
(no subject) - kappyjeanne - Apr. 16th, 2009 01:13 am (UTC) - Expand
(no subject) - feather_dancer - Apr. 16th, 2009 08:14 am (UTC) - Expand
(no subject) - kappyjeanne - Apr. 16th, 2009 03:25 pm (UTC) - Expand
(no subject) - feather_dancer - Apr. 16th, 2009 03:37 pm (UTC) - Expand
growly
Apr. 12th, 2009 10:10 pm (UTC)
Could sell the piece if he doesn't want it. And the thought of his character being sold in a picture to someone else might be enough to make him change his mind, too.
warsawkook
Apr. 13th, 2009 11:07 am (UTC)
SO seconding this.
(no subject) - kappyjeanne - Apr. 13th, 2009 02:58 pm (UTC) - Expand
(no subject) - thedancingemu - Apr. 13th, 2009 05:51 pm (UTC) - Expand
(no subject) - minimalismo - Apr. 13th, 2009 09:55 pm (UTC) - Expand
(no subject) - thedancingemu - Apr. 14th, 2009 12:28 am (UTC) - Expand
(no subject) - minimalismo - Apr. 15th, 2009 05:57 pm (UTC) - Expand
(no subject) - kappyjeanne - Apr. 13th, 2009 03:00 pm (UTC) - Expand
(no subject) - thaily - Apr. 13th, 2009 06:48 pm (UTC) - Expand
(no subject) - kappyjeanne - Apr. 16th, 2009 01:14 am (UTC) - Expand
(no subject) - kappyjeanne - Apr. 17th, 2009 02:29 pm (UTC) - Expand
(no subject) - growly - Apr. 17th, 2009 04:34 pm (UTC) - Expand
(no subject) - stormslegacy - Apr. 17th, 2009 06:54 pm (UTC) - Expand
mpanther
Apr. 13th, 2009 03:04 am (UTC)
If he has paid for your work, and you do the work.
he gets the work, not a refund.

unless You decide to let him out.
not because he wants one.

>^..^<
.
hollso
Apr. 13th, 2009 10:29 am (UTC)
"But you said 6 original pieces were lost, mention 2 names, and what am I to expect after hearing nothing from you for 4 months except when I message you, and still get nothing? There are 4 missing names you don't mention..."

Whoa, that seems a very selfish comment. Those missing pieces are non of his business, especially if his picture isn't one of them.
It doesn't sound like he even wants the picture any more, but is not capable of admitting this in a reasonable way.
Good luck :(
kappyjeanne
Apr. 13th, 2009 01:28 pm (UTC)
Reasonable seems to be significantly too far off of this guy's attitude for him to pull off or even act.
Selfish would be an understatement.

Thank you.
fiercereaper
Apr. 13th, 2009 01:06 pm (UTC)
I'd either not give him a refund since you have already started the piece(and his attitude is looousy) or only return it in part + the unfinished artwork as others have said.
fiercereaper
Apr. 13th, 2009 01:07 pm (UTC)
PS: I'd personally tell him tough nuts, keep the money and finish the art.
(no subject) - kappyjeanne - Apr. 13th, 2009 02:52 pm (UTC) - Expand
(no subject) - fiercereaper - Apr. 13th, 2009 02:54 pm (UTC) - Expand
(no subject) - kappyjeanne - Apr. 15th, 2009 04:19 pm (UTC) - Expand
(no subject) - fiercereaper - Apr. 16th, 2009 01:16 am (UTC) - Expand
(no subject) - kappyjeanne - Apr. 16th, 2009 01:18 am (UTC) - Expand
(no subject) - fiercereaper - Apr. 16th, 2009 01:23 am (UTC) - Expand
(no subject) - kayla_la - Apr. 16th, 2009 07:48 am (UTC) - Expand
(no subject) - kappyjeanne - Apr. 16th, 2009 03:31 pm (UTC) - Expand
(no subject) - kayla_la - Apr. 16th, 2009 07:03 pm (UTC) - Expand
(no subject) - kappyjeanne - Apr. 17th, 2009 02:29 pm (UTC) - Expand
(no subject) - fiercereaper - Apr. 24th, 2009 06:21 am (UTC) - Expand
(no subject) - fiercereaper - Apr. 16th, 2009 01:24 am (UTC) - Expand
(no subject) - minimalismo - Apr. 13th, 2009 09:55 pm (UTC) - Expand
minimalismo
Apr. 13th, 2009 09:54 pm (UTC)
When I do commissions, I take half up front and make sure the customer knows that it is not refundable under any circumstances. This is because of the prep work and time it takes to be open for commissions. It also accounts for high-maintenance customers. I only give refunds under the most dire of circumstances, like if the person is ill and needs cancer treatment or something. Haw.
rusti_knight
Apr. 15th, 2009 05:37 pm (UTC)
This is also what I do (although I don't take furry commissions much anymore). 50% up front, entirely non-refundable. Too many people want to back out after you've already started for it to be any other way.
(no subject) - minimalismo - Apr. 15th, 2009 05:57 pm (UTC) - Expand
stormslegacy
Apr. 16th, 2009 06:52 pm (UTC)
Sorry you had to go through it. Honestly, because you opened it to 3 offer and really shouldn't go back on them:

Tell him that either he accepts a full refund WITHOUT seeing the sketch--sketch is sold to a 3rd party, OR he gets half a refund and a copy of the sketch. He doesn't get to decide if it's "good enough."

kappyjeanne
Apr. 16th, 2009 06:53 pm (UTC)
Thank-you! This is a resolution I was looking for, something where I wouldn't be "letting him decide" and still abiding by the options I gave him!
(no subject) - stormslegacy - Apr. 16th, 2009 07:03 pm (UTC) - Expand
(no subject) - stormslegacy - Apr. 16th, 2009 07:05 pm (UTC) - Expand
(no subject) - kappyjeanne - Apr. 17th, 2009 02:27 pm (UTC) - Expand
(no subject) - stormslegacy - Apr. 17th, 2009 06:50 pm (UTC) - Expand
minimalismo
Apr. 22nd, 2009 03:54 am (UTC)
Unless he has a legal copyright on his character and you sign a contract with him with lawyers... uh yeah, you can sell prints of your work featuring his character anytime you want!
( 63 comments — Leave a comment )

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