December 11th, 2015

Refunding unwilling customer?

I am in a odd situation. A friend of mine commissioned me for a fairly large project sometime ago. The project is large, and I had a lot of life trauma happened to me since then that has prevented me from working on their commission (including moving back to my mother's small home). With a new job, I cannot work on the project due to my little to no free time, nor do I have the space.

Here's the thing..I WANT to refund them! No payments, no promises that I will, but a flat out immediate full refund. I feel guilty for making them wait so long, and have gotten little progress on the project (my fault! I know!). Instead of wanting the refund, the friend writes me a sob story on how they don't want one, how this commission is all they ever felt proud of, and would rather wait..the thing is, with my current career and time, that is unlikely, and I feel as though I will be making them wait forever.

Do I just flat out refund them and say sorry, but I no longer have the time to work on your commission? Say that I would much rather them go to some else who has more time and discipline than I do? I'd HATE to make them wait any longer!

I'm at a loss! It's either my sanity, or making this person feel like crap for refunding them.

Artist Beware: RottenRobbie

WHO: FA account: RottonRobbie IB Account: RottonRobbie


WHAT: Digital art commissions for $25. NSFW warning
(This is what was last shown to me in September. Since then I have received no updates.)

WHEN: Payment received confirmation on May 6 and have since been waiting for it to be finished:

PROOF: Discussion with Robbie about Cancellation/Refund:

After this discussion there were no more messages from Robbie. I tried messaging and emailing him but never heard anything back:

EXPLAIN: Robbie responded to me on Skype on the 6th saying he would be fine doing a commission for me and we hashed out the details of the commission that day. Afterwards, there was little to no communication with Robbie until September where he stated he was working on my commission after I had requested a refund. When he showed me the WIP picture, I decided to give him more time to continue to work since it looked like it was almost finished. Since September there has been no word from Robbie despite using emails, posting on his skype, and posting on his FA. Checking his Twitter and other art sites, it seems he's bee fairly active there so it seems my messages are being ignored. I've messaged other users who have commissioned Robbie to see if there has been any word on him, however it seems a lot of other commissioners are being ignored as well. To me, it seems at this point that Robbie no longer looking to finish mine or other commissions. I would highly suggest avoiding doing any transactions with this artist in the future.