February 21st, 2015

Patreon - Patrons who are manipulating their pledges

Hi,

I signed up for patreon two months ago. And in short: I have overall monthly income around 600$. But I end up with around 400. I have it set as per two weeks. So I give them pledges twice a month while they are charged once a month but doubled.

So I receive much less money that it's said on the main page. It happens not only because people are declining transactions but mostly because they're pledging, after they do, they have access to whole patreon gallery (I don't know why they have access to whole gallery not only since they joined?) they download everything and change their pledge to minimum - if they are gentelman, if not, they withdraw their subsribtion right away after downloading stuff and dissapear. Until the next month, when they do the same thing. So basically they get everything for free when other people pay for their pledges.

So my questions are:
1.How do I ban patreon (Not delete but pernamently ban them from the list) and how do I ban patreons who are not my patrons anymore. (because they subscribe for 5 minutes and it's hard to catch them, and I want to avoid they do it again)

2.You too are informed via e-mails about everything, that you got message, that you got a new patreon, that this patreon changed their pledge, that your patreon just came back from the toilet BUT you are not informed that and who just withdraw their subscribtion? I have people who dissapear all of sudden and are manipulating their presence to avoid payment and I'd have to work as an policeofficer to catch them all. That makes no sense

3. Can I rearrange my pledges so the new patreons are getting acces to the gallery only from the day they joined?

I'm asking here because I couldn't find the answers on patreon site. I hope I will find some answers here.

In the end I wanted to share an opinion that manipulating on patreon with pledging is highly pathetic. I put a lot of affort in drawing all the stuff that I normally charge 100$ per piece. I ask for 5 dollars and people STILL tries to manipulate as hell just not to give me a damn dollar for the whole month of my work. Or are deeply offended that I am not giving them stuff for free because they can't affort to spend 2$ per month. The toilet paper costs 2$. Its discouraging because I can't even judge how much will I earn monthly.
  • deaglen

Question: Is it okay to contact?

Approximately ten months ago I commissioned an artist and have not heard from them since. In their initial commission journal they had a statement saying: "PLEASE NOTE that I usually cannot give updates on commissions while I'm working on them, since it's just too much for me to keep up with since I'm busy enough as it is. Though I will make sure to show you the commission once it's finished and make requested changes/fixes to it if necessary before I post it." Which I thought was a little odd, but I've commissioned this person in the past so I decided to go ahead and commission them again anyways. Five months ago they updated everyone with a journal explaining why there was a delay and that they would be getting back on track soon. The last commission they posted was four months ago, and the last piece of personal work posted was three months ago. They're completely silent on all of their other accounts so I haven't missed anything else as far as I know. Overall their turn around seems consistent, albeit slow, so I'm wondering if it would still be acceptable to contact them? I'm not asking for progress, just some kind of confirmation that I am in fact in the queue.

Also, this artist seems very anxious and shy so I'm worried about upsetting them. Part of me is afraid that any contact at all will cause them to get upset and refund me. Which I really don't want, because I love their work and was absolutely thrilled to snag a spot. Any and all advice is very appreciated!

Toothy

Beware: Asuhinee-Adopt

WHO: Asuhinee-Adopt. Goes by Asu, I believe

WHAT: A digital chibi commission of an OC with another character

WHEN: We agreed to the commission, and I paid, on January 8th 2015

PROOF:
Our agreement to the commission: https://www.dropbox.com/s/5ck1w8ruj1m6pta/1.png?dl=0
Proof the she recieved my payment (I am Cheri-Bomb on dA): https://www.dropbox.com/s/2j859h9trz19k6u/3.png?dl=0
Her TOS, stating an approx. 2 week wait: https://www.dropbox.com/s/no9e4r9i0vwx88s/4.png?dl=0
The reminders I sent; one at 2 weeks, one at 3 weeks and one at a month:
https://www.dropbox.com/s/4m9tn8ysh2rdb64/2.png?dl=0
https://www.dropbox.com/s/yhf7bg2njyx9956/6.png?dl=0
https://www.dropbox.com/s/ejsktjzujol660s/7.png?dl=0
Proof that my notes were ignored (bold text means not read): https://www.dropbox.com/s/svs12tlegyffv9l/5.png?dl=0

EXPLAIN:
I commissioned this artist back in January, because they had a lovely art style and their prices were very good. We agreed to the commission, and I sent the payment. At first she wanted me to send the money as a gift or pay her Paypal fees, which should've been a warning sign. I work on eBay a lot, so I knew sending as a gift was a bad idea, and opted for the fee payment instead. I actually had no idea that this wasn't allowed until I saw this community, so I won't be making that mistake again. Anyway, I sent the money and a note to go along with it, asking what the wait time was. She read the note (the one at the top of the screenshot, which is why the text isn't bold), but never responded. Essentially, once I paid I lost contact with her. I searched her dA, but there was no other methods to contact her, and her journal said a two-week wait. So I just left it for 2 weeks, thinking nothing of it. I heard nothing at the 2 week mark, so I sent a reminder and left it another week. Still nothing. At 3 weeks, I sent another reminder and warned that if I do not hear anything by a month, I will be looking into getting my money back. And... still nothing. So at the one month mark, I opened a case on Paypal. I still have had no response from the artist, and have escalated it to a claim, so I should be able to get a refund around the 24th.