February 27th, 2015

Beware: Frostcat-Studio / Ritz_Bitz

It's really disheartening to have to come forward with this report, but after having patience and trying to negotiate with the artist, I have begun to feel like I had no choice on this matter, especially after many people have instructed me to come forward. I apologize for this post being very long; I wanted to make sure I included all the details I possibly could.

Who/Where: Fursuit Maker: Frostcat-Studio / Ritz_Bitz / Ritz_Tweeting
When I originally considered looking into getting my first fursuit, I had only heard of this maker through the recommendation of a mutual friend. From looking at their gallery, they seemed to have very nice work and I was given the impression that they could provide me with similar work.

What: One Partial Fursuit ($1200)

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As of now, it is 2/27/15 and we have not resolved the issue at all. I feel like I am constantly being fed excuses, ignored and just treated very poorly in general and as a customer that paid $1200 for a costume that is barely wearable, I feel like this shouldn't be the case? I just feel like I'm stuck in a run around and I can't help but think I'm not doing the wrong thing? This is the first time I've ever commissioned a fursuit so perhaps my inexperience is what keeps this situation from being resolved? I'd be happy to take fault if I knew what I was doing wrong!


I'm hoping that in posting this entry, I can warn people about this maker's shady business practices, lack of professionalism and lack of concern for their customers. I'm also hoping this may be the final nudge needed to get Ritz to acknowledge me and resolve the situation before I file for a charge back on Paypal. $1200 is quite a sum of money to be over drafted and I would absolutely prefer not to financially break this artist. I just want resolution, I want her to give me a game plan and show concern for the situation and give me a refund for the broken product she gave me.

EDIT: 3/4/2015

On the day this entry had been posted, Ritz returned from attending an Anime convention and contacted me. She has posted the caps herself below, however just to be sure, here is the gist of what was said:
-> Conversation <-
While yes, she did offer to refund me $800, she also went on to bring up unexpected bills she mentioned on twitter and debts which made me feel extremely guilty in accepting any money from her when her personal life needed the money so much more. As I have said countless times, I am not out to be a bully in any way; I just want a refund for the broken costume I was given.

Later in the day while I was at work, Ritz confronts me on skype with this:


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Edit 3: Approximately one hour after I had amended this entry with the NDA they proposed to me, Ritz contacted me again and negotiated a refund. Her reply was as unprofessional as the rest and was of course not without an attempted guilt trip. She assumed my commentary about conventions and ski trips were about money when in reality it was about her lack of contact with me (in the cases where I was told she was too busy to negotiate with me). After accusing me of harassment and reminding me about her tax refund, I was asked to give her my paypal and complied. Despite constantly being told that she could not afford to refund me in full, I was suddenly sent the full amount of $1200. This left me a bit unsettled, however I wasn't going to ask any more when I got what I had requested.

I have informed her that I would alter the entry and mark the situation as resolved. I will also be shipping the fursuit back to her this week and will edit the entry one last time to prove I have made good on my end of the bargain.

I want to thank the Artist's Beware community for it's insight and help on dealing with this situation. This community is a valuable resource and I am glad to have been able to use it. As far as this entry goes, while it is now resolved I would still consider it a more than valid beware. I think the entry speaks for itself and down to the very end this maker could not handle a professional attitude. I also want to note that this suit will be refurbished and relisted for sale, so buyer beware in the future.

I am very disappointed that things between this maker and I had to come to this. I was very polite and willing to work with them to accommodate their own situations if they would help me with mine and that refusal just made it impossible. Ultimately, it was not the desire to right a wrong that got me my refund, it was the desire to salvage their reputation that finally made a nearly two month long ordeal come to a close. If the maker had just shown the same concern for me as a client as they did for their reputation, this post wouldn't have had to be made.

EDIT: 3/6/2015: The fursuit has been shipped to Ritz. I can provide a tracking number to the entry if needed and also visual documentation was taken to provide proof the suit was shipped in the most protective way possible, including the individual parts being bagged to prevent weather damage to eliminate any claims proper care was not taken.

Commission marked as unstarted after 8 months, among ~140 other commissions.

WHO: rachVerity

Where:

  1. FA: http://www.furaffinity.net/user/rachverity/

  2. Trello List: https://trello.com/b/kDddOtiK/commissions-list


What:
  I commissioned them for an opening of an six character orgy commission that I requested to be made into a SFW group thing: http://imageshack.com/a/img540/5302/j1XVmB.png

In their comment they state it will take up to a month. After I sent payment I messaged them with the details and references of my characters.

When: Payment was sent on the 24th of July on the day that I asked for the commission in the previous picture. After that point, there was no contact from them about any updates, yet they continued to pile on the commissions. After they opened up a trello to show the status of each commission, I found mine still left uncheck.

Proof:
As outline above I sent the details soon afterwards:
http://imageshack.com/a/img538/2711/5MPAvC.png

Here is the paypal payment: http://imageshack.com/a/img903/2149/65t3G1.png

Explain:
After that point I send them this note over FA asking if anything had been done on the commission, and if not, asking for a refund: http://imageshack.com/a/img673/4466/bSG2KN.png

Their reply, explaining that I would have to go on a refund waiting list, explaining that they hadn't openened commissions in ages, and more: http://imageshack.com/a/img661/9673/F7uI12.png

Extra: A journal two days prior showing an opening of commissions: http://imageshack.com/a/img537/1746/LKp4Xo.png

My reply, which may or may not have been a bit heated explaining how ludicrous the notion of a refund waiting list is: http://imageshack.com/a/img912/597/1OWp27.png

And their reply implying things I did not say and of course, more: http://imageshack.com/a/img540/8864/KrxmJT.png

As of writing this, A: I haven't replied to their last note; B: There are 144 uncompleted commissions on their Trello list.

I have commissioned rachVerity before this, and recieved my product a little after they said it would be delivered. On that premonition I decided it would be safe to commision the artist again. I have attempted to communicate with them, with conditions of a refund, to which they respond with absurd notions of a refund waiting list. Upon telling them this, they going into a flurry of excuses and accussations.

EDIT: Well I certainly didn't expect this to blow up the way it did. The artist has since given me a full refund, after I asked to make sure it wasn't payment from someone else's commission.

This A_B is certainly going to stay up as a testament to what the artist needs to fix. I highly reccomend they don't take aboard any new commissions, and individually contact each customer they owe to see if they want to keep their commission. They have a lot of work ahead of them.