March 30th, 2015

Advice: Paypal invoices.

How do you prevent a client from marking the item as shipping needed, when its digital goods?
This never happened until recently, so I assume the invoices got somewhat of an up(down)grade.

Now, they want me to input tracking and shipping receipts.

Ive talked to the people who do mark it as needing to be shipped (or put in an address), and they said they dont realize thats what it is for.
I've been having to send them their money back and redoing the invoice, which honestly can take 1-2 times depending on if the client understands what they're doing.
I cant walk them through it since I haven't received an invoice recently to know what changed.

Will paypal be on my butt for not providing a tracking number?

EDIT: Thanks bros! So much useful advice.
I will check my preferences and settings since thats where the problems lay i guess. :)

Lost Contact: RukiX on Furbuy/Okirudisenchanted on FA

I'm trying to track down a seller on Furbuy called RukiX - (went by Okirudisenchanted on FA)
Myself and my partner bought a partial to be finished as a fullsuit back in September and the last email we had from her was at the end of Feb and she was great at replying and now nothing. The emails aren't bouncing back or anything but getting kinda worried now that everything was going well and the deposit we paid is now past the paypal chargeback limit D: Thankfully the second payment isn't yet. Definitely starting to get worried though.

I was able to get in contact with another person who it seems she isn't contacting and I was able to get her FA name, but it seems to be disabled, no idea for how long though D: