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December 26th, 2018

Advice about an Artist's Sale?

Hello!
Recently I bought a Black Friday Sale from an artist. The sale included a Pinup and Free Chibi. I received the Chibi but was not satisfied how it looked. There were a few things that were off and I tried to politely tell them I wasn't happy with the result and what I would like fixed. They refused to fix one issue but fixed the rest... honestly the edits looked rushed/spitefully done.

Now I don't know what to do. The artist hasn't spoken with me since which has been a week but I assume holidays got in the way so I am not alarmed. However, I don't know if I want to continue with the transaction now if this issue may rise with the pinup with rushed edits if required or an attitude if I ask for edits. I have the very sketchy pinup and the free chibi.

What kind of refund would I be entitled to? I don't think a full refund but at the same time I don't know if the chibi should be included in the price as it was "free" with purchase but I do not want to sham the artist either. I am at a bit of a loss and wanted to know how to proceed?

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Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

BEWARE: DOBERMANMORALIST

WHO: DobermanMoralist @ FA

WHERE: FurAffinity

WHAT: Digital Artwork

WHEN: September 29th, 2018 to Today

EXPLAIN: So I ordered a YCH from DobermanMoralist on September 29th. It is nearing three months since this date, and I have received NO updates on progress, NO messages, nothing. So on Monday I asked for either progress updates or a refund, and they said that they would complete mine AFTER they finished their new Christmas YCHs (which were ordered 3 weeks ago). I said "So.. you're doing the Christmas ones first, before the one I paid for three months ago?" Just to clarify, and they confirmed.

So I said "I think I'd just rather have the refund then." To which they responded "I don't do refunds, there was no queue, you weren't given a number on the queue, I'll do the art and you won't get your money back."

PROOF: https://sta.sh/0s54xmzrqgy EVERYTHING is in this one image.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

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