June 30th, 2018

  • mazz

Advice, how long after a con should I wait?

I commissioned someone at Furlandia for a custom item to be made after the con. It's something they mass produce but didn't have the specific colors for sale at con.

Well I paid for it through my debit card instead of paypal and gave them my email contact.
They never emailed me about my commission. I sent them a PM on their Twitter account over a week ago and got no response even tho they've posted on Twitter.
I've gone to their FA and put in one of their "commission forms" that is supposed to be responded to via email (which is the same email I gave them) the form outright said I commissioned them at Furlandia and haven't gotten a response.

Still no response.
This is the first time I've ever commissioned something at a con for delivery after and I'm upset because I'd expect to have been given an email from them within this time frame.

I'm ok with waiting for my item but the lack of contact is... concerning.

Should I be this upset? Is it normal to wait over a month for someone you commission at a con to email you about the item you've already paid for?