February 26th, 2015

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Is This Artist Cancellation with No Refund Clause Legal?

I came across an artist that I am following on FA which made a recent change to their TOS. They now added a clause on Harassment. If you Harass the artist they will cancel your commission with no refund at all. The rational is kinda vague and they operate on a 3 strikes policy. They say they will answer any questions on your commission, but the vague part is here: "We will not tolerate being constantly messaged, contacted, e-mailed, etc. about your commission."

So what do they consider constantly messaged, contacted, e-mailed, etc? Is it Once a year, once a month, once a week, once a day?

What keeps them from saying my message would be considered harassment to give them an excuse to take my money and run?

So is this even legal at all?

I sure hope that more this doesn't become a trend on scape goats to take our money and run for more artists.