June 26th, 2016

WRAAH

Need Some Advice/Community's Opinion

I'm kind of having this dilemma atm. I've commissioned an artist back in March of this year for a quick art piece. I've commissioned said artist before, and never really had a problem with them before on terms of business. This latest commission though, I've been waiting for a while. Like, two months. And I didn't see my name on their que list. So in May, I poked the artist and inquired about an update about my commission. My note was read on FA, but I got no reply for like a week.

After a week, I poked them again, asking if everything is ok, and that I asked again about my commission. They said stuff was going on in their personal life, and that they were working on it. Ok, no big deal. I know that life throws curve balls, but keeping your customers in the dark for two months makes one kind of worry.

My name gets added on their que list finally, and I just gave them space. Haven't seen any sort of update for another month, but said artist was apparently updating their tumblr, and they accepted another round of commissions when I saw no sort of progress on mine (Like, I didn't see anything/proof that mine was being worked on).

So, I kind of just got fed up after this point, and politely asked for my money back, because with the stuff going on in her personal life, and the lack of updates, I just wanted to cut my loss of time and just take my business elsewhere with my refunded money. She read my note, didn't reply, but two days later, my commission suddenly shows up in her gallery.

It's not what I originally wanted, but I didn't specify clearly after rechecking my description (I wanted my character clothed, and sent her drawings of him in clothes in the original journal, but I sent another ref I forgot of my character in notes as well). My fault on this part commission description-wise, but I wanted my money back, I didn't even care about the art anymore.

Anyways, I'm asking the community if it's worth bringing this up to the artist about the whole not refunding, and immediately doing the commission after I asked for my money back, or just move on or..something. I'm a little frustrated at this point.
WRAAH

HornedFreak

WHO: HornedFreak

WHERE: https://www.furaffinity.net/user/hornedfreak/

WHAT: Digital Art, $30 commission

WHEN: Initial transaction was on March 22, 2016. I haven't seen any progress on my commission, or my name added onto HornedFreak's trello for two months. Only after I poked her about it did she add my name to the que.

PROOF:

http://imgur.com/oKmnQ9D - Original Journal Advertisement

https://www.furaffinity.net/view/13012988/ - Ref Link 1
https://www.furaffinity.net/view/16875996/ - Ref Link 2 (NSFW)
https://www.furaffinity.net/view/17174232/ - Ref Link 3 (NSFW)

Aforementioned ref links were directly linked in the journal.

https://www.furaffinity.net/view/12777499/ - Ref Link 4 (NSFW)

Said link above was linked in the transaction note.

http://imgur.com/biFXnh1 - Note conversation involving money transaction.

http://imgur.com/3i73reI - Me asking for an update on my commission in May.

http://imgur.com/z1hN9Wg - My second attempt in trying to contact the artist

https://www.dropbox.com/s/vyqjdqpz91rxm82/User_control_panel_--_Fur_Affinity_%5Bdot%5D_net_-_2016-06-26_14.49.05.png?dl=0

http://imgur.com/0vRsX2h - Journal of her new commission advertising a few days after I spoke to her asking for an update.

http://imgur.com/QAsbwJR - Trello que updated a few days after I spoke to her asking for an update.

http://imgur.com/oD4YmSu - My note on June 24th asking for a refund.

https://www.dropbox.com/s/hlyfujzgbwfwmvo/User_control_panel_--_Fur_Affinity_%5Bdot%5D_net_-_2016-06-26_15.24.33.png?dl=0 - Proof that she had read my note in my note outbox.

http://imgur.com/EJ7e46e - Finished commission posted two days after I asked for a refund. (NSFW)
https://www.furaffinity.net/view/20389722/ - NSFW


EXPLAIN:

She opened commissions on March 22nd, 2016, and she took mine. I asked her what I wanted, and let her do her thing. I haven't received an update on my commission in a while, and my name wasn't in her trello que, so on May 12, I sent her a note. My note was read, and I didn't receive a response. So I tried again a week later.

I received a response on May 19 that my commission is in progress, and my name got added on her trello que. I was content for the time being, so I gave her space. A few days later on May 23rd, she opens up a new batch of commissions, which left me a little confused because at the very least, my commission in the batch I was in wasn't finished.

I waited another month to receive my art, and I was getting a bit flustered by the lack of communication, and I don't know when she'd get to my commission since the progress seemed a bit slow with no update at all. I didn't see any art.

So on June 24, I send her another note asking for a refund, since I saw no artwork of any kind sent to me. The note was read, and I received no response. However, two days later (today), I saw that she posted my commission; didn't notify me about it either. x_x.

At this point I'm really miffed because I wanted my money back from the lack of communication, I didn't want the art anymore. So from my standpoint, it felt like she hurried to do my commission, and posted it to prevent me from getting a refund that I had already asked for two days prior, and she was aware that I had asked for it as the note was marked read in my outbox.


Edit:

http://imgur.com/Ku2tgKu - Conversation about the refund.
As of 6/27/2016, she has refunded my money. So I consider this matter resolved.