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Vistaprint warning

I keep seeing people order from this site without knowing their reputation, so here it is.

Vistaprint hooks a lot of people with "free" cards, but make you pay to upload images or even preview the card. But worse still, a lot of Vistaprint customers have found that VP will withdraw about $14.95/£9,95 from your bank account/credit card at least once a month after your purchase if you don't uncheck one of the dozens of checkboxes the site throws at you. Some people have been charged hundreds of pounds/dollars for their "free" cards.
If you complain about it they'll give you a phone number to call, in the US. And even then they're impossible to actually contact. The few people who do get through were promised a refund and received nothing. Many credit card companies and banks go "Uhm, durrr!" so you won't get your money back.

My suggestion is to pay a little more with a different printer and avoid getting scammed.

I have personal experiences with http://www.moo.com/ for example; their print quality is good, the paper is good, it comes in a little box to keep your cards in and shipping is fast.
Also, you can give each business card a different print on the backside if you like which artists can use as a little portable mini-portfolio.

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Comments

( 30 comments — Leave a comment )
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warsawkook
Dec. 28th, 2008 05:41 pm (UTC)
I placed an order for business cards from VP - checked all my spelling twice over, even had a coworker look it over just to make sure I hadn't effed up. Then when I get the cards, there's a typo. I tried contacting customer support in every way shape and form and got jack all. (Thankfully these were more of PERSONAL cards than they were BUSINESS cards and I'm a known goofball by nature, so whenever I hand one out I always joke "Find the typo and win a prize!" :P )

I WAS observant enough to get myself OUT of that "VP Club" before they billed me for any of that bullcrap, but really? I bet they do this typo kinda shit on purpose just so you go on and place a second order. There's ALWAYS the chance that it WAS error on my part, but really - I was SO critical of checking my spelling that I honestly doubt it.

Not to mention how many soliciting EMails they send out once you HAVE ordered - it's at least one a day. Unsubscribe from that forthwith or have your mailbox flooded.

On the UPSIDE - the cards did come pretty quick, they're all printed and cropped nicely (vibrant colors and no fading or white stripes), and they're pretty decent as far as free "just pay shipping" cards go.
starcharmer
Dec. 28th, 2008 05:43 pm (UTC)
That is really cool that you can get different prints on each card back. :O If I ever get business cards, I'll check that place out.
Thanks for the recommendation!
allytha
Dec. 28th, 2008 05:50 pm (UTC)
I have had nothing but good experiences with overnightprints.com, reasonable prices and the quality is very nice. Though I have to say, I love that moo.com will let you use multiple designs in one order.
skulldog
Dec. 28th, 2008 05:55 pm (UTC)
THIS. I've used Overnight for about six years now, and they rock. No issues, easy to get in touch with help should you need it. I also give them a big thumbs up.
lastres0rt
Dec. 28th, 2008 05:54 pm (UTC)
I want to go on record as saying I also love MOO Minicards. Love the crap out of 'em.

I've ordered three times from the blokes (Two packs of minicards and the 3 for 2 Sticker deal they had a few months ago) and I've been nothing but pleased with the results. They are a little pricier from the whole "They're shipped out of England" thing, but they're heaps above anything you'd find elsewhere, especially for the whole "each card can be different" facet of them.

Even made a little fanpage for the folks.

Not the first time I've heard of Vistaprint on here, so I'm not surprised, and all the more reason to stick with a reputable company like Moo.
idess
Dec. 28th, 2008 06:15 pm (UTC)
I ordered cards from VistaPrint, but I havn't recieved them yet (this was recently). I wasn't 'silly' enough to order the 'free' ones because I figured they weren't gunna be free anyway. I hope I don't get this membership crap you're talking about e.e Makes me nervous.
But that place does throw so many stupid offers at you to get you to pay more, it's really sad. Moo's prices were a little much but I'll definately go somewhere else next time I want cards done.
albinowolf
Dec. 28th, 2008 09:34 pm (UTC)
Just make sure you check your card statement thoroughly every month. They try to slip it in there. Some people have had it show up as a vacation rewards program that they unknowingly forgot to uncheck the box for.
dripbat
Dec. 28th, 2008 06:25 pm (UTC)
I have to agree on Moo being awesome!! :) Their cards are sooo cute, and the little boxes they come in! Yay! ^^
joecifur
Dec. 28th, 2008 06:30 pm (UTC)
yep -- i dodged any problems with vistaprint, but they will sure spam the ever-living shit out of you no matter how hard you try to filter them or get off their lists! pretty lame quality, too; you get what you pay for.

two friends of mine both had charges put on their accounts monthly just as you mention, though.

and thirding or fourthing how absolutely AMAZING moo.com is. great and responsive customer service too!
(no subject) - fenris_lorsrai - Dec. 28th, 2008 06:35 pm (UTC) - Expand
twospotz
Dec. 28th, 2008 06:38 pm (UTC)
well, living here in Sweden I've used VP several times for postcards, businesscards etc. and never had any "extras" pulled for me. I order what I want, need and ask for, pay the taxes and shipping and such. Nothing extra is pulled or anything. never heard of that before!:-/
almightytora
Dec. 28th, 2008 06:41 pm (UTC)
I have never had problems with Vistaprint.com at all and always just got the free cards with shipping. I even got 500 more free in a settlement this past year, which I have yet to utilize.
lastres0rt
Dec. 28th, 2008 08:29 pm (UTC)
"Settlement?"
oceandezignz
Dec. 28th, 2008 06:49 pm (UTC)
Meh on VistaPrint, I've never gotten anything good from them. My homemade cards looked better than their own. :|

Now MOO on the other hand... never bought anything from them but Sweet Jesus - they're a popular company in my work place (I work for Kamans Art Shoppes), everyone loves to order the mini cards!

I just need to some nice pieces ready for my own minis :p
sci
Dec. 28th, 2008 07:04 pm (UTC)
Have used Vistaprint.
Guidelines are simple:

Be sure every tick-box you see is correctly ticked or un-ticked. Joining any sort of rewards program will ensure you're charged money monthly to be part of it.
Customer support is minimal. I had to make threat of going to the police before they would confirm I wasn't on their rewards program.
They do not abide to international banking practice, but "to the spirit of the Jamacian banking regulations".
I used their downloadable template to make my cards rather than enter text on their website. This seems more reliable, though my cards came out darker than I wanted. this may have been an issue with my monitor however.

In short, yes you can get what you're after if you persevere. Any refund will will likely be in the form of extra free cards.
Treat them like a market stall. Be alert and it can work out for you fine, but there are no guarantees. It's a slipshod operation, so one day is fine, then next is a nightmare.

My too-dark cards were replaced with another batch of 500 too dark cards. So for 1000 cards, a very good price. But be careful.
kayla_la
Dec. 28th, 2008 09:22 pm (UTC)
Why go through all that risk if you can just use another site with a better reputation, though?
wayah
Dec. 28th, 2008 07:44 pm (UTC)
I used vistaprint once and had that happen. If you contact your bank/credit card company and explain that you did not authorize those payments, they can put a stop on it and get your money back :)
kuwaizair
Dec. 28th, 2008 09:01 pm (UTC)
uh crap im gonna have to look this into more.
someone suggested vistaprint to me.

so the're taking my money contiounsly?
kerstin_orion
Jan. 2nd, 2009 10:55 pm (UTC)
They try to get you to sign up for various programs that automatically withdraw a monthly fee by hiding it in small print and sneaky places while you're purchasing your "free" cards.

You have to be very careful to check or uncheck the right boxes to make sure you're not letting them sign you up.
raeraesama
Dec. 28th, 2008 09:23 pm (UTC)
I get my cards and bookmarks from GotPrint, but I've always kinda wanted to try Moo.
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