June 20th, 2015

Advice Needed

Hey guys. I wish I wasn't having to post here again, but I don't really have any options left. I don't want to name names just yet, because I really want to figure out if there is anything I can do about this situation before I post my official A_B on this artist.

Suffice to say, I commission a lot of people. I had this artist in mind for a very long time - they were one of my art idols, in fact. So when they opened up for 3 commission slots at the end of November 2014, I was SO excited. Now, this is a fairly high end artist, one that I viewed as a professional. They never did commissions from what I had seen before, but I viewed them as a pro and didn't see any reason not to go for it. So I ordered a commission from them on November 27th, and on December 2nd, 2014, I sent them a payment of $155 (a $150 commission and a $5 tip). They had sent me a pretty nice refined sketch for the piece on the 2nd, when I paid.

I noted them back saying I was pleased with the piece so far and asked if it would be printable. They responded on December 12th answering my question, then adding that they would be sending WIPs that weekend and that it would hopefully be finished next week.

I didn't hear from them again. In fact, they completely disappeared from DeviantArt and Tumblr, both of which had been pretty active beforehand. I tried to contact the artist multiple times when I noticed they were MIA. I even emailed them and messaged them on Tumblr to cover all my bases. My notes on DA went unread, my email unresponded to. Since I was seeing NO evidence of activity anywhere, I filed a Paypal claim against them January 30th, 2015. With such a large sum of money in question and past bad experiences with Pirate-Cashoo, I wasn't going to wait around.

"Miraculously", the artist appeared back on DA a day or two after I filed the claim. What shocking timing! I felt bad for filing the claim if they were going to pop right back up. Now, I had informed the artist I was going to be filing a claim against them if they didn't respond to me within a week, and when they didn't respond, that's what I did. Well, my DA notes still went unread when the artist posted on DA saying they were back.

What they DID do was send me an "updated" WIP which was barely changed from the original. They offered their excuses as to why they hadn't been in touch... but they did not mention the Paypal claim AT ALL. As if it hadn't even happened. This set off warning bells, but since they seemed to have gone through a rough time and they had given me an updated WIP, I decided to close the Paypal claim.

Like an idiot.

The "updated" WIP was sent to me thru DA on February 2nd. That is, as of now, the last time I have heard from this artist. I have tried multiple times to contact them. So far, I've noted them on DA and sent them messages on Tumblr (using the fanmail function). They have refused to acknowledge me at all or send me any updates or indication that they are still doing my piece.

They are, however, continuously posting personal artwork on their Tumblr. No indication of commissions, but they are active and ignoring my messages.

I have no idea what to do at this point. I'm upset, frustrated, confused, insulted, and most importantly, out of $155. All I need is for them to acknowledge me and let me know they are aware they still need to finish my piece, but I am being ignored at every single avenue.

Because I stupidly closed the claim and waited this long, Paypal's dispute window is closed to me. I tried calling Paypal but the service agent I dealt with refused to touch it. I don't know what to do at all. Do you guys have any advice as to what I can do to TRY and get this artist to get in touch with me? Should I keep trying with Paypal, as it was the only way to get his attention last time?

Please help. I'm at wits end.

Lost Contact: himebuns -- RESOLVED! Got back in contact!

SECONDARY EDIT: Got the art as well, and it's absolutely adorable as expected! Very pleased with it.

EDIT: Got back in contact with her! She responded to my note, explaining that school had kicked up and she'd gotten busy -- so with contact resumed I would call this resolved! Thank you!

Hello, artists-beware community!

Not a beware, but I'm looking to get in contact with the artist himebuns on deviantArt? I commissioned her in late March/early April (around Easter, she was doing a special) and she since seems to have dropped off dA. I'm happy to continue waiting for the art, it wasn't a bank-breaking purchase or anything, but knowing what's up would really ease my mind.

Does anyone happen to know where she might be?

Advice: Paypal Fees

As a result of PayPal's crackdown on 'gifts and services' being used to pay for goods, an artist I follow had decided to start using 'goods and services' but insists on using a fee calculator to add the fee onto the price of their commissions. In other words, making the buyer pay the fee so they don't lose out on their full pay.

I would like some advice on this please because they're insisting that this is acceptable by PayPal but I'm not entirely sure as other sources suggest that this isn't tolerated, as it could be seen as the seller avoiding covering the fees themselves.

Note: I didn't mention the artist's name because this isn't a beware about them, I'm just a friend who's rather concerned about their practises and I don't want to see them get into trouble with PayPal and I'm hoping that there's someone in the community who may be savvy about this kind of thing.
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